JagexHooli

We've also got some more updates here on what happened with the Client UI changes last week and what to expect in the weeks ahead. https://www.reddit.com/r/runescape/comments/lv9vbw/client_loginlobby_ui_changes_crashes/

Hi there everyone,

We have a number of active Client issues that we're working on, and alongside our Game Update today, we wanted to provide you a detailed update on where we are on these issues.

Client Crashes / Black Screen

We are aware of a handful of issues impacting client stability and we're working hard to address them as soon as possible.

For those of you experiencing the black screen / loading screen issues, today's Game Update includes a potential fix - please do let us know if this has been resolved for you now.

Secondly, over the coming week, the team are continuing to work on releasing further hotfixes to address client stability as they are ready. If you've been impacted by these crashes, thank you for your patience - we'll provide more information as soon as we can.

Lobby / Login UI Changes

Last Monday, we deployed a client update for Mobile introducing a raft of UI improvements and test features focused on ...

Following up from Raven's post - a hotfix just went out to resolve this!

Can you reach out to Player Support via this link? They should be able to help get your lifeboat back! https://jgx.game/LostItems

Hey everyone!

If you haven't heard the news, today is the day that our Old School friends expand their horizons and arrive on Steam!

When we think back to our launch, one thing strikes us above all - how you turned out for RuneScape. The welcome parties, the help you gave new players and the show of support from reviews to tweets - it was all there, in force, and ridiculously awesome.

As our friends from the same RuneScape universe we know and love begin their journey on Steam, we'd love for you to join us in also supporting their growth on a brand new platform. Whether you drop them a wishlist, add a review from your past/current experiences or simply share a social post to get the word out, we know you'll turn out in style.

You can find their Steam Store page ...

Those have been reported too - the team are working on it so we can resolve it asap.

It's 100% being worked on. Checking in with the team at the moment on what our timeline looks like.

Depending on the support issue, if the support center can't resolve it, you'll usually be given the option to contact support.

For the Lifeboats, the relevant link is here if you didn't get them from the rollout: https://jgx.game/LostItems

Can you update your app through TestFlight? We've found this is happening for those on the older client version.

UPDATE: As of 12:10 GAME TIME, the rollout is now complete. If you believe you are still owed lifeboats, please contact Player Support as they will be able to help you further.

It was fixed in the sense that a fix was implemented and verified as working, but something happened that caused it to break in the Friday build that wasn't appearing in testing. The team are working on it.

Update: The rollout is still continuing. We'll let you know when it's complete and safe to resume dangerous activities.

The rollout is taking a little while. Checking in with the team on an ETA now - we'll post when we have confirmation they've all been deployed.

If it hasn't got to you through the deployment, we'll let you know what to do next to make sure you get your owed lifeboats.

We haven't had confirmation the rollout has completed just yet - we'll post when all lifeboats have been awarded. If you still don't have it then, we'll provide next steps to make sure you get them back.

Hi all. Lifeboats will be added to your accounts today if you were impacted by this bug. Details here: https://www.reddit.com/r/runescape/comments/lqehom/dangerous_activities_alert_lifeboat_restore/

UPDATE: 12:10 GAME TIME
This rollout is now complete. If you believe you are still owed lifeboats, please contact Player Support for further assistance.

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Hi all -

We will be rolling out missing lifeboats to players impacted by last week's voyage bug at 10am Game Time.

If you lost lifeboats to this bug, you will be disconnected briefly to allow the lifeboats to be added to your account. Please avoid dangerous activities until this is complete - we'll post here when it's safe to resume. Thanks!

Only for now - the features will be returning soon once they've also received the updated UI treatment. Thanks for the feedback on the new look!

We're looking at what we can do here - we've confirmed we can't return lost crew (really sorry about that) but we are working on some sort of make good. We should have details on that once we confirm the lifeboat rollout timings.

I don't think CM has the jumbled abilities issue logged (the team likely do) so feel free to drop more information here - we're more than happy to pass it on just in case. Thanks for helping us out!

We're working on a hit list of the most mentioned Mobile bugs or issues to pass to the team this week to catch up with where they are - this is on that list so hopefully we'll have more news soon.