devtrackers.gg
The team are aware and looking into this.
The team are aware and looking into this.
Thanks for the report - passing this to the team to look at now.
Hopefully in the near future? Whatever response you guys are formulating over there can you please ensure it includes the reason why it has taken so long for you to respond?
We will for sure. I know it's frustrating to be given vague-ness, and we definitely want to get into it - but there's a lot to figure out to make sure we come out and say something meaningful on it.
Ahh perfect thank you. While i get not every change would need to be on the patch notes (backend stuff we wont see etc). It would be nice to see a list of every change made (even if its follow "this" link for every change). We might not understand them all, but i think it would def help restore a little trust.
It's in there now. Thanks for calling it out, it should have been in there.
My game is unplayable now because I tried to change a couple settings. Click to change scale settings and shadows turn on or off, tried to map it out but didn't work as some settings aren't binary.
Very sorry to hear this has happened - we're working on getting a cold fix out to resolve it as soon as we possibly can. As soon as we have a release time, we'll post back.
Same here, just need to wait for fix is it?
The team are looking at it right now.
Curious as to why this wasnt mentioned on the patch notes, seems like its a pretty big deal and people would want to know about it? Keeping people in the dark for hidden patches like this is why we are saying theres a lack of communication.
Agreed - it wasn't intentional and I'm not sure why it was missed on the Patch Notes. We're looking into it.
So to be clear is it safe to leave the lobby open yet or will it still cause our computers to melt?
It should be, yes.
What about the elite dungeons bug that has been ingame for several months? i hope there are perma bans coming and not temp ones.
We will 100% be talking about that, hopefully in the near future.
It did and happened to me today and the beginning of last yak track.
Thanks for the info - we've flagged this to the team immediately.
EDIT: Question from the team - what GPU did you experience this on?
completely ignoring the ed3 bug
nice
As much as giving a vague response on this is far from the conversation we know you want right now, we will talk about this.
We've also got some more updates here on what happened with the Client UI changes last week and what to expect in the weeks ahead. https://www.reddit.com/r/runescape/comments/lv9vbw/client_loginlobby_ui_changes_crashes/
Hi there everyone,
We have a number of active Client issues that we're working on, and alongside our Game Update today, we wanted to provide you a detailed update on where we are on these issues.
We are aware of a handful of issues impacting client stability and we're working hard to address them as soon as possible.
For those of you experiencing the black screen / loading screen issues, today's Game Update includes a potential fix - please do let us know if this has been resolved for you now.
Secondly, over the coming week, the team are continuing to work on releasing further hotfixes to address client stability as they are ready. If you've been impacted by these crashes, thank you for your patience - we'll provide more information as soon as we can.
Last Monday, we deployed a client update for Mobile introducing a raft of UI improvements and test features focused on ...
Read more External link →Following up from Raven's post - a hotfix just went out to resolve this!
I'm still missing 1 lifeboat on my 4th ship?
Can you reach out to Player Support via this link? They should be able to help get your lifeboat back! https://jgx.game/LostItems
Hey everyone!
If you haven't heard the news, today is the day that our Old School friends expand their horizons and arrive on Steam!
When we think back to our launch, one thing strikes us above all - how you turned out for RuneScape. The welcome parties, the help you gave new players and the show of support from reviews to tweets - it was all there, in force, and ridiculously awesome.
As our friends from the same RuneScape universe we know and love begin their journey on Steam, we'd love for you to join us in also supporting their growth on a brand new platform. Whether you drop them a wishlist, add a review from your past/current experiences or simply share a social post to get the word out, we know you'll turn out in style.
You can find their Steam Store page ...
Read more External link →How about also fixing the STEAM login screen issues:
The "gear icon" / "options" does not work, it doesn't do anything, can't be able to change any settings from login screen not even mute the audio. Esc does nothing either.
If you log out after being ngame or lobby its impossible to log back in because the whole box is entirely blank. You have to close and reopen the game to log back in.
Those have been reported too - the team are working on it so we can resolve it asap.
/u/JagexHooli can we please get updates on this? This is a major issue, considering how many players sit in the lobby for extended amounts of time.
It's 100% being worked on. Checking in with the team at the moment on what our timeline looks like.
So how exactly does one contract player support? this is a genuine question.
Depending on the support issue, if the support center can't resolve it, you'll usually be given the option to contact support.
For the Lifeboats, the relevant link is here if you didn't get them from the rollout: https://jgx.game/LostItems
Just wanted to say quickly that bank and inventory item size being reduced on iOS mobile makes it almost impossible to use. Also it seems like chat is smaller too. Cant read a single word and I can see pretty well in general. Just my observations, mobile title screen/ lobby screen looks pretty nice though. Just passing this along since I didn’t see mention of it here. Thanks
Can you update your app through TestFlight? We've found this is happening for those on the older client version.