Sorry about this.

Looking at your error.log file, it looks like your C:\ drive is quite low on space. If the game (or any other application, for that matter) needs to load more data than can be stored in your RAM, it starts using a paging file on your storage drive. If that runs out of space, things will crash.

I would recommend freeing up as much space on your C:\ drive as possible, since having low space available on your boot drive is generally bad.

You can also search for “adjust the appearance and performance of windows” after opening the Start menu in Windows. Under the Advanced tab, there’s a Virtual Memory section which will allow you to see the size of the paging file or move it. How is it configured on your machine?

I’ll see about us updating the system requirements for Last Epoch; this sort of problem can vary from system to system.

Thanks, I’ve had a look at your thread. Unfortunately we’ll have to investigate further for your case.

I certainly see your point that the crash logs point to a file that’s specific to the game; what’s difficult is determining why there’s a problem on some computers and not others, especially since this problem is not occurring for any of our team members.

Hi folks.

If you’re still having this problem, please contact support so we can assist you, as this is an account issue. We are still working on resolving the root cause.

Very sorry for the inconvenience!

Sorry about this! We’ll need to investigate this particular crash further.

@DesireDemon Actually, for nvwgf2umx.dll access violation we’ve seen success from performing a clean install of graphics card drivers with DDU.

Sorry about that! Please try repairing the game via Steam, and if that does not resolve it please upload the information specified in this support article.

@smcmickle @Salenai the Standalone and Steam versions of the game are exactly the same, so I wouldn’t expect changing platforms to resolve this unless there is another problem (i.e. system running out of resources).

Again, these problems can be different for every person so I would recommend posting your diagnostic files first.

Hi folks.

I’m sorry about the crashing issues. This is a rare problem compared to the number of people playing the game, but that isn’t really a consolation.

Generally, if the game started crashing after a hotfix, repairing the game is likely to solve it.

If repairing the game doesn’t help, please provide all the information listed in this support article inside a .zip so we can investigate, even if others have. Log files can often help us determine the exact nature of ...

@Lepik The top of your error.log file says nvwgf2umx.dll caused an Access Violation (0xc0000005).

This dll is provided via nvidia’s drivers for your graphics card, therefore I’d recommend performing a clean install of the latest drivers via DDU. This fixed the problem for another person that had the same error.

Hi folks.

I’m sorry about the crashing issues. This is a rare problem compared to the number of people playing the game, but that isn’t really a consolation.

Generally, if the game started crashing after a hotfix, repairing the game is likely to solve it.

If repairing the game doesn’t help, please provide all the information listed in this support article inside a .zip so we can investigate, even if others have. Log files can often help us determine the exact nature of ...

Thank you for your concern. While we do have moderators monitoring chat in realtime, we cannot guarantee that all bad behavior in chat is caught. Anyone can report inappropriate chat messages via our support site, and we will take swift action. We take these matters seriously, and are actively working on developing additional moderation solutions such as in-game chat reporting.

Likewise, anyone is welcome to appeal a moderation decision via our ...

Hi there,

Our support team had received tickets that indicated the macOS client was no longer able to login, so it was removed. We see now that this was affecting new users, but not existing ones, so the macOS client has been reinstated. Sorry about that.

Please note that the macOS client will not be updated further (it has been unchanged since December 2020) and will absolutely stop functioning at a future date due to server changes. All macOS players are fully entitled to use our native Linux or Windows clients on those platforms, or attempt to use virtualization, though we cannot offer support for virtualization software.

This particular case has been resolved.

We’re still investigating the root cause, but if anyone else has this they can contact support via this form.

Marked the above post as a solution to improve visibility - we still intend to address the root problem.

Sorry about this everyone!

We’re still investigating the root cause, but if you contact support via this form we will manually resolve this for you as soon as possible.

Very sorry about that! I’ve resolved this for you.

Anyone else experiencing this can use this form to contact support and get it fixed.

Changes

• Mitigated a problem that prevented login for some new players on Steam. If you encounter a LE-24 error or any other issues when logging in, please contact us at support.lastepoch.com and we will respond as soon as possible.

Could you show your completed quest list? If you defeated the boss in the Tomb of Morditas, you’re supposed to return to Heoborea and then head to an exit for the Solemn Path on the right.

We’ve re-released 0.8.4e to fix this. Currently the fix is only available on Steam for windows but it’ll be on other platforms soon.

Restart your game to update; you might need to also restart Steam for it to find the download.

We’ve re-released 0.8.4e to fix minion icons not stacking. Currently it’s just available on Steam for Windows but it’ll be on other platforms as soon as possible.

Restart your client to apply the update. You might need to restart Steam as well for it to download.