JagexHooli

We really want to offer that confirmation, but the call hasn't been made yet. We're monitoring this wave's success before the call on when the next waves will happen is made.

As soon as we know, we'll let you know. For future deployment days, we expect this to be something we can more confidently communicate.

It's already been fixed and addressed.

It's really going to be case by case so it's kind of hard to answer at this stage. Usually it will be directly resolving whatever is wrong.

When Player Support have the same limitations on something, like the Perk stuff, it may be related content (like even more components) or even something else to make up for your losses.

It'll be a two-way process in that way, other than potentially needing to be a little patient on the response times (depends on the volume we receive!).

You were likely unintentionally unlocked prematurely, which we just fixed. Unfortunately that means there's likely some restoration work to come for your account still before you can play again.

Hopefully you'll be back in soon, and thanks for the patience while we get this sorted.

You don't need to sign up anywhere at this point, as we're confident we have a comprehensive list of impacted accounts. Keep an eye on your inbox / our wave announcements for any news on when we've unlocked your account.

If it's yes or a no, we'll let you know as soon as it is for sure. We're going to try and offer as much clarity as we can when it comes to what to expect each day.

Today is a bit trickier to offer that level of clarity on as this is a proverbial moment of dipping our toe into the water, making sure everything is as expected and then moving to our next deployment.

You aren't supposed to be in this wave, which is why you logged in to your account being in the wrong state. I'm afraid I don't have any more specifics for you than that, as I only know this due to the investigation we did into your account.

Thank you very, very much for reporting this though. It's allowed us to get this resolved super quick and it'll help us avoid this happening to others.

You'll be refunded for each time you spent components for a Perk roll, if that's clearer. That's why we added the 50% extra to help add some allowance in case the odds fall less in your favor.

This won't solve it for everyone of course, and we do apologise - but it was the best possible solution we could achieve with our telemetry. We spent a lot of time trying every angle we could for Perks (and did make some big gains, both with this and having more of a 'reversion' than outright loss expected).

As we mentioned before, if you get in game and aren't satisfied with anything, please do reach out via the Aftercare process. Even if we can't directly return them, the team want to help make things right as best we can despite any limitations.

Just to follow up, we think we've identified the issue. It does seem some people have been unblocked that are not in the first wave of restoration deployments and we're working on fixing this asap. This isn't your restoration results, on the upside.

This is a good learning for us with this first, smaller deployment that will help us avoid it for the rest of the process.

We think we've identified the issue. It does seem some people have been unblocked that are not in the first wave.

Fortunately, this is why we wanted to do a smaller wave initially to identify any quirks in this process so this is all good learnings for the rest of it. Please avoid playing for now and apologies for the scare that login must have been for you!

Could you provide us your RSN? We're looking into another report of this as well.

Perfect, thank you for the confirmation. Sounds like you may have been unlocked somehow when your restoration wasn't ready. The team are investigating now.

Just to confirm, your RSN is the same as the flair correct?

Too early to say just yet. We're just seeing how this wave goes and then we can make the call. We will let you know as soon as we know either way.

We're looking into this now.

To be clear - your account looked great in the Beta, you can now access your actual account in Live but it doesn't like it did in Beta?

There will, but if you've had problems with emails, we recommend you keep an eye on our threads and check whenever a wave rolls out. Apologies that for not being ideal.

We don't have a response to the feedback to offer as yet, but it's still very much something we're thinking about this week.

As I mentioned in another comment, what we've said we'll do so far is the plan for April 6 - but that doesn't stop us taking that feedback on beyond then, whether that's for the events, the 'Wishes' concept or otherwise.

It's still ongoing - ideas are being workshopped based on the feedback we've seen so far and we'll be talking about it in the near future. We're not necessarily limited to what we have announced so far being the only thing we do, plus we have the events and wishes to think about.

It's a discussion we're going to have with all of you for sure, including some destinations to provide thoughts / feedback, in the near future.

Impacted only still.

It's still a discussion we're intending to continue - this is just a new thread to be focused on updates about the returning accounts as a clear destination for that (same as the top stickied post on RuneScape.com). The last title wasn't clearly a destination for that on Reddit and it's unfortunately not editable.

That's not what we're saying here at all.

We won't know what the game plan is for sure until after this first deployment, just to make sure everything is okay, but we're not limited to a wave per day. All we're saying here is the first wave you'll hear about will be on the smaller side to test the process - and we wanted to be transparent about that.