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Thanks for posting this. We've flagged it to the team and they are revisiting it to see when we can get this deployed.
Thanks for posting this. We've flagged it to the team and they are revisiting it to see when we can get this deployed.
Hello Ironman community!
With almost everyone back in-game, we're now ready to kick start some conversations around our future plans for doing right by Ironman players.
Ironman as a mode has much more sensitivity for us to consider than the base experience, and whatever we do in our future plans needs to take the expectations for the mode into account. That said, we really want to do more for those impacted and we hear the feedback clearly on this.
We see our upcoming Wishes as a really big opportunity to better serve the asks we've seen out there, so today, we're looking for your thoughts on some of the areas we are considering to allow Ironman players to participate in through the Wishes and get your thoughts.
Note: These are very much still in development, so please remember anything discussed below is subject to change. Once we've locked in the design, our full announcement on the Wishes will offer a lot more detail and clarity than we can c...
Read more External link →Hope they remove those rocks....no where should be safe 🤓
We just hotfixed this out.
He's doing the melee safespot, which is very easy and can be afked with soul split. Actually fighting them is harder than vindicta, easier than araxxor.
Just as a heads up, we just hotfixed this safe spot out.
This is now hotfixed.
Nothing about those of us still locked out.. we have not had any emails ..nothing..
We'll hopefully have some more news for you soon. The most minute-to-minute updates can be found in the Login Lockout channel on Discord at the moment.
Hey there. We're working on an update hopefully very soon for this - it's still very much our focus and we should probably have a destination set up for this so you don't feel this way. We'll look into upping things.
These remaining accounts will take more time, but last I heard we had some potentially up for release coming up so progress is being made. Thanks for the continued patience on this.
Hey everyone. If the Aftercare form wasn't letting you submit your ticket over the past 24 hours, please try again now.
Has the error when trying to submit an aftercare ticket been addressed yet? Your last comment on that was a few hours ago and I simply wanted to check in.
It's some security bits in the way. Still being worked on.
Hello! My account is still locked and I haven't received any emails in a while. I was wondering if I could get some kind of update as to whether I may have been missed or if I'm a part of the small group of accounts that need individual attention. My IGN is TedCruzimaki
Passing this to the team to look at and find out. Thanks for letting us know.
Can't login, still got the error contact support message u/JagexHooli can you please look and see what is going on with my account. My Rsn is Power Play. You know I have been here since day one, and it been such a long wait. I have been worried about my account for a long time, now I find out its the most corrupt :(.
Passed your RSN to the team - we're looking now.
Hello everyone,
We are very excited to let you know that our final wave of has now released, which means that almost all affected accounts have been returned to the game. Thank you so very much for your incredible patience over the past month as we gave it all we could to restore your accounts to the highest possible quality. It's fantastic to see so many of you back in game.
However, this isn't the end of our journey. A small proportion of accounts require additional attention before we can restore them, and Aftercare will still be necessary to resolve outstanding issues for some of you.
If you're in either situation, here's what to do:
My account still hasn't been returned
If your account remains locked, the batch telemetry translation process used for other accounts hasn't been sufficient to restore your account to the highest possible quality. This means your account is going to require individual attention before it can ...
Read moreWhere do we submit tickets now that the discord is shut down?
Aftercare can be found here: https://support.runescape.com/hc/en-gb/articles/360018668777
And what hallens when we keep on getting an error messege when trying to send the aftercare?
We're working on fixing this - we've seen a few people keep hitting an error for some reason. In the meantime, it's worth trying these steps while we get it fixed:
Annoyingly the description box on the support form is only so big.... and the runewiki links take up a lot of characters.
The form isn't even working for me though, won't let me submit
We're working on getting this fixed as soon as we can - it seems to not work for some. Recommend steps to try from the team in the interim:
Omg, anyone else having zero luck with the aftercare support form?? Every time I try to submit I get:
Error: Sorry, a problem occurred while submitting your request, please try again later.
.......... Gah
We're working on getting this fixed as soon as we can - it seems to not work for some. Recommend steps to try from the team in the interim:
Got in during the last wave. My stats were as I left them, but 1 of my 3 max cash GE offers (blood dye) has disappeared. The money is not in my bank nor in my currency pouch =/.
Even during February my bank was worth a lot more than what I'm left with now.. Hopefully the aftercare team can help me out here
We should absolutely be able to help here.
[deleted]
We absolutely do - not sure what makes you feel that way. GE has been one of the hardest bits to restore which means we've had some outlier cases and we're prepared to support those.
u/JagexHooli So this rollback resulted in one of my accounts being permanently banned.
Back in 2013 my account was hijacked and subsequently banned for advertising gold selling websites. I successfully appealed the ban back then by proving that the account was hijacked and the ban was quashed. My account has been secure since then.
The account was caught in the roll backs, and I'm assuming that this has flagged the activity back in 2013 on my account resulting in it being permanently banned. The ban was dated just after the lockout in March.
Could someone please have a look at this, because this is completely incorrect. Username: 0rio
I'll pass this to Player Support to investigate now.
You can still get the april fools pet by doing the event at Draynor Manor, so I'm not sure if they're going to give them out to people who returned today. Not sure when the april fools event ends so I'd go get it now if you want it, just completed it myself.
This is correct. We extended the event until April 11th.