Hugo

Hugo



07 Jul

Comment
    Hugo on Forums - Thread - Direct

Hello, we’ll register this issue regarding the server browser for the team to look into, thank you for sharing this with us.

Comment
    Hugo on Forums - Thread - Direct

Hello, our team is currently looking into this matter, apologies for the frustration caused.

Comment
    Hugo on Forums - Thread - Direct

Could you please share your most recent logs upon getting the error mentioned on the original thread, so that we can forward the data to the developers?

For more information on how to get them please refer to the guide below:

Read more
Comment
    Hugo on Forums - Thread - Direct

Thank you, we’ll relay this information to our team.


06 Jul

Comment
    Hugo on Forums - Thread - Direct

Hello @Beska, we have no other reports regarding server #1213 at this time, and upon verifying its stats there seems to be no issue, even during peak hours.

We’ll reach out to you privately to request some additional tests to determine if this could be ISP related.

Comment
    Hugo on Forums - Thread - Direct

Hello @jtrwright and @nplatt, could you please let us know which Operating System you’re running on your PC?

Do you have any antivirus or firewall software active that you could try disabling?

Have you tried ...

Read more
Comment
    Hugo on Forums - Thread - Direct

Hi @NeoTheMatrix, thank you for the report, we’ll send note to our team regarding this matter.

Could you also clarify how many times you’ve had this issue occur and if you’ve been able to reproduce it consistently every time you visited the dungeon?

Comment
    Hugo on Forums - Thread - Direct

Hi @Karachun, our team is currently looking into issues with the server browser, as such we’re unable to disclose any information regarding this matter at this time.

Are you able to connect to your server via Direct Connect?

Comment
    Hugo on Forums - Thread - Direct

Hi @Raum, welcome to the forums, our developers are already aware of this issue and it’s being looked into.

Comment
    Hugo on Forums - Thread - Direct

Any warning or error message should allow our tool developer in that thread to provide further insight on any possible issues.

We’d also recommend reading through the initial post for further troubleshooting information, as well as browsing the latest posts from other users, as they may also contain useful information or workarounds for common issues.

Comment
    Hugo on Forums - Thread - Direct

Hi @rascal, our team is currently looking into the server browser issues and we should address these in an upcoming patch.

All player assets placed on the server are saved to its database and will affect the server’s performance as its database grows.

Server #1301, in particular, is a server with a large active population, therefore having a large database as well, so it’s expected that areas with large amounts of buildings, light sources, and other placeables, lead to slower performance, as these assets are constantly being loaded and unloaded by your client as you navigate the environment.

Comment
    Hugo on Forums - Thread - Direct

Hi @Skalla-Hrafn, are you playing solo or in a clan?

If you’re in a clan, are the other players you’ve mentioned in that same clan?

Comment
    Hugo on Forums - Thread - Direct

Hello @Firespark81, we’ll reach out to you privately requesting further details.

Comment
    Hugo on Forums - Thread - Direct

Hello @DunKalar, could you provide a screenshot of the exact spot where you logged out from, as well as of the event log with that message?

Comment
    Hugo on Forums - Thread - Direct

Hi @DunKalar, this is not exactly an issue as it’s expected that if an item that has other items attached to it is destroyed or removed, the attached items get destroyed, which is intentional behavior for the building/placeable system.

Comment
    Hugo on Forums - Thread - Direct

Hi @SongMao, our team is currently looking into this matter, if you’re able to provide any sort of logs or additional information regarding your private server’s setup please do so in the thread below, thanks!

Read more
Comment
    Hugo on Forums - Thread - Direct

Hi @vagnartheviking, can you confirm that the issue has been resolved after the successful integrity verification?

Files might become corrupted due to read/write errors that may occur during patching processes, or when the game client crashes, for example.

The integrity verification can usually address this by scanning and re-downloading any corrupted assets.

Comment
    Hugo on Forums - Thread - Direct

Hi @DavidTheBarbarian, we’ll reach out to you privately as well.

Comment
    Hugo on Forums - Thread - Direct

Server #3181 is on UTC +00:00.

Comment
    Hugo on Forums - Thread - Direct

There is no current ETA for the console patches but our team is working on releasing them as soon as possible.