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Hey everyone. If the Aftercare form wasn't letting you submit your ticket over the past 24 hours, please try again now.
Hey everyone. If the Aftercare form wasn't letting you submit your ticket over the past 24 hours, please try again now.
Has the error when trying to submit an aftercare ticket been addressed yet? Your last comment on that was a few hours ago and I simply wanted to check in.
It's some security bits in the way. Still being worked on.
Hello! My account is still locked and I haven't received any emails in a while. I was wondering if I could get some kind of update as to whether I may have been missed or if I'm a part of the small group of accounts that need individual attention. My IGN is TedCruzimaki
Passing this to the team to look at and find out. Thanks for letting us know.
Can't login, still got the error contact support message u/JagexHooli can you please look and see what is going on with my account. My Rsn is Power Play. You know I have been here since day one, and it been such a long wait. I have been worried about my account for a long time, now I find out its the most corrupt :(.
Passed your RSN to the team - we're looking now.
Hello everyone,
We are very excited to let you know that our final wave of has now released, which means that almost all affected accounts have been returned to the game. Thank you so very much for your incredible patience over the past month as we gave it all we could to restore your accounts to the highest possible quality. It's fantastic to see so many of you back in game.
However, this isn't the end of our journey. A small proportion of accounts require additional attention before we can restore them, and Aftercare will still be necessary to resolve outstanding issues for some of you.
If you're in either situation, here's what to do:
My account still hasn't been returned
If your account remains locked, the batch telemetry translation process used for other accounts hasn't been sufficient to restore your account to the highest possible quality. This means your account is going to require individual attention before it can ...
Read moreWhere do we submit tickets now that the discord is shut down?
Aftercare can be found here: https://support.runescape.com/hc/en-gb/articles/360018668777
And what hallens when we keep on getting an error messege when trying to send the aftercare?
We're working on fixing this - we've seen a few people keep hitting an error for some reason. In the meantime, it's worth trying these steps while we get it fixed:
Annoyingly the description box on the support form is only so big.... and the runewiki links take up a lot of characters.
The form isn't even working for me though, won't let me submit
We're working on getting this fixed as soon as we can - it seems to not work for some. Recommend steps to try from the team in the interim:
Omg, anyone else having zero luck with the aftercare support form?? Every time I try to submit I get:
Error: Sorry, a problem occurred while submitting your request, please try again later.
.......... Gah
We're working on getting this fixed as soon as we can - it seems to not work for some. Recommend steps to try from the team in the interim:
Got in during the last wave. My stats were as I left them, but 1 of my 3 max cash GE offers (blood dye) has disappeared. The money is not in my bank nor in my currency pouch =/.
Even during February my bank was worth a lot more than what I'm left with now.. Hopefully the aftercare team can help me out here
We should absolutely be able to help here.
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We absolutely do - not sure what makes you feel that way. GE has been one of the hardest bits to restore which means we've had some outlier cases and we're prepared to support those.
u/JagexHooli So this rollback resulted in one of my accounts being permanently banned.
Back in 2013 my account was hijacked and subsequently banned for advertising gold selling websites. I successfully appealed the ban back then by proving that the account was hijacked and the ban was quashed. My account has been secure since then.
The account was caught in the roll backs, and I'm assuming that this has flagged the activity back in 2013 on my account resulting in it being permanently banned. The ban was dated just after the lockout in March.
Could someone please have a look at this, because this is completely incorrect. Username: 0rio
I'll pass this to Player Support to investigate now.
You can still get the april fools pet by doing the event at Draynor Manor, so I'm not sure if they're going to give them out to people who returned today. Not sure when the april fools event ends so I'd go get it now if you want it, just completed it myself.
This is correct. We extended the event until April 11th.
Read moreu/JagexHooli Thank you to you and the team for getting me back in game.... I am still exploring my account and making note of all the missing items, etc., it will take a bit as I'm very OCD, and my bank was a mess... But I do have a couple of questions as it relates to the reset. I was pushed back 63 days, well before the double xp weekend. On my brief search of my bank a good lot of my proteans were missing (a couple thousand, at least), about 100+ combat dummies were missing, and other treasure hunter items like notepaper, etc.
When I logged in initially the treasure hunter interface only showed 5 keys. Once I re-logged in to get the compensation package. That number increased to 1255 keys added to my treasure hunter interface.
I don't know if the keys had been refunded since those items were now missing? Or was that a mistake and I'm just out the items, and should speak to aftercare? I didn't want to use the keys if it wa...
You are correct yes. You've essentially had any keys purchased between where you were rolled back to and Mar 4th returned. You can absolutely use them.
You can also reach out to Aftercare if the keys don't deliver roughly as much as what happened last time either.
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That should be enough but please do feel free to submit a second ticket if it's not addressed / referenced when we first respond. Thanks!
I'm back in.
Quick recap of what I found:
-very few missing items, but some that are really a pain in the ass to collect again like my dungeoneering ring. - my bank was reverted to what it looked like months ago which makes finding the missing items difficult - after a month I can hardly remember the ins and outs of my account so who knows what's left thats affected.
I have absolutely 0 motivation to play anymore
The welcome back package is a slap in the face.
In conclusion I will be asking my credit card company to refund my membership. I paid to play with my friends, and now they're all gone on to something else since they didn't get locked out. What I didn't pay for was this lackluster service. If I had known I was spending nearly $100 a year for absolutely 0 accountability or forethought into crashed servers I would never have paid.
Happy to hear you are back in but sorry to hear you'd like to move on.
That said, we can offer you direct support for that instead. Feel free to reach out here for a refund: https://support.runescape.com/hc/en-gb/articles/360000982997-Request-a-Refund
u/JagexHooli I have finally been able to log in and have some missing items, I have gone to the aftercare support page and I am receiving an error saying "Sorry, a problem occurred while submitting your request please try again later" Well I waited and tried again later and still cannot submit my after care report, Any help with this please?
Thanks for being patient with it - letting two waves in basically on top of each other just means some added load. Keep trying, and if you still can't submit it by the end of the day, give me a ping and I'll work with the team to look into it.
I reported it. Now just to hope that they don't lock me for any investigation for potential bug :(
You won't be locked from it. We don't want to re lock anyone unless their account is an outlier and has some sort of significant issue that requires it.
My alt got back in. Aside from some disorganized clutter in bank (some place holders missing), everything was pretty much as I left it. Or as close as I can remember.
Still locked on on main though. So its a bitter sweet day.
edit I can log into the website and my main account does show up on runemetrics now.
edit2 I just got an email stating that my account was recovered, but I still can't log in on my main.
What's the RSN of your main? We can look into that if you got the email - we did resolve this earlier.
Got unlocked today and for whatever reason when I use bond to upgade my runemetrics, it uses it and says to lobby for effect. Nothing happens tho with lobbying. Spend two bonds on this, sad.
Definitely reach out to Aftercare on that one and we'll get those back to you. Include details of the bug as well if you could as this may impact others! https://support.runescape.com/hc/en-gb/articles/360019042757