EA_QueenBee

EA_QueenBee



02 Aug

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @hkgbabaayuo,

I'm glad to hear that you're taking your account security seriously and have taken steps to re-secure your account. We have an article here with some more steps I recommend you do:

https://help.ea.com/en/help/account/secure-hacked-ea-account/

... Read more

01 Aug

Comment
    EA_QueenBee on Support Forums - Thread - Direct
@x1DJ1x1944,

I don't think I fully understand, but that's ok. I'm just glad you managed to solve your issue! Standard smile I'll mark this as resolved for us, cheers for getting back to me on what fixed it.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

31 Jul

Comment
    EA_QueenBee on Support Forums - Thread - Direct
@x1DJ1x1944,

Silly question: do you log in with an email address? If so, then your account might already be a teen account, since child accounts don't have linked email addresses.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

23 Jul

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @Nobody013342,

Unfortunately, there's no cross progression in Apex Legends. So while all of your progress will still be there on Xbox, if you want to play on PC you'll need to start from a fresh account.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

20 Jul

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @AlphaPunisher69,

Unfortunately we're not able to help with bans here on the forums. If you'd like to raise a dispute you can reach out to our terms of service team via the webform in the following article:

https://help.ea.com/... Read more
Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @2823895197,

 

We currently support the following languages here on AHQ: 

 

Read more

19 Jul

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @Gensh1nProPlayer,

If your EA account has had a Steam account linked previously, then I'm afraid there's no way to link a new Steam account to it. An EA account can only ever have one of a particular type of account linked to it in its lifetime, so while you can relink your old Steam, you won't be able to link a new one.

We have an article with some more information here:

... Read more
Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @Monolohue,

While I understand your frustration, unfortunately we're not able to help with bans here on the forums. I understand that you've already made multiple ban disputes, but I can only direct you back to our terms of service team to make another:

... Read more
Comment
Hey @KingKsaYa7bibi,

If you unlink a Steam account and link it somewhere else, you can relink it back to its original EA account again. I know that there's a six-month wait before you can unlink an account again, so it might be worth reaching out to our live support team if you need help with that:

https://help.ea.com/en/hel... Read more

18 Jul

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @Gincofrzgott,

You can always reach out to our live support team via the following link:

https://help.ea.com/en/help-home/

They should be able to help you unlink your account so you can link it back to the original EA account.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

16 Jul

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @NikNo280,

Unfortunately we're not able to help with bans here on the forums. If you'd like to raise a dispute to try to get you account unbanned, I recommend that you reach out to our terms of service team via the webform in the following article:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

They'll be abl... Read more

13 Jul

Comment

Hey @goradora_1st,

 

We currently support the following languages here on AHQ: 

 

Read more
Comment
Hey @GreenYorkie,

Some game specific bans won't show up in your ban history (Which is super unintuitive), but if your Apex account has been banned then you can raise a dispute with our terms of service team directly via the webform in the following article:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

They'll b... Read more
Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @koalasolo,

We can't help with unreceived coins here on the forums, but I recommend that you reach out to our live support team via the following link:

https://help.ea.com/en/help-home/

They can help make sure that you get your missing coins. Note that they'll need to see some proof of purchase; this article shows exactly what they'll need, depending on your platform:

... Read more
Comment
Hey all,

This sort of discussion really isn't all that productive, so I'm going to lock this thread. If someone is being rude or hurtful, just mute and report them.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

12 Jul

Comment
@IRun90Fps,

If they've already looked into this numerous times and they've come to the conclusion that the ban is justified, then I'm afraid there's nothing we can do here on the forums to change that. Our terms of service team is the only one with the power to overturn bans, and if they won't, then I'm afraid that the account will stay banned.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other
Comment
Hey @IRun90Fps,

Unfortunately we can't help with bans here on the forums. If you'd like to raise a dispute, you can always reach out to our terms of service team via the webform in the following article:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

EA_QueenBeeAHQ.png...

Read more

11 Jul

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @Zazazura,

Unfortunately it's not possible to transfer progress in Apex from one account to another. If it was your PlayStation account itself that was banned, you might be able to file an appeal with them:

https://www.playstation.com/en-gb/support/account/appeal-suspension-psn... Read more
Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @i0d92d272edz,

If your EA account was hacked, I first recommend following the steps in this article to make sure that your account stays safe in the future:

https://help.ea.com/en/help/account/secure-hacked-ea-account/

Once you've done that, reach out to our terms of service team via the webform in the following article:

... Read more

10 Jul

Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @hzmluck,

If you want to reach out to live support, just follow this link:

https://help.ea.com/en/help-home/?r=1

Select your product and problem, and you should get a contact option. If you don't see the option for a chat, try different problem categories, and you'll get one before too long.

EA_QueenBeeAHQ.png...

Read more