JagexHooli

There's no restrictions on discussing the Beta - anyone involved is participating in making sure our restoration work is the best it can be, so we didn't feel there was any need to stifle people sharing their experiences. Any issues or unexpected things that crop up all inform improvement too.

I'm sure you'll see some comments over the next few days as the Beta grows in size especially.

Update @ 11:00 Game Time, March 23

The Account Integrity Beta is now underway, and a select group of players are able to log in to a secure environment to help us assess the current restoration process.

Following on from the first wave of Account Integrity Beta invitations that we sent out yesterday, we're now sending out additional invitations as part of the second wave.

Please check your emails to see if you've been invited to take part. This is will be the second wave of invitations.

Additional waves will be sent out at a later date, so check back soon for more news!

They're open! Initial feedback has been coming in over the last hour and a bit.

We've got people joining our Discord Beta server so it's definitely getting to people.

The first wave will be relatively small, but each wave will be progressively bigger.

It's an event with earnable currency involved yeah.

Basically what we're saying is, if you join the event late in any way, we're going to make sure to include plenty of the earnable currency to kick off your return based on the number of days missed (if any).

We're still finishing the plans for the process, but yes - we're going to have a direct line to support for further assistance if anything on your account isn't restored as expected.

Great idea! We'll make that happen.

Wave 1 went out over the last couple of hours.

We've made huge progress with them. We had some hit the mark pretty much out of the box, some had areas for improvement. That was a really good thing for us though, as the ones that emerged with a few issues have informed a bunch of improvements to how we translate telemetry data into account data.

They proved to be a great 'canary in the coalmine' as Mod Warden says, and all of them are in a really good place today.

The Beta will really let us know if that work has paid off when you spread that to a lot more accounts. With the scale of data we're interpreting, this is a really good opportunity for us to identify anything else and make refinements - or to confirm we're in a good place.

The crashes are a top priority behind the restoration work - as technical resources free up even more from the restoration project, we'll be looking at doing more to address crashing as soon as we can. Thanks for bearing with us in the meantime.

Update @ 18:15 Game Time, March 22

Hello everyone,

We hope you've been well these past few days. Here's the latest on our efforts to get impacted players back in the game.

Account Integrity Beta

The Account Integrity Beta is on track and will begin tomorrow morning at 09:00 Game Time! We're going to be sending out access details to our first wave of testers shortly, with more test waves to be invited throughout the week. If you received an email on Friday, your account has been identified as a potential candidate to receive access - but it's not a guarantee. Keep an eye on that inbox.

Anyone invited will be asked to log in to a special Beta environment to examine their own account extensively and let us know how they feel about the quality of the restoration. We're hoping to see lots of positive feedback, but we do want to stress that we expect outliers - and anything we find, good or bad, will be used to ben...

One small update on this - the emails were are sending are service based emails, which means the Opt In status doesn't have an impact.

We know some of you are not receiving emails though and it's an ongoing conversation - but not being able to Opt In through your account shouldn't prevent this!

We'll have an update to share very shortly!

It's something we're still looking at. We're unlikely to have an answer today simply because the full force of work is going on making sure the Beta lands tomorrow (which it will!) but it's something we can likely look into more tomorrow.

We do really care about this - the week the Login Lockout occurred, we were shipping hotfixes to address the crashes every couple of days.

The team are wrapped up in the Login Lockout restoration right now, but this is really high on our list of priorities. Technical resources are beginning to free up and we'll hopefully be able to get back to addressing these pretty soon.

It's on our radar to look at. The email situation, especially with settings you can't access, is an odd one.

Hopefully we'll have more answers on this in the next couple of days, I just don't have one right now I'm afraid.

We haven't decided we won't be doing that, if that helps.

We just made the call to change course Friday evening on major content updates, and we'll catch up early this week to decide what that balance is.

It's a sign you are potentially going to be invited, though I should mention only a small portion of those who got one will likely get the chance.

We are just trying to make sure anyone who might be selected has an eye on their inbox in case they are invited.

People are absolutely working through the weekend.

We haven't said we won't do any of that. We just hear the feedback on major content releases and have made the call to postpone Rex Matriarchs.

We'll have better answers next week once we've had a chance to discuss this further.