EA_Kent

Hey @1nsulted. 

I can definitely understand the frustration in a situation like this. Unfortunately payment issues are not something we would be able to investigate here on Answers HQ. I can only recommend following up with the EA Help team so they can look into this further and see what they can do about those points. 

You can set up a case with them at the ...

You're welcome! Thanks for following up and letting me know. 

/Kent

Thanks for letting me know! 

/Kent

@Da1nOnlygg 

Freezing during a game is definitely upsetting. Have you had a chance to run through any sort of troubleshooting at all since it started happening? A good place to start would be the PS4 troubleshooting steps ...

Hey @j-shotz-93. 

If you're still not seeing any of the rewards from your Battlepass I'd recommend reaching out to the EA Help team so they can take a look. They should be able to pull up your account and see what might have happened. You can find more info on how to set up a case with them over at the EA Hel...

Hey @X_Huss_X. 

It looks like you might have your Interact Prompt set to Compact instead of Default. If you open up the Game Settings that should be the first option at the top of the list. Try changing this to Default and see if that gets things back to normal for you. 

/Kent

Hi @zFNGz. 

Are you playing with your frame rate unlocked? If so, can you test something for me? Try locking the frame rate to 180 fps or lower. See if you're still running into any sort of sensitivity issues afterward. 

Let me know how that goes when you can. 

Thanks! 

/Kent

Hi @LRNR21. 

Let's take a look and see if we can fix that error for you here. First, have you been able to try repairing Apex Legends in Origin to see if that helps at all? If you right-click the game in your Origin Library you should see a Repair option in the menu. 

Let me know if it keeps giving you the same error message after that. 

Thanks!

/Kent

Hey @JCW8496. 

I'm afraid that we wouldn't be able to help out with that directly here on Answers HQ. The EA Help team would need to take a look at your account and see if they could help you with the missing coins. When you create your case you might need to try choosing a different topic or issue to see if you're able to get live chat or a phone call as your contact option. 

You could also try reaching out to them via ...

Hey @Javarisooooo. 

Apologies for the delayed reply on this. Were you seeing this happening while you were playing Live.Die.Live? If so, that's actually intentional. According to the event description: 

Badges, daily and weekly challenges are disabled in this mode. 

If you're playing other modes and still not earning the badges please let me know.

/Kent

@mahesh0299 

Have you tried adjusting the texture streaming budget in your Apex Legends settings to see if that helps at all? Let me know if you're still getting the same memory error afterward. 

/Kent

Hi @LadySoley. 

I'm sorry to hear it's started happening again.  If you're only seeing it after the most recent driver update, it might be worth rolling back to an ...

Hey @The0therArcher. 

When you reach enough packs for an heirloom you could pull any of them that are available in packs. It's not guaranteed that you would get a specific one. I'm afraid we don't have a way to exchange or swap out heirlooms that you've pulled. I'm sorry I had to be the bearer of bad news on this. 

/Kent

Gotcha, thanks for letting me know that helped! I'm glad to hear it's working for you now. 

/Kent

It looks like the Apex Legends team is already aware of this and looking into it: 

Thanks for being patient while it's under investigation.

[Marking this as solved for visibility.]

/Kent

Thanks for the heads-up everyone. We're gathering up information on this to send up to the team. 

/Kent