Hi there,
I’m sorry that we don’t have a solution here. Unfortunately I don’t think this problem applies in this situation: the players that needed to contact their ISPs about these addresses were unable to get past the Login / Play Online screen, whereas it appears that everyone in this thread is able to get to the character selection screen.
Also, if that was the problem, I would expect to see this in your Player.log: Curl error 28: Failed to connect to df4fe.playfabapi.com port 443 after 168405 ms: Timed out
. Since it isn’t there, you were able to successfully connect to this address.
Sometimes WinMTR (and similar tools) shows a “Connection Timed Out” because the various points in between you and the destination may de-prioritize or block Ping traffic, while allowing actual traffic through.
It is still possible that this could be an ISP issue, but it’s not related to this load balancer. We’re still investigating. Unfortunately it’s taking ...
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