EA_Kent

Thanks for the report. We're working on gathering information on this to get it sent up to the team. 

 

 

/Kent

Glad to hear it! Thanks for letting me know it helped. 

 

 

/Kent

Got it, thanks. When you have a chance can you try setting up a Clean Boot on your PC to see if that helps? If there's anything else running on your PC at the same time that could be interfering with Origin it might help. 

 

For more info on how to set up a Clean Boot check out the EA Help website. If you're still having any trouble downloading the update afterward let me know. 

 

 

/Kent

Hey @jwendt45. 

 

When you've got a chance can you check to see if Restricted Access Mode might be enabled in Origin? Open up the Settings and click on the Application tab. All the way down at the bottom there should be an Advanced section with an option to enable or disable Restricted Access Mode. If this is active try disabling it and see if you're able to download the update afterward. 

 

/Kent

You're welcome! I'm glad to hear it's working for you now.  

 

 

/Kent

Thanks! If it does happen again can you let me know? If there's any way to get a screenshot or a video as well that would be helpful.

 

 

/Kent

Gotcha. Would you be able to grab a video or some screenshots of this happening and attach them to this thread? 

 

 

/Kent

Thanks, I appreciate it! Have you had a chance to try starting up your PC in a Clean Boot to see if that helps at all? If there's anything else running alongside the game that may be causing the black screens that may allow us to get around it. 

 

For more info on how to set up a Clean Boot check out the EA Help website. Let me know if you're still running into the same black screen issue afterward. 

 

 

/Kent

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Hi @LadySoley. 

 

When you have the chance can you grab a DxDiag and attach it to this thread? For more info on how to find the file check out the EA Help website. 

 

Thanks!

 

/Kent

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Got it, thanks. Let's take a look and see if we can help prevent more of these crashes from happening. First, have you had a chance to try repairing Apex Legends in Origin to see if that helps at all? 

If you right-click on the game in your Origin Library you should see a Repair option in the menu that pops up. Let me know if you're still running into any crashes after that. 

 

 

/Kent

Hey @Gurber_Boglin. 

 

If you run across someone using an exploit the best thing to do would be to report them directly so the Terms of Service team can take a look. For more details on how to submit a report check out this thread: 

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Hi @C_Saltyy,

Was there any error message at all that came up when the game crashed? If so, could you grab me a screenshot of the error?


/Kent

Hi @reivesta,

This is an issue that we're currently tracking, and the Apex Legends team is looking into it. In the meantime there's a workaround that should help.

If you alt-tab after you choose your Legend and leave the game minimized until everyone is on the dropship, you should be able to bring the game back up afterward and play the round normally.

Thanks for bearing with us while this is under investigation.


/Kent

Hi @Alpha_King0077,

Are you seeing this happening with your Battle Pass, or is it your actual account level that's not tracking properly?

/Kent

@Edgemaster00 

 

When you've got a chance I'd recommend reaching out to the EA Help team so they can take a look. There may be something happening with your account they'll need to look into. 

 

For more info on how you can set up a case with them check out the EA Help website. Thanks!

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Hey @ZeroMetalGaming. 

 

If you're missing content in Apex Legends please reach out to the EA Help team so they can take a look. I'm afraid we don't have a way to investigate that here on AHQ. 

 

For more info on how you can set up a case with them check out the EA Help website. 

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If you're running into someone who might be cheating or breaking the rules the best thing to do would be to report them directly. The Terms of Service team will take a look and take the appropriate actions. 

For more info check out this thread: 

 

https://answers.ea.com/t5/General-Feedback/Guide-How-to-report-users-and-cheaters/m-p/7510232#M5070

 

 

/Kent

Hi @TehSkizzle,

Thanks for letting me know! I'm glad to hear you were able to get it sorted out.


/Kent