EA_QueenBee

Hey @Zazazura,

Unfortunately it's not possible to transfer progress in Apex from one account to another. If it was your PlayStation account itself that was banned, you might be able to file an appeal with them:

https://www.playstation.com/en-gb/support/account/appeal-suspension-psn... Read more

Hey @i0d92d272edz,

If your EA account was hacked, I first recommend following the steps in this article to make sure that your account stays safe in the future:

https://help.ea.com/en/help/account/secure-hacked-ea-account/

Once you've done that, reach out to our terms of service team via the webform in the following article:

... Read more

Hey @hzmluck,

If you want to reach out to live support, just follow this link:

https://help.ea.com/en/help-home/?r=1

Select your product and problem, and you should get a contact option. If you don't see the option for a chat, try different problem categories, and you'll get one before too long.

...

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@godslayerl420l,

So to reach out you need to select a product, and then from there you can go on about what specific problem you're having. When in doubt, if you click "See more" you should see a big yellow/orange EA button with "The EA App" underneath. If you're contacting about account issues, that's always a safe one to pick.

Wees aardig voor elkaar | Be kind to each other

Hey @godslayerl420l,

If you need help changing the email address on your EA account, I recommend that you reach out to our live support team via the following link:

https://help.ea.com/en/help-home/?r=1

They can help you update your account details. In order to verify you as the account owner (Which they'll need to do before they can help), they'll likely need to ask you some account related questions, so try to keep that sort of information on hand. ... Read more

Hey @Forzo66,

An EA account can only ever have one of a specific type of account linked to it in its lifetime. So since you've had an Xbox account linked preciously, you won't be able to link a new one. We have an article here with some more information:

https://help.ea.com/en/help/account/unlink-gaming-accounts-from-ea-account/

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Hey @lhlhansen,

If you believe you're been unjustly banned, and would like to raise a dispute, you can reach out to our live support team via the webform in the following article:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

They can take a look into this for you.

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Hey @fettuccineowo,

 

We currently support the following languages here on AHQ: 

 

•  English 
•  ...

Read more

Hey @Effortunable,

 

We currently support the following languages here on AHQ: 

 

•  English 
•  ...

Read more

@BisCuitsV,

 

As per the article I shared above:

 

• You can unlink your platform accounts from your EA Account if you want to link them to a different EA Account, as long as that EA Account has never had the same account type linked to it before in its lifetime.

  That means if you unlink an Xbox gamertag from your EA Account, you can’t link a different Xbox gamertag to it in the future.

There isn't really an "unbinding cycle". Once an EA account has been linked to something else, it's linked to that forever.

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Hey @BisCuitsV,

Unfortunately an EA account can only be linked with one of a particular account in its lifetime. So if you had a Steam account linked previously, you won't be able to link a new one in the future. You can still relink the old one if you'd like, though. We have some more information in the following article:

https://help.ea.com/en/help/account/unlink-gaming-accounts-from-ea-account/... Read more

@PhoenixFlame777,

I get the frustration, especially when it's ambiguous what the actual issue is. Hopefully you can get to the bottom of it though. I don't suppose your ban history has any more information as to what the problem might be?

https://help.ea.com/en/my-ban-history/

Wees aardig voor elkaar | Be kind to each other

Hey @Minato-mAqua,

 

We currently support the following languages here on AHQ: 

 

•  English 
•  ...

Read more

Hey @PhoenixFlame777,

Unfortunately we're not able to look into bans here on the forums. It sounds like you've already reached out to our terms of service team, which is the right way to go, as they can take a look into this for you to see if it's justified.

But if they've already responded that it is, and you don't use chat in any way in-game, then is it possible that maybe it's an account name issue? Could that be flagged as offensive and be causing you to get these temporary bans?

Wees aardig voor elkaar | Be kind to each other

Hey @r1ch711,

 

We currently support the following languages here on AHQ: 

 

•  English 
•  ...

Read more

Hey @odango831,

 

We currently support the following languages here on AHQ: 

 

•  English 
•  ...

Read more

Hey @1edgfighting,

Unfortunately we're not able to help with bans here on the forums. If you'd like to raise a dispute, I recommend reaching out to our terms of service team via the webform in the following article:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

They'll be able to take a look into this for you. ... Read more

Hey @Reyccc-YhY,

 

We currently support the following languages here on AHQ: 

 

•  English 
•  ...

Read more