JagexHooli

JagexHooli



29 Mar

Comment

Originally posted by Lenn_

If I accidently said that I didn't want combat exp on the event and want to earn prayer exp, how do I revert that? I've talked to every npc near the event but no one seems to be able to revert that decision.

You should be able to fix this by right clicking Athletix.

Comment

Originally posted by pookill7

I accidently set no combat xp on event, can i toggle it back on?

If you right click Athletix, you should be able to toggle it back on.

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Originally posted by vialneeder2

Are we able to earn spring tokens from activities outside of the arch spot?

Are we able to earn spring tokens from activities outside of the arch spot?

You can only earn Spring Tokens from Event Activities or the rewards from the Community Butterfly Progression.

Comment

Originally posted by ColinSmiley

Autoretaliate with loot open? It's working wasn't mentioned in post tho

It's there - it just got missed in our notes with everything going on. We're fixing that now, apologies for the confusion!

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Originally posted by Distorted_Key

When do the 1% get in?

As soon as we have a time to share, we'll let you know. We'll be locking that down over the course of today.

Comment

Originally posted by Kyokujitsujin

Any idea when we can get back into the game? Is it still early this week?

Still early this week. We'll share updates on the timing for tomorrow's deployment as soon as we can!

Comment

Originally posted by Cris290810

No mention of Grim pages incorporated into Creatures of the lost grove drop table, or Solak's base drops improvements?

I thought that was planned for today's update or am I missing something?

Mod Pi was mistaken on that one when he mentioned it on stream - it's with one of the next Ninja Strikes.

Comment

Thanks for all the feedback over the weekend everyone, both on Ironman and otherwise.

This is a conversation we intend to continue with all of you and we'll get some official feedback destinations up on some of the areas for that discussion later today.


26 Mar

Comment

Originally posted by SammyNinetails

We'd love to hear the feedback

Unless it's negative and jmods delete those comments....

We don't have any moderator rights on Reddit, nor would we do that.

Comment

Hey everyone. I've responded in a few places, but I just wanted to touch on Ironman quickly.

If you are an Ironman player, we would love to hear feedback on what you'd like to see given many of these bonuses are currently not applicable to you.

This includes if you feel our weekly April bonus events- which are themed around things like Double Vis-Wax opportunities, double Reaper and Slayer points etc - should apply Ironman too.

We won't have a response for this tonight, but we do want to regroup as a team next Monday to discuss this further. Any feedback you have would be really valuable to us to bring to that discussion so please do drop a reply to this comment if you have thoughts!

Comment

Originally posted by PotatoPop

I haven't seen anything said about GE offers. Are those unaffected by all this? I have a lot going on in my GE. /u/jagexhooli

We saw really good feedback on a fix we put in today to deal with returning anything from the GE better, so you should be good there.

If not, Aftercare will have your back as best we can.

Comment

Originally posted by Jevaneaux

My issue with the compensation package:

  • It compensates for less than what we missed out on. Miss out on 1 month of D&Ds, but only get 10 tokens to make up for it? What's that? Would it really have been game-breaking to give us say, 30 "Reaper reset tokens" to make up for the reaper tasks that we lost out on? And that's just one thing that we missed out on.
  • Which brings me to this point: the package is completely useless for PVMers. It is purely XP-based. I understand you can't go over hypothetical GP gains for compensation, but something like a few free deaths or free boss portal swaps would have at least shown that you cared
  • As a 1%er, I can understand how someone who wasn't locked out thinks the cosmetics are unfair. I personally don't care for them as someone who is locked out. Why can't I just trade them to someone who does care for them?

Overall, I'm very happy with the restoration process coming along. But this compensation packa...

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Thanks for the thoughts.

The upcoming events are meant to cover much of what you're looking for here - Double Reaper Points, no death costs etc. What's your take on that approach?

Comment

Originally posted by Blakland

What can Ironmen expect in their care packages? Is it going to be a nerfed version of what was advertised in this post?

Mentioned this in a few places, but we're open to feedback on what you'd like more of from this as an Ironman.

Comment

Originally posted by wronghaveorof

To clarify, do double daily keys stack on top on our current key packages, such that we may obtain quadruple keys for example?

We'll double check on how it's applied - if you have the package already, I'd be willing to bet it's added to the end of that active package though.

Comment

Originally posted by ForieRS

This package is just another example on how disconnected the jmods are from the game. How is 10 hours of dxp suppose to be any sort of compensation when you've lost a whole month? And I couldn't care less about cosmetics. I don't understand how some people genuinely can be satisfied with this package.

The intent of the April events is to really help make up for that lost time - all the bonuses are based on things suggested by players that they felt they missed out on, and even some of the things around known issues (ie. Player Owned Farms will see some boosted bits in the D&D&D weeks).

What's your take on those? We'd love to hear the feedback.

Comment

Originally posted by Lithe-

So I was locked out of my account since the beginning, but yesterday I regained access to my account only on the website (which finally informed me in my inbox I was a part of this lockout because I never got an email) and on OSRS. No membership was applied to my account as compensation probably because I was a member through bonds.

my questions are.
Is it safe for me to play OSRS while my RS3 account is still locked?
and
Will I not be compensated with membership or other items because I use bonds for membership?

You likely got invited to the Beta today so you may find your OSRS access isn't available shortly, I'm afraid to say.

And yes, if you purchased Membership recently with Bonds, you should receive the Membership credit.

Comment

Originally posted by Lashdemonca

To be fair, The "rules" of the game mode does not include "If you get f**ked over by something like this, we don't care!!" *Evil laughter*

Ironmen are members of the community as well. The fact you think we arent is quite odd. I want cosmetics. Access to In-game events, even if they are nerfed for irons.

Yes, we may stand alone with our banks, our skilling, etc. But we are still members of the community who want to be heard, and want to play the game. At the end of the day, Ironman is simply an advanced "do-it-yourself" simulator.

We do care about this - as you put it, Ironmen are members of the community as well. It was a big topic throughout the process and we'll pass your feedback along.

What we do for Ironman players is definitely going to be something we go away and consider further.

Comment

Originally posted by wronghaveorof

Copy-paste from previous thread: Hey /u/JagexHooli, thank you for the livestream and letting us know that our accounts will be returned early next week.

As the team has shared that there are known issues with perks and POF/ROOT progress, among other issues, will the 1 on 1 support have the capacity to restore this content or at least compensate if we have a trade history indicating how much we spent for specific breeding pairs for example?

It's really going to be case by case on this one. It's unlikely something we can't solve through the telemetry solution will be something we can solve through Aftercare, but we can look at what we can do to make it up to you to the best of our ability.

That may be through related items or something entirely different, but we will give back in these instances still.

Comment

Originally posted by rileydelete

Well written, but I don't think this goes far enough.

Think of the opportunity cost. Consider how much time has gone into these accounts. Think of dailies missed & raw frustration. Let's not mince words, this was an unexpected catastrophe and too many players lost their accounts for no fault of their own.

The solution needs to be twofold: Prevention so that this *cannot* happen again. And justifiable compensation for those effected. Refunding components & gizmos is an interesting idea: these players will still need to roll for their most expensive perks. Adding a month of membership/discount to future premier is great; but what about the things these players can't get back. (Note: I understand how art teams often have time or breathing room at different stages in a game's development process.) Cosmetics are interesting, but the priority should be on restoration or even compensation rather than some sort of "exclusivity".

Think about the trust lost. ...

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Thanks for the extensive, clear thoughts here. We'll pass the feedback to the team.

Comment

Originally posted by joe32176

Couple questions/comments.

1) the stream said membership is coming. Not premier, but regular membership. The message here says we’ll get a discount next year if we purchase premier. Which one is true (unless I missed them say it on the stream)?

2) Can you clarify what is/isn’t applicable to Ironman?

3) is there a way where we can see where we fall in the restore process? We didn’t all get beta access so don’t know if we’re in the first rollout, second, fifth? Or when these will be happening.

Both. So everyone gets the extra Membership time (which is added on to the end of any active Membership if you aren't month to month).

Premier Club players will have that added to the end of their current subscription also, as Membership, but be given a discount for next year's Premier Club membership that takes the Login Lockout time away into account.