EA_Kent

Would you be able to grab a DxDiag for me so I can take a look? For more info on how you can find it check out the EA Help article on gathering system info. 

 

Once you have the document you can attach it here. 

 

 

/Kent

Would you mind running through the PS4-specific troubleshooting steps as well when you're able? Let me know how that goes when you can. 

 

 

/Kent

Hey @DemolitionBois. 

 

Though the installation may say the game is "playable," you might run into some issues until it's fully installed because there may still be some key files missing. I would recommend waiting until the game finishes installing before you try to launch it. If you're still having trouble starting up the game after the installation finishes up please let me know. 

 

 

/Kent

Hi @Balentinezz. 

 

How is your PlayStation currently connected to the internet? Are you using wifi, or is it connected with a network cable? If you're using wifi, I'd definitely suggest trying a network cable instead if possible. That way we can eliminate any sort of potential wifi interference as a possible cause of the connection issues. 

 

I'd also recommend running through the basic network connection troubleshooting steps over at the ...

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@B4mbuz 

 

Thanks for giving it a shot. It looks like this is actually an issue that the Apex Legends team has been investigating and working on getting fixed. In the meantime there is a workaround that might help: 

 

Select your Legend, then alt-tab the game until everyone is in the dropship. You should then be able to bring up Apex Legends again and play as normal. Thanks for being patient with us while this is under investigation. 

 

 

/Kent

Hi @69BenSauna69. 

 

I'm afraid this is a pretty common situation with a lot of games in Windows 10. The folks on the Microsoft forums made som...

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Hi @franktoyotav2. 

 

Losing connection like that can be pretty rough. Have you had a chance to try any sort of troubleshooting at all? I'd recommend starting up with the basic connection troubleshooting steps over at the EA Help website. 

 

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Hi @KingsofHearts96. 

 

Did this just recently start happening? Were you able to play before now without any issues at all? Were you able to try running through any sort of troubleshooting on your side since it started happening? 

 

 

/Kent

Got it, thanks. When you have a chance please reach out to the EA Help team so they can pull up your account and take a look. They will see what they can do to help get those coins added to your account. 

 

For more info on how to set up a case with them check out the EA Help website. 

 

 

/Kent

Hey @jlbittx5. 

 

Are you trying to play from your base? If so, there may be a firewall or other security measure that's causing some issues with the connection to the servers closer to you. I'm not sure how much  access you have to your network hardware, but if possible I'd recommend checking to make sure you've got all the necessary ports open. 

 

You can find more info on the ports that Apex Legends is using over at the EA Help website. 

 

 

/Kent

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Hi @marzkara,

In compliance with US embargoes and sanctions laws, Origin and EA games are not available in Iran and this is not something which we have any control over.

/Kent

Hey @ramseysdaddydg8. 

 

Where did you purchase those Apex Coins from? Did you buy them straight from the store on your platform, or did you purchase them from a different retailer? 

 

 

/Kent

@0PainKiller 

 

Ah, I see. Sorry to hear about that, but I am glad that you were able to figure out what was causing the problem. Thanks for taking the time to let me know what was happening. 

 

 

/Kent

Hey @ygyurov. 

 

Have you had a chance to try power cycling your system along with your router/modem to see if that helps at all? It's a simple step, but it's a good place to start since it can actually help out with a lot of connection issues. 

 

If you're still running into the same error after that can you let me know which platform you're playing on? 

 

 

/Kent

Hi @TTV_morpHh2k. 

 

I'm afraid that missing content isn't something that we're able to look into here on Answers HQ. When you've got a chance please reach out to the EA Help team so they can take a look. 

 

You can find more info on how to set up a case with them over at the EA Help website...

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@0PainKiller 

 

Your FPS stays the same, but you're seeing lag? That sounds like it might be connection related. Are you seeing any of the warning icons popping up in-game when this is happening? 

 

 

/Kent

Hey @Te3H. 

 

If you've already reached out to the Terms of Service team regarding your account that's all you would need to do for now. They'll need to review your account to determine if that ban can be overturned. Unfortunately we don't have a way to see how long that might take. They try to get back within 72 hours, but that can vary depending on how many cases they're currently working on. 

 

They will follow up with you via email as soon as they can, so keep an eye out for a response. Thanks for being patient on this. 

 

 

/Kent

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Hi again @B4mbuz. 

 

Did you have a chance to try repairing? Are you still running into freezes? 

 

 

/Kent

Hey @hornpu6. 

 

It looks like there's a visual error that is preventing your XP from displaying correctly on the end-of-round screen. It's actually showing some inflated numbers for the XP you've earned. If you go to the second page that will show the actual XP that was added to your Battlepass and your level. 

 

...

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