Hugo

Hugo



08 Jan

Comment
    Hugo on Forums - Thread - Direct

Hello @KillerQueen, this issue has already been fixed internally and its fix will be available in the next console patch, which will be available soon.

Comment
    Hugo on Forums - Thread - Direct

Thank you for sharing your findings with us @Rawflux.

As previously requested, could you please also share a short video recording that showcases how the game is performing on your end after all the measures that you’ve taken?

Comment
    Hugo on Forums - Thread - Direct

That would be correct!

We do understand your confusion and apologize for not providing means of determining the official servers’ timezone through the game client. We’ll register this concern together with your feedback so that the developers may consider adding means to do so.

Comment
    Hugo on Forums - Thread - Direct

Hey @Zeropoint, please rest assured that the issue is presently in queue and that it will be handled as soon as possible, apologies for the inconvenience.

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    Hugo on Forums - Thread - Direct

Hello @Jjfanrb, thank you for reaching out!

We’ve registered the issue for the developers to look into, it’s possible that the boss is temporarily stuck under the map but if you leave the area for a while or show up after the next daily server restart it should spawn back correctly.

Did it simply clip through the floor as it spawned or was it caused by some attack or animation?

Comment
    Hugo on Forums - Thread - Direct

Hmmm…

image

Don’t recall having met any thrall sporting a fine beard in recent sessions.

Comment
    Hugo on Forums - Thread - Direct

Hello @Velvet, welcome to the forums!

Which server do you play on?
Do you experience any similar issues in different servers or singleplayer?

Could you please try to do a reinstall of the game as well as rebuilding the PS4 database after?

Comment
    Hugo on Forums - Thread - Direct

Hi @Croms_Faithful, thank you for bringing this to our attention, we’ll send note to the developers about the questionable fashion trends of the exile lands!

Comment
    Hugo on Forums - Thread - Direct

Thank you for providing the requested details, we’ll register the issue for our team to look into.

Just to get this bit of information out of the way, even though it might seem obvious it could possibly result in the reported behavior, do you have multiple accounts on your PS and were you ever logged into another one other than your main during this process?
Lastly, have you tried the restore licenses option or even to ...

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07 Jan

Comment
    Hugo on Forums - Thread - Direct

Hello @Rollotomozi, to clarify on this occurrence the mentioned server belongs to a cluster located in LA and, as such, the PvP and Purge time windows reflect the server’s current timezone.

Comment
    Hugo on Forums - Thread - Direct

Could you please try proceeding past the character creation and checking if any of the previous content ( for example your base ) is still present in the world, to determine if there was a database corruption and a new one was created or if the issue just relates to the character itself?

Also, do you recall changing anything about your profile prior to this occurrence, such as the PSN name?

Comment
    Hugo on Forums - Thread - Direct

@evomik82 definitely within the month, just no precise ETA as of this time.

@Rawflux we often do live dev streams and address many of the questions and concerns that are shared with us, be sure to follow us on Twitter as we always do announcement posts in advance.

Comment
    Hugo on Forums - Thread - Direct

Hey @TodlicheVerwuste, this issue will be addressed in the upcoming console patch, which will be released as soon as possible.

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    Hugo on Forums - Thread - Direct

Hello @Xx_Psycho_1, could you please point out the exact locations where the purge usually spawns, as well as the locations of your bases?

You may do so privately through PM if you’d rather not share this information publicly.

Comment
    Hugo on Forums - Thread - Direct

Hello @Dejo707, could you please share more information regarding the base’s layout, preferably through screenshots or a short video?

The purge may spawn inside bases in situations where it’s unable to calculate a path from its original spawn point to the target base.

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    Hugo on Forums - Thread - Direct

Could you please get back to us regarding the questions directed at you above, as you might’ve missed them?

Comment
    Hugo on Forums - Thread - Direct

Hey @Fjoffe, as Ignasis mention in another thread that you’ve created, we’ve just had notice from G-Portal that due to a malfunction in a server cluster some loss of progress might have happened in some of the affected servers, including #1029, #1030 and #1031.

We’re currently looking further into this matter.


06 Jan

Comment
    Hugo on Forums - Thread - Direct

Hello @terps, welcome to the community!

Do you recall when the character was created?

Do you have any characters in other servers and, if so, could you confirm if they are still present?

Just to clarify, characters do not get manually nor automatically deleted on official servers.

Comment
    Hugo on Forums - Thread - Direct

Hello @itarumaa, welcome to the forums!

We’ll need additional details in order to assist you in this matter, as this is not a common issue.

Do you recall any procedure or taking any steps with both the game and console that led to these issues?

Do you have your saves backed up on the PS cloud?

By online saves, do you mean that you’ve seemingly lost your character on official online servers?

Is your PS4 set as the primary system?

https://support.playstation.com/s/article/Activating-your-PlayStatio...

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Comment
    Hugo on Forums - Thread - Direct

Hello @SindeeSyringe, no ETA at this time regarding the upcoming patch.