EA_QueenBee

Hey @s91jblcxfn7d,

Unfortunately we can't help with bans here on the forums. If you'd like to raise a dispute, I recommend that you reach out to our terms of service team via the webform in the following article:

https://help.ea.com/e... Read more

Hey @Etons,

Unfortunately we can't help with missing purchases here on the forums, but if you reach out to our live support team, they can take a look at this for you:

https://help.ea.com/en/help-home/

Just note that it can take up to 24 hours for the coins to show up, but if you still don't have them by then, reach out. We have an article here that shows the proof of purchase that they'll need to help you:

... Read more

Hey @ilkertom,

 

We currently support the following languages here on AHQ: 

 

•  English 
•  ...

Read more

Hey @alicr7ab,

Unfortunately Apex does not currently support cross-progression, so there's no way to transfer your progress from one platform to another. If you want to keep playing on PC, I'm afraid you'll have to do so from a fresh account.

Wees aardig voor elkaar | Be kind to each other

Hey @shoooo236,

 

We currently support the following languages here on AHQ: 

 

•  English 
•  ...

Read more

Hey @grandchloe,

Unfortunately we can't help with billing issues here on the forums, and you'll need to reach out to our live support team about that. It sounds like you've already contacted them though, in which case, you'll just need to send on that number to them so they can (I assume) verify you as the account owner.

Wees aardig voor elkaar | Be kind to each other

Hey @shirubakami,

 

We currently support the following languages here on AHQ: 

 

•  English 
•  ...

Read more

Hey @Jacobthebossie,

Apex Legends has never reacted well to unlinking and then linking to a different EA account, which is why it's specifically called out everywhere where unlinking is involved. If you unlink it from its current account and link it back to its original EA account there's a good chance that you'll fix your game and get your progress back, but it's not 100% guaranteed unfortunately.

Wees aardig voor elkaar | Be kind ... Read more

Hey @BBMShiv_I_am,

Not only will your progress not carry over, unlinking the platform you play Apex on has historically caused issues within the game. We have an article here with some more information:

https://help.ea.com/en/help/account/unlink-gaming-accounts-from-ea-account/

Typically unlinking isn't something I'd recommend all that much, unless you're sure you know the risks and a... Read more

Hey @YueYexOx,

If you'd like to raise a dispute to try to get your account unbanned, you can reach out to our terms of service team via the webform in the following article:

https://help.ea.com/en/help/account/information-about-locked-or-... Read more

Hey @ohmahhgawdd,

Some game specific bans won't show up in your ban history, but if you'd like to raise a dispute to try and get your account unbanned from Apex, then you can reach out to our terms of service team via the webform in the following article:

... Read more

Hey @TrackRunner5456,

Unfortunately, Apex doesn't support cross progression, so if you play on a new platform (In this case your PlayStation), I'm afraid that you'll need to start from a fresh account.

Wees aardig voor elkaar | Be kind to each other

Hey @KMSgamer,

Unfortunately we're not able to help with bans here on the forums. If you'd like to raise a dispute, then I recommend that you reach out to our terms of service team via the webform in the following article:

https://help.ea... Read more

Hey @dragon013196,

 

We currently support the following languages here on AHQ: 

 

•  English 
•  ...

Read more