EA_QueenBee

EA_QueenBee



08 Mar

Comment
    EA_QueenBee on Support Forums - Thread - Direct
@Padawan_Flamingo,

Unfortunately we're not able to change what platform a code is for. I can only really recommend that you're more careful with what platform you buy your codes for in the future.

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Wees aardig voor elkaar | Be kind to each other
Comment
    EA_QueenBee on Support Forums - Thread - Direct

@Redzso051,

 

Ah, I thought I'd shared a link with you already. My mistake! We have an article that shows you how to use EA Help so you can contact live support here.

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07 Mar

Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @Redzso051,

 

Are you sure that you want to delete your EA account, and not just update the email address on it? In either case, you can reach out to our live support team, and they can take a look at how they can help you. Just note that if you don't have access to the email address they'll need to ask you for some account related information in order to verify you as the account owner, so try to keep that information on-hand.

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Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @icenzz,

 

If you suspect that your account was hacked, then I recommend that you reach out to our live support team as soon as possible so they can take a look at this for you. We can't really help with account issues here on the forums, but they'll know how they can help.

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Wees aardig voor elkaar | Be kind to each other
Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @Guayabal78,

 

While we're not able to help with account issues like linking here on the forums, I'd recommend reaching out to our live support team so they can take a look at how they can best help you get your Xbox account to an EA account you have access to.

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Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @Padawan_Flamingo,

If you received a code for Switch, then you'll unfortunately need a Switch in order to redeem it. As for refunds, I'd recommend reaching out to Target to see if they can help you with one. We can only really help with purchases made directly through us.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

06 Mar

Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @CWWdashabi,

 

We currently support the following languages here on AHQ: 

 

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05 Mar

Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @zhangshaozhong,

 

Unfortunately we're not able to help with bans here on the forums. If you'd like to raise a dispute, you can always reach out to our terms of service team. They can take a look at this for you.

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01 Mar

Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @maseraty12,

 

We currently support the following languages here on AHQ: 

 

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Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @domenry5,

 

This thread is coming up to being a year old now so I'll be locking it to prevent necro-posting. I'm afraid that we're not able to help with bans here on the forums, but if you'd like to raise another appeal you can always ...

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29 Feb

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @cab362b3f4819527,

Unfortunately we can't help directly with account issues here on the forums. Our live support team can. I'm sorry to hear that they haven't been able to help you, but we can't look into accounts or account issues here.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

28 Feb

Comment
    EA_QueenBee on Support Forums - Thread - Direct
@merikz0r,

We'll leave it up. Hopefully someone else who has a similar issue will stumble on it and be helped by it too. Standard smile

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other
Comment
    EA_QueenBee on Support Forums - Thread - Direct
@merikz0r,

Try picking a different problem category. Since you can't access the email address, try picking the one that says that you're having issues logging in.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other
Comment
    EA_QueenBee on Support Forums - Thread - Direct
@merikz0r,

What problem are you having when you try to reach out?

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other
Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @merikz0r,

 

We're unfortunately not able to help with account issues here on the forums, but if you reach out to our live support team, they can take a look at how they can either help you update your EA account details, or they can help you unlink your account. Just note that they'll likely need to ask fo...

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Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @Kanadacan1,

 

Unfortunately we're not able to look at bans here on the forum. If you'd like to raise a dispute, you can always reach out to our terms of service team. They'll be able to take a look at this for you.

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Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @Hrakleaz,

 

If you get banned for saying something in-game, it's generally not a great idea to then post it on our forums as well. Unfortunately we can't really look into bans here, but if you'd like to raise a dispute, you can always reach out to our terms of service team. They'll be able to take a look at this for you.

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23 Feb

Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @JJChamp262,

 

It looks like your PlayStation is linked to an old or disabled EA account. You can restore it by resetting the password on that account, but if you can't remember what the email address is then I recommend that you reach out to our live support team for help. 

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21 Feb

Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @yoilwadinxt2,

 

Unfortunately we're not able to help with bans her eon the forums. If you'd like to raise a dispute to try to get your account unbanned, then you can always reach out to our terms of service team via the steps in this article. They can take a look at this for you.

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20 Feb

Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @GEZHIGGG,

 

We currently support the following languages here on AHQ: 

 

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