EA_QueenBee Dev Tracker | devtrackers.gg

Hey @xGiingerrrDx,

I assume you're reaching out to live support via email? It might be a good idea to try to start a chat with them instead.

https://help.ea.com/en/contact-us/

When you pick your product and platform, try selecting "Orders" -> "Check order status". That usually gives me the option to start a chat. Just be sure to inform the advisor what the actual issue is.

...

Comment

26 Apr 11:07 EA_QueenBee on Support Forums - Thread - Direct

Hey @shahthewolfz,

Apex Legends doesn't support cross-progression. All of your progress will still be there on PC, but if you want to start playing on PlayStation you'll have to start from a fresh account, I'm afraid.

Wees aardig voor elkaar | Be kind to each other

Comment

25 Apr 09:13 EA_QueenBee on Support Forums - Thread - Direct

Hey @2vc326p2s05k,

I had to remove some of your images since this is a public forum and you shared your email address (Which is never a good thing to do), and we're not able to help with missing content on the forums. You need to reach out to our live support team via the following link:

https://help.ea.com/en/contact-us/... Read more

Comment

24 Apr 16:04 EA_QueenBee on Support Forums - Thread - Direct

Hey @74johnwick,

We currently support the following languages here on AHQ:

English
...

Comment

24 Apr 10:46 EA_QueenBee on Support Forums - Thread - Direct

Hey @2vc326p2s05k,

If you're missing Apex coins, I recommend that you reach out to our live support team so they can make sure you get the Apex coins you're owed:

https://help.ea.com/en/contact-us/

Make sure that you have your proof of purchase on hand, as they'll need to see it. This article shows exactly what... Read more

Comment

20 Apr 12:22 EA_QueenBee on Support Forums - Thread - Direct

Hey @Adamfogwill,

If you're having trouble getting support from emails, it might be a good idea to try reaching out via a chat instead:

https://help.ea.com/en/contact-us/

Once you've picked your product and platform, try selecting "Manage my account" -> "Hacked account". That consistently gives me the option to ... Read more

Comment

20 Apr 09:16 EA_QueenBee on Support Forums - Thread - Direct

@Lodocool,

No change at all? Do you play on the EA app or Steam?

Wees aardig voor elkaar | Be kind to each other

Comment

19 Apr 17:24 EA_QueenBee on Support Forums - Thread - Direct

@Lodocool,

It looks like your graphics drivers are about 4 years old. Can you try updating those to see if that solves the issue?

https://www.amd.com/en/support/graphics/radeon-500-series/radeon-rx-500-series/radeon-rx-570

...

Comment

19 Apr 17:02 EA_QueenBee on Support Forums - Thread - Direct

@Lodocool,

I wouldn't say no to a video, but could you also share a DxDiag?

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

That way I have a better idea if anything's going wrong in the background. How long have you have this issue, by th... Read more

Comment

19 Apr 17:01 EA_QueenBee on Forums - Thread - Direct

@79373682,

Is it possible that you're logging in on the wrong account, or did you recently unlink your platform and link it to a different EA account?

Wees aardig voor elkaar | Be kind to each other

Comment

19 Apr 16:54 EA_QueenBee on Support Forums - Thread - Direct

Hey @396033966,

Unfortunately we're not able to help with bans here on the forums. You can always try reaching out to our terms of service team again, but they're the only ones with the power to revoke bans. You can contact them via the webform in the following article:

... Read more

Comment

19 Apr 16:48 EA_QueenBee on Support Forums - Thread - Direct

Hey @Lodocool,

What platform do you play on? Do you get any error messages when the game closes?

Wees aardig voor elkaar | Be kind to each other

Comment

19 Apr 14:59 EA_QueenBee on Forums - Thread - Direct

Hey @79373682,

Is absolutely everything missing? Skins, characters, your level, etc.? Are you playing on the same platform that you played previously?

Wees aardig voor elkaar | Be kind to each other

Comment

19 Apr 12:30 EA_QueenBee on Support Forums - Thread - Direct

Hey @youniversee01,

Unfortunately we're not able to help with bans here on the forums, but if you'd like to raise a dispute you can reach out to our terms of service team via the webform in this article:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

They'll be able to take a look into this for you.

...

Comment

17 Apr 14:01 EA_QueenBee on Forums - Thread - Direct

@Bennn1208,

Glad to hear you got it working again!

Fingers crossed on a quick fix!

Wees aardig voor elkaar | Be kind to each other

Comment

17 Apr 13:42 EA_QueenBee on Support Forums - Thread - Direct

Hey @CMK9332,

Unfortunately there is currently no way to transfer progress between platforms. While your PlayStation progress will still be there, if you want to play on Xbox you'll have to start from a fresh account.

Wees aardig voor elkaar | Be kind to each other

Comment

17 Apr 09:31 EA_QueenBee on Forums - Thread - Direct

@Bennn1208,

Sorry for not getting back to you sooner, but I've asked around about your issue and this appears to be an issue with DX12. If you're using a command line argument to force it, could you remove it to see if that solves the issue?

I know that the studio is working on fixing it, but I don't have any word on when that will be yet.

Wees aardig voor elkaar | Be kind to each other

EA_QueenBee

10 May

Waiting for Ranked mathmaking for the past 30-40 min -_-

04 May

Missing Apex Coins Xbox

03 May

Why is my account banned

Missing Apex Coins Xbox

26 Apr

Lost progress when changing platforms from Steam/EA to PS5

25 Apr

never received my apex coins

24 Apr

我4月23日我的Apex账号被黑客攻击

never received my apex coins

20 Apr

Missing coins for a week

Can’t open apex

19 Apr

Can’t open apex

Can’t open apex

The game progress in apex has disappeared

kd0.8 lv290 Less than three days after recharging 500, the account is banned

Can’t open apex

The game progress in apex has disappeared

Account banned

17 Apr

banner pose buggy and weird

Account Transfer

banner pose buggy and weird