FatsharkJulia

FatsharkJulia



18 Sep

Comment

Hey @QueenAnne, I’ve responded to your query via the Support Portal to request another crash report (my reply may be in your ‘Spam’ inbox). It would be super if we could continue the conversation there. :slight_smile:

Comment

Apologies for the late response, we suspect this is related to our anti-cheat service (Easy Anti-Cheat) and is something we need to look deeper in to. Unfortunately we don’t have any solutions to recommend but I wanted to let you know it is something we intend to check out.


17 Sep

Comment

Sorry about this Mentis, we have changes in the works which will hopefully prevent these scenarios.

Comment

Is your ‘Default Format’ set appropriately? Please see here.

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Could you please provide us with your most recent console logs? Your console logs can be located using the instructions below:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Vermintide 2\console_logs
Comment

Please make sure you’ve ran through the solutions here. The latest Windows update has been known to change some people’s audio channels.

Comment

Please make sure you’ve ran through the solutions here. The latest Windows update has been known to change some people’s audio channels.

Comment

Please make sure you’ve ran through the solutions here. The latest Windows update has been known to change some people’s audio channels.

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Are your audio channels set to ‘Stereo’? Please see here.

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Have you tried a DNS Flush?:

  1. Run the Command Prompt as an administrator
  2. Enter the command:
    ipconfig /flushdns
  3. Restart your PC

14 Sep

Comment

I’ve queried this with one of our Network Engineers and hope to have an update for you next week.

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FYI - the latest NVIDIA driver has been notoriously bad for performance in Vermintide 2, in the mean time consider rolling back to 431.60.

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Please run through the solutions listed here. Although the article intended for another specific error, it may help with what you’re experiencing.

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Unfortunately it’s not clear why these crashes are occurring, so it’s a shot in the dark but I’d recommend that you run through the solutions listed here.

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I believe I’ve responded to your query via the Support Portal - my response may be in your ‘Spam’ inbox. :slight_smile:

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Apologies for not responding to your previous post, I’ve queried this internally (again).


12 Sep

Comment

You can either PM me here, on Discord (Julia#7445) or http://fatshark.se/support. Thank you. :slight_smile:

Also, it’s my undersanding that Fortunes of War still shouldn’t be available via the Lobby Browser, so that’s odd in itself!

Comment

Could you please upload your most recent console logs?

Your console logs can be located using the instructions below:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Vermintide 2\console_logs

Thank you in advance.

Comment

I’ve queried this with our developers. Thank you for your report.


10 Sep

Comment

We’re looking in to these DirectX 12-related crashes - apologies for the inconvenience.