FatsharkJulia

FatsharkJulia



22 Jan

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We’re looking in to it. Thank you for your report.

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Turns out the telemetry will need to be enabled manually in the user_settings.config. We’ll explain how on patch day, it’ll only take a minute! Otherwise, yes please play the hell out of it. :slight_smile:


21 Jan

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Sorry for the delay all. I’ve been hesitant to say anything until we had confirmation, and I wish I could say “this will be resolved by -insert date here-” but it’s no secret we’re having a particularly hard time solving this.

With that in mind, the plan is to patch next week with additional telemetry capture so our developers can identify where and how exactly these connections are breaking down. What we have in place at current isn’t quite enough to diagnose an issue this complex.

I (and Lev, and Hedge) will do all we can to support our developers in solving this and provide regular updates to the community explaining where we’re at on this issue. I know blanket PR apologies are of no use here, actions speak louder than words and whatnot, but we really do apologise that this has been an issue for so long. :frowning:

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Harridas is breaking records with something like 17 new reports by the time we’d logged on this morning. :smiley: We really do appreciate it though.

I laughed but then I cried

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Sorry to hear this. Has this always been an issue for you or has it started only recently?

You could try using a mod such as the ‘Creature Spawner’ on the ‘Modded’ realm. You’ll need the ‘Vermintide Mod Framework’ installed also in order to use this:

Read more

20 Jan

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Thank you for letting us know - we’ll look in to it! If you wouldn’t mind, it would also really help us out to see your vermintide2_launcher.log, which is accessed in the same directory. :slight_smile:

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Thank you for letting us know - I’ve added this to our database for investigation.

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Sorry about this @Spekusk, it looks like your account data is corrupted in our backend. I’ve passed this on to our Backend Engineers. This should be resolved by end of play tomorrow, but please do send me a reminder if the issue continues into Friday!

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As mentioned above, it may be that Dark Omens needs to be completed. Try running it again. :slight_smile:

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Hello! Are any other errors displayed on-screen, other than the crash report produced?


18 Jan

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Hello, is he using Avast, AVG, SpyBot or 360 Total Security Anti-Virus?

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It’s one of those notorious ‘Deadlock’ crashes we’re looking in to. Working on it!

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So Dame’s explanation above is correct regarding losing your installation, the PC losing responsiveness however is something we’re noticing more of recently. If on Windows 10, could you please navigate to ‘Settings’ -> ‘About’ and share with me your ‘OS Build’ number please? We’re looking in to an increase of players reporting that their PC is crashing and are wondering if it has anything to do with the latest Windows update.

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Unfortunately, your PC does not appear to meet the minimum requirements for Vermintide 2, which is resulting in the crashes you’re experiencing. The minimum requirements for Vermintide 2 are:

  • Requires a 64-bit processor and operating system
  • OS: 64-bit Windows 7, 64-bit Windows 8 (8.1) or 64-bit Windows 10
  • Processor: Intel Core i5-2300 @ 2.80 GHz / AMD FX-4350 @ 4.2 GHz
  • Memory: 6 GB RAM
  • Graphics: NVIDIA GeForce GTX 460 or AMD Radeon HD 5870
  • DirectX: Version 11
  • Network: Broadband Internet connection
  • Storage: 65 GB available space

In this situation we can only recommend that you submit a refund request via the Steam client. Apologies for any disappointment caused.

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I’ve queried this with development! Thank you for reporting.

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The ‘untrusted’ error is produced as a result of your installation being corrupt/incomplete. :frowning:

It’s unfortunate that none of our solutions worked for you. We are limited in what else we can recommend here. Would you like me to contact Steam and request that they issue you a refund?