FatsharkJulia

Thank you, I can see Doran was deleted at Tue 05 Dec 2023 19:32:25 UTC.

I’m sad to say we don’t have the ability to restore characters at the moment. It’s something we hope to have at a later date.

What we can do is level up a recreated character, but this would be without the equipment you had previously as we have no visibility of it once deleted. Is this of any interest to you?

We suspect this could be related to your RAM.

You can check your RAM for errors using the Windows Memory Diagnostic by:

1. Press the Windows key + R
2. Enter mdsched.exe and select ‘OK’
3. When ready, select the ‘Restart now and check for problems’ option
4. Allow the scan to complete

Hello! Has anything changed with your network recently?

Could you share your Fatshark Account Name or GamerTag with us please?

On researching this error it seems to correspond with a recent Windows update. Is this something you’ve already looked in to?

No problem, all done.

I’m having some trouble looking up the account, please could you share your operatives names with me instead?

I’ve queried this with our developers and will report back to you!

Please could you include your most recent console logs?:

Please check your ‘Default Format’, etc. as instructed here:

This is ultimately a hardware or driver-related issue. The recommendation above is solid and there’s some other avenues you may want to explore here:

This is a known issue, but the error is redundant and can be ignored.

No problem - all done!

You can disable the voice change via the ‘Settings’ menu. Would you still like to proceed with a refund?

Sorry about that. I’ve sorted that out for you.

Let’s see if it solves the issue to start with!

I’ve swapped out the items below:

Locke Mk IIb Spearhead Boltgun [524]
Tigrus Mk II Heavy Eviscerator [483]
Dedicated Mendicant’s Vestments [Lower Body]
Dedicated Mendicant’s Vestments [Upper Body]
Spectrus VI model bionic eye [Head]
No Accessory [Extra Cosmetic]

Please see if you can load in using your Zealot now - keep me posted.

If it persists, I’ll try with your remaining equipped items.

Hm, are you launching via the Steam client? Or directly through the .exe in the installation directory?

Do you have multiple operatives? My next question would be, have you tried to load in using another operative? Just trying to brainstorm as to what’s happening here.

Are you happy for me to change your loadout on the Zealot? I’ve dealt with a similar issue before, where it was unhappy with the loadout for whatever reason.

It would mean me swapping out all of your existing items for something else.

I’ll make a list of what you currently have equipped for your convenience.

Please may I confirm you’ve ran through every step in my post above, is that right? I was expecting that to solve it, as I suspect your user_settings.config is corrupted, so I’m very surprised!