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JagexHooli

JagexHooli



22 Mar

🔊 PSA - Login Lockout

Comment

Originally posted by KetsWhats

I don't know what in my post is giving that much vibes to you that you have to call me out to chill. I think it's very on-point.

I'm trying to get information on a topic that caught my and others' eyes earlier. Hooli replied on friday that he doesn't know the answer yet, but they are looking on it. I think it's safe to assume that today is good day to ask if there's additional information.

EDIT: altho, my post now centered more around beta access emails, it's been on-going problem during this all this time. This is why players are reporting that they don't get update emails that are supposed to be sent to new players affected of lockout. This is much more bigger than just beta access.

It's something we're still looking at. We're unlikely to have an answer today simply because the full force of work is going on making sure the Beta lands tomorrow (which it will!) but it's something we can likely look into more tomorrow.

I'm tired of client crashes, and no one from Jagex seems to care about it

Comment

We do really care about this - the week the Login Lockout occurred, we were shipping hotfixes to address the crashes every couple of days.

The team are wrapped up in the Login Lockout restoration right now, but this is really high on our list of priorities. Technical resources are beginning to free up and we'll hopefully be able to get back to addressing these pretty soon.


20 Mar

🔊 PSA - Login Lockout

Comment

Originally posted by KetsWhats

Can you comment anything on the email settings? Yesterday people noticed that certain email settings on an account is preventing updates messages coming to players' emails. Could this be fixed for this case?

It can't be Jagex's benefit that certain beta testers won't even be notified that they got access to beta just because they have certain email settings.

It's on our radar to look at. The email situation, especially with settings you can't access, is an odd one.

Hopefully we'll have more answers on this in the next couple of days, I just don't have one right now I'm afraid.

As player whose main is not locked out, I am 100% okay with the Rex Matriarchs Release Delaying Indefinitely Until All Affected Accounts are Resolved

Comment

Originally posted by Rihtar

I believe that this is/was the prime time to fix bugs instead of halting the updates altogether and then releasing new content while people are still locked out.

But Jagex being Jagex, they rather had the entire team solving the issue and say "f**k you" to the (supposed) 99% of the players who can still access and play the game, just to keep the affected (again, supposed) 1% happy-ish.

We haven't decided we won't be doing that, if that helps.

We just made the call to change course Friday evening on major content updates, and we'll catch up early this week to decide what that balance is.

🔊 PSA - Login Lockout

Comment

Originally posted by RadDadio

Mod Hooli said if you got that email its a good sign that you'll be invited at some point during the beta. Not everyone got one! :)

It's a sign you are potentially going to be invited, though I should mention only a small portion of those who got one will likely get the chance.

We are just trying to make sure anyone who might be selected has an eye on their inbox in case they are invited.

🔊 PSA - Login Lockout

Comment

Originally posted by large_pepsi

I just hate how they pretend to work through the weekend, its just so disingenuous...

People are absolutely working through the weekend.


19 Mar

REX BOSS UPDATE MUST NOT RELEASE UNTIL ACCOUNTS ARE RESTORED

Comment

Originally posted by jeanjonsson

So basically a f**k You to the rest of the players no?.. no god wars dungeon 3, ed3 bug fix, graphic bug, no bosses.. nothing? very nice jagex i've seen why this place is such a piece of shit.. f**k everyone who wants new content. jamflex making a nice move

We haven't said we won't do any of that. We just hear the feedback on major content releases and have made the call to postpone Rex Matriarchs.

We'll have better answers next week once we've had a chance to discuss this further.

🔊 PSA - Login Lockout

Comment

Originally posted by Auzy1192

My understanding is its just a heads up of the beta instead of a direct invite. Using the words "may be invited" makes me think that's the case.

If you got that email, it essentially means there's a chance you'll be invited to the Beta as it progresses. Not everyone got this.

It's not a guarantee of an invite, but we want to make sure any candidates have an eye on their inbox next week.

REX BOSS UPDATE MUST NOT RELEASE UNTIL ACCOUNTS ARE RESTORED

Comment

Originally posted by Munoobinater

Will we still get the combat ninja patches?

We'll have those kinds of specifics next week. This is a late Friday night decision to postpone based on the feedback we've seen today, so we honestly don't have any answers just yet.

REX BOSS UPDATE MUST NOT RELEASE UNTIL ACCOUNTS ARE RESTORED

Comment

Hi all. Copying this post we just put in the main thread for this. Thank you very much for all the feedback.

Update @ 20:55 Game Time, March 19th

Sharing on behalf of Mod Warden:

Hey 'Scapers,

Thanks to all of you who joined us for our stream and have been responding throughout this evening following the news of our decision to return major game content beginning on Monday.

We hear you.  And that's why, as of tonight, we've pushed out our plans to bring back major content releases.

What we've seen tonight is a spirit among so many of you - impacted or not - that you want to stand shoulder to shoulder together with your fellow citizens and enjoy major content releases at the same time. I got this call wrong and thank you for letting us know how you feel.

However, reflecting on this situation, we also know it's important to the community that any decision to delay major game content releases does not co...

Read more

🔊 PSA - Login Lockout

Comment

Update @ 20:55 Game Time, March 19th

Sharing on behalf of Mod Warden:

Hey 'Scapers,

Thanks to all of you who joined us for our stream and have been responding throughout this evening following the news of our decision to return major game content beginning on Monday.

We hear you.  And that's why, as of tonight, we've pushed out our plans to bring back major content releases.

What we've seen tonight is a spirit among so many of you - impacted or not - that you want to stand shoulder to shoulder together with your fellow citizens and enjoy major content releases at the same time. I got this call wrong and thank you for letting us know how you feel.

However, reflecting on this situation, we also know it's important to the community that any decision to delay major game content releases does not come at the cost of any content plans for the year. This is a balance we'll be bearing in mind and we've seen some grea...

Read more

REX BOSS UPDATE MUST NOT RELEASE UNTIL ACCOUNTS ARE RESTORED

Comment

Hey everybody. Just wanted to check in and say we hear you on this and we're discussing your thoughts right now. We'll get back to you with more shortly.

🔊 PSA - Login Lockout

Comment

Originally posted by reGilth

I like how they admitted live on stream that they have no idea how their game works internally.

It's actually more we didn't know how applying telemetry - which is data logging what you are doing in the game across almost everything you do - would work translated into filling the data gaps we're facing.

Telemetry isn't designed to do this and it's all proprietary theory based work to make it functional account data - which is why we've faced some tough challenges along the way. That's more what Warden was talking about.

🔊 PSA - Login Lockout

Comment

Originally posted by Avalanch_Man

If any mods happen to read this, do plans to extend yak-track also include players who weren't impacted? My girlfriend and I like doing tasks together, but I'm locked out and she's not.

Yes it will.

🔊 PSA - Login Lockout

Comment

Originally posted by finka_me

Mod Hooli just said we should reach out here about recurring membership payments.

My next billing cycle ticked over on the 9th of March (before Jagex stated they would cover membership). Can a Jmod please get in contact to try and put this right as it looks like im not going to be able to play for the month of March I paid for.

Ign: Qweleb

my dms are open. Cheers

Thank you for this! We'll pass your RSN to Player Support.

🔊 PSA - Login Lockout

Comment

Originally posted by nv2013

Would like further clarification on what was said about compensation for ironmen. Does the issue of "integrity" mentioned mean that we are only getting cosmetic compensation?

Nothings been defined right now, this was just more to let you know we're thinking about Ironman players and what we can / can't do.

We'd love to hear any thoughts from Ironman players on what you would / wouldn't want to see that we can pass along for consideration.

🔊 PSA - Login Lockout

Comment

Originally posted by wronghaveorof

Hi /u/JagexHooli, thank you for the livestream. I just have a couple of questions:

1) As you stated that the Beta will start next Tuesday, will invited players be notified via e-mail? There remains the unfortunate issue that several affected players still aren't receiving e-mail updates. Is there any way to check if our e-mails are on a designated list? Alternatively, will we just simply know we were selected if we can just log-in or do invited players have to "opt in?"

2) Secondly, I understand that it's difficult to establish a timeline at the moment but will the information from Beta elucidate a timeline, possibly as early as Tuesday depending on player feedback that day?

  1. They will. We've been looking into those emails still - the team are really focused on a lot of stuff right now but it is on their radar. We'll mention this.
  2. We mentioned this in the post, but we're not expecting to be in a place to return accounts next week to be honest with you. The Beta runs until Friday, at which point we'll have a better picture of where we're at. This is the last hurdle though before returning accounts.

🔊 PSA - Login Lockout

Comment

Originally posted by Jewelers_Loupe

After the stream, it seems that they are preparing for accounts not back in game also until Easter. Which what they are doing does seem like a ton of work.

My questions after stream for you Mod Hooli:

What will happen to mobile founder rewards unable to claim?

What will be in the big package? Someone mentioned if it will the cosmetic be a tradable rare?

I'll ask about the Mobile Founders rewards and get back to you - it's not something I have to hand unfortunately!

We aren't ready to detail any specifics of what's in the package right now unfortunately as it will be based on the account return date and stuff like that. We've been taking a lot of inspiration from community suggestions though.

🔊 PSA - Login Lockout

Comment

Originally posted by nv2013

They basically said that irons shouldn't expect anything because of "integrity" which is a complete joke. Truly do not understand how they expect a group of players that lost an entire month of progress to be content with only cosmetics. At bare minimum they should implement some way for us to stack and do all the dailies we missed out on.

That's very much not the case, we're just saying we have to consider the differences in account types in what we do and make sure everyone is taken into account in some way.

We haven't defined what we're doing for sure yet, so if you have any feedback on what you'd like to see on your Ironman, please do let us know and we can pass it on for consideration in the planning.

🔊 PSA - Login Lockout

Comment

Originally posted by ORD4

u/JagexHooli Hi, I tried asking on the livestream but it got buried in the rapid chat. I don’t actually play RS3 anymore so my character is still stagnant from when I was a kid, I only play OSRS and it had been a while since I’d logged in. Would this make restoration easier and is the issue only to do with RS3 or is my OSRS character at risk too?

Thanks

The issue is only to do with RS3. Sorry to hear you've been in this spot.

Can you drop your RSN to pass along? No promises we can do anything as the account protection is important, but we'd be happy to look into it at least.