FatsharkJulia

I have no known solution for this unfortunately, but I have been able to identify your crashes in our crash reporter and have raised the issue to our database!

This is usually the result of bad routing, is one of you able to connect your PC to a mobile hotpot only for a short period to see if you can connect whilst under another connection?

Could you try wiping your Darktide AppData directory?

1. Press the Windows key + R
2. Enter %appdata% within the search input and select ‘OK’
3. Navigate to AppData\Roaming\Fatshark
4. Delete Darktide directory

I apologise for the delayed responses but I’m sure you can understand we’ve been incredibly busy.

To make sure you receive responses in a timely manner I recommend contacting us via the Support Portal which I understand you say you’ve already done, but looking up your email address produces no results.

I was also under the impression you wanted a refund based on your previous response.

This is a very niche issue that I don’t have the answers for but I can continue to press this with development for potential solutions.

We have released a new update on the experimental branch in Steam with potential stability improvements for those experiencing GPU-related crashes.

Please be aware that PLAYER PORTRAITS are disabled in this build, and will appear blank.

PLEASE READ THE INSTRUCTIONS BELOW FULLY! THANK YOU.

1. Open the Steam client
2. Right-click Darktide in your Steam library
3. Select ‘Properties’
4. Select ‘Betas’
5. Enter the password cTYPtKTsfMDsLHAV
6. Select ‘Check Code’
7. Select the ‘None’ dropdown, and experimental - Experimental Builds should now be within the list
8. Sele...

This article here should help with your issue:

Fix for bluetooth headphones or speaker using hands-free audio when you only want normal audio output, not hands free

I missed this initially, but your GPU drivers are outdated by more than a year.

We have released a new update on the experimental branch in Steam which contains new logging to support our investigation. To crash whilst using this branch would actually be very helpful for us!

PLEASE READ THE INSTRUCTIONS BELOW FULLY! THANK YOU.

1. Open the Steam client
2. Right-click Darktide in your Steam library
3. Select ‘Properties’
4. Select ‘Betas’
5. Enter the password cTYPtKTsfMDsLHAV
6. Select ‘Check Code’
7. Select the ‘None’ dropdown, and experimental - Experimental Builds should now be within the list
8. Select experimental - Experimental Builds
9. Clos...

It looks like you’re experiencing our notorious GPU-related crashes, unfortunately. Our developers are on the case.

For anybody missing this option, could you make sure ‘Hardware Accelerated GPU Scheduling’ is enabled?

Did you use the same email address as the one used here to submit your ticket? On looking it up in our Support Portal, it returns no results. If you created your ticket using another email address, please DM it to me

If you haven’t already, please use the ‘Verify Integrity of Game Files’ option, which is accessible via the Steam client using the instructions below:

1. Right-click Darktide in your Steam library sidebar
2. Select ‘Properties’
3. Select the ‘Local Files’ tab
4. Select the ‘Verify Integrity of Game Files’ button
5. When complete, close and reopen Steam

There will be an underlying driver or hardware-related explanation for your issue. Please see: https://support.fatshark.se/hc/en-us/articles/360038965013--PC-How-to-Resolve-PC-Crashes-Loss-of-Responsiveness-or-Blue-Screens-BSOD-

This is an issue on our end that we need to address, no hacking here! Thank you for taking the time to let us know!

This is a known issue! Thank you for the additional information.

Could you also share a crash report with us, please?

It looks like you’re experiencing mostly GPU-related crashes but there are some vague Access Violation crashes in there, which I’ve raised with our developers. I apologise I’m not able to help more with this.

We’ll check it out. Would you be able to also upload your darktide_launcher.log, please?