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EA_QueenBee

EA_QueenBee


06 Mar

Cheaters

Comment
Hey @leelareso,

Just a heads up that the forums aren't the place to report cheaters, and that accusing players of cheating is against out rules here.

With that out of the way, we have an article here with information about how you can report players in-game:

... Read more

05 Mar

Account compromise

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @xidu2,

Unfortunately we're not able to help with account issues like this on the forums, but I recommend that you reach out to our live support team as soon as possible to they can help you re-secure your account:

https://help.ea.com/en/contact-us/

I recommend that you start a chat if you get the option to do so,... Read more

01 Mar

How can I get contact with EA!

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    EA_QueenBee on Support Forums - Thread - Direct
@zxy1228,

When you click on the link you should see various EA products; when you click one you'll get the option to pick your platform, then your problem category, then your specific issue. Once you've done all that, you'll get the option to pick your contact method, whereupon you can contact live support.

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Wees aardig voor elkaar | Be kind to each other

How can I get contact with EA!

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    EA_QueenBee on Support Forums - Thread - Direct
@zxy1228,

I'm afraid that this is the only team that's able to take a look for you. If the webform isn't working you could always try reaching out to live support and have them forward a dispute for you:

https://help.ea.com/en/contact-us/

I recommend checking your inbox for replies first though; they may have gotten... Read more

Loba Heiroloom Screen Shake

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    EA_QueenBee on Support Forums - Thread - Direct
@Swift_Julian,

Back with a little update already! Looks like heirloom shaking is being looked at. Seems there's more instances than we've been able to test between the two of us, but the investigation is active and ongoing.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

How can I get contact with EA!

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @zxy1228,

If you'd like to raise a dispute about your ban, you can always reach out to our terms of service team via the webform in the following article:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

They'll be able to take a look for you. Just make sure that you're contacting with the right account when yo... Read more

This is my first ban and im highly upset

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    EA_QueenBee on Support Forums - Thread - Direct
Hey all, I'm gonna go ahead and lock this thread as the forums aren't a place to decide what is and isn't banworthy. There's nothing else constructive to be added here.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

Loba Heiroloom Screen Shake

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    EA_QueenBee on Support Forums - Thread - Direct
@Swift_Julian,

I'll let some folk know! I tested it a bit on my side, and it looks like Loba's the only one affected. Cheers for the report! Standard smile If you find any more weirdness, don't hesitate to reach out again!

EA_QueenBeeAHQ.png



Wees a... Read more

28 Feb

Loba Heiroloom Screen Shake

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    EA_QueenBee on Support Forums - Thread - Direct
@Swift_Julian,

Ah, I think I see what you mean now! It's the little shake that happens when you start running again, right?

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

27 Feb

i got banned without any reason as far as i know

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @rushtothemax,

We're unfortunately not able to look into bans here on the forums. If you'd like to raise a dispute or ask for more information into your ban, I recommend that you reach out to our terms of service team via the webform in the following article:

... Read more

Ban overturned

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    EA_QueenBee on Support Forums - Thread - Direct
Hey @266ad96af8dbe557,

We're not able to contact the support team on your behalf, but if you're having trouble getting help via email, try starting a live chat instead. When you select your product and platform, try selecting " Manage my account" -> "Hacked account". That usually gives me the option to start a chat instead:

https://help.ea.com/en/contact-us/

It could be that they need to check some things on your account before it's fully unbanned.... Read more

Loba Heiroloom Screen Shake

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    EA_QueenBee on Support Forums - Thread - Direct
Hey @Swift_Julian,

Would it be possible to share a video of what exactly you mean? I quickly tested it myself (Admittedly on PC), and I don't seem to be able to recreate what you're describing. Does it happen on flat ground, an incline, etc? Any information you could share would be handy!

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

26 Feb

This is my first ban and im highly upset

Comment
    EA_QueenBee on Support Forums - Thread - Direct
@geno-_-cide35755,

Hopefully they'll get back to you sooner than that, but regardless they're the only team that can look into to this for you. If I could be more helpful I would, but bans just aren't something we have the power to change here on the forums.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

This is my first ban and im highly upset

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @geno-_-cide35755,

We're not able to help with bans here on the forums. If you'd like to raise a dispute, then you can always reach out to our terms of service team via the webform in the following article:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

They'll be able to take a look into this for you.

EA_QueenBeeAHQ.png...

Read more

11500 apex coins on xbox

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    EA_QueenBee on Support Forums - Thread - Direct

Hey @scanelloraro,

 

It might be a good idea to try starting a chat with our live support instead of an email. When you go to our support site, once you've picked your product and platform, try picking different problem categories until you see the option to start a chat. If that still doesn't work, try reaching out to our community team via one of the options below, they should be able to help you out as well:

 

Read more

22 Feb

Banned for insulting myself

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@skyyyxdd,

 

Other than trying to reach out to our terms of service team again, there's nothing really I can recommend. Bans aren't something we can help with on the forums, and again, they're the only team with the power to remove bans. If they don't, then I'm afraid that's the end of it.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

I got perma banned for telling others to kill themself in the game

Comment

I'm going to lock this thread before it descends into an argument, since there's nothing else constructive that we can add. Unfortunately @OyabunSama21 there's nothing more we can do on the forums to help, but you can always try reaching out to terms of service again if you feel like it's unjustified.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

Bug report

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    EA_QueenBee on Support Forums - Thread - Direct
Hey @ortzal,

The studio is aware that there's all sorts of weirdness happening around ranked points at the moment. They're working hard to resolve the issue, and they've already addressed this on Twitter:

https://twitter.com/Respawn/status/1628152891772141568

I recommend that you keep an eye there for future updates.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other...

I got perma banned for telling others to kill themself in the game

Comment
@OyabunSama21,

If they've looked into it and decided that the ban was correct, then I'm afraid that there's nothing else I can really recommend as they're the only team with the power to unban your account.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

I got perma banned for telling others to kill themself in the game

Comment
Hey @OyabunSama21,

We're not able to help with bans here on the forums. If you'd like to raise a dispute, I recommend that you reach out to our terms of service team via the webform in the following link:

https://help.ea.com/en/contact-us/

They'll be able to look into this for you.

EA_QueenBeeAHQ.png...

Read more



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