JagexHooli

One extra thing I forgot to mention on this as well -

If we can't restore any elements of an account as expected, or your account doesn't look as expected, we'll have that 1-1 aftercare we've promised as a backup in these situations too.

There's no restrictions on discussing any parts of the Beta. Given the amount of data points we're working with, some issues are to be expected at the Beta stage and work is still ongoing for many of these known issues.

No progress will be saved as the Beta accounts are copies of the Live savegames, not the Live save itself (and we also wanted to make sure Beta attendees didn't get advantages over other impacted players).

All Beta accounts will be re-locked once the Beta completes.

They are yes, though telemetry data is being used to make sure that's captured too!

Just wanted to hop in on this - please remember this is a Beta and there's still things we're working on.

These known issues are not necessarily going to ship in the final restoration, and we want to make sure our Beta testers are aware of anything we're already investigating.

The waves will be pretty frequent and grow in size, so that should change over the next few days.

The more you remember the better for sure, but you won't need to remember every aspect of your account.

If you're invited, we just ask you do your best to go through the account and spot anything that feels out of place (or that everything is as expected!).

There's no restrictions on discussing the Beta - anyone involved is participating in making sure our restoration work is the best it can be, so we didn't feel there was any need to stifle people sharing their experiences. Any issues or unexpected things that crop up all inform improvement too.

I'm sure you'll see some comments over the next few days as the Beta grows in size especially.

Update @ 11:00 Game Time, March 23

The Account Integrity Beta is now underway, and a select group of players are able to log in to a secure environment to help us assess the current restoration process.

Following on from the first wave of Account Integrity Beta invitations that we sent out yesterday, we're now sending out additional invitations as part of the second wave.

Please check your emails to see if you've been invited to take part. This is will be the second wave of invitations.

Additional waves will be sent out at a later date, so check back soon for more news!

They're open! Initial feedback has been coming in over the last hour and a bit.

We've got people joining our Discord Beta server so it's definitely getting to people.

The first wave will be relatively small, but each wave will be progressively bigger.

It's an event with earnable currency involved yeah.

Basically what we're saying is, if you join the event late in any way, we're going to make sure to include plenty of the earnable currency to kick off your return based on the number of days missed (if any).

We're still finishing the plans for the process, but yes - we're going to have a direct line to support for further assistance if anything on your account isn't restored as expected.

Great idea! We'll make that happen.

Wave 1 went out over the last couple of hours.

We've made huge progress with them. We had some hit the mark pretty much out of the box, some had areas for improvement. That was a really good thing for us though, as the ones that emerged with a few issues have informed a bunch of improvements to how we translate telemetry data into account data.

They proved to be a great 'canary in the coalmine' as Mod Warden says, and all of them are in a really good place today.

The Beta will really let us know if that work has paid off when you spread that to a lot more accounts. With the scale of data we're interpreting, this is a really good opportunity for us to identify anything else and make refinements - or to confirm we're in a good place.

The crashes are a top priority behind the restoration work - as technical resources free up even more from the restoration project, we'll be looking at doing more to address crashing as soon as we can. Thanks for bearing with us in the meantime.

Update @ 18:15 Game Time, March 22

Hello everyone,

We hope you've been well these past few days. Here's the latest on our efforts to get impacted players back in the game.

Account Integrity Beta

The Account Integrity Beta is on track and will begin tomorrow morning at 09:00 Game Time! We're going to be sending out access details to our first wave of testers shortly, with more test waves to be invited throughout the week. If you received an email on Friday, your account has been identified as a potential candidate to receive access - but it's not a guarantee. Keep an eye on that inbox.

Anyone invited will be asked to log in to a special Beta environment to examine their own account extensively and let us know how they feel about the quality of the restoration. We're hoping to see lots of positive feedback, but we do want to stress that we expect outliers - and anything we find, good or bad, will be used to ben...

One small update on this - the emails were are sending are service based emails, which means the Opt In status doesn't have an impact.

We know some of you are not receiving emails though and it's an ongoing conversation - but not being able to Opt In through your account shouldn't prevent this!

We'll have an update to share very shortly!