JagexHooli

JagexHooli



23 Feb

Comment

Originally posted by IronMemeRS

Thank you

edit: anyone else's missing still? is it not 10:00 sharp but a rolling restoration?

The rollout is taking a little while. Checking in with the team on an ETA now - we'll post when we have confirmation they've all been deployed.

If it hasn't got to you through the deployment, we'll let you know what to do next to make sure you get your owed lifeboats.

Comment

Originally posted by BottledFire

Uh... it's past 10am game time, and my lifeboats aren't back u/JagexHooli

We haven't had confirmation the rollout has completed just yet - we'll post when all lifeboats have been awarded. If you still don't have it then, we'll provide next steps to make sure you get them back.

Post

UPDATE: 12:10 GAME TIME
This rollout is now complete. If you believe you are still owed lifeboats, please contact Player Support for further assistance.

----

Hi all -

We will be rolling out missing lifeboats to players impacted by last week's voyage bug at 10am Game Time.

If you lost lifeboats to this bug, you will be disconnected briefly to allow the lifeboats to be added to your account. Please avoid dangerous activities until this is complete - we'll post here when it's safe to resume. Thanks!

External link →

22 Feb

Comment

Originally posted by jjc-92

The new mobile login screen looks great, but (unless I'm missing something) I can't see clan chat/friends list in lobby any more. Is this intentional?

Only for now - the features will be returning soon once they've also received the updated UI treatment. Thanks for the feedback on the new look!

Comment

Originally posted by laboufe

And what about people who literally lost level 10 crew because of this screw up?

We're looking at what we can do here - we've confirmed we can't return lost crew (really sorry about that) but we are working on some sort of make good. We should have details on that once we confirm the lifeboat rollout timings.

Comment

Originally posted by Yellowchese

Fantastic, is the issue with abilities being jumbled up on it? Or just the quantities issue?

As I can elaborate on the jumbled abilities if you want?

I don't think CM has the jumbled abilities issue logged (the team likely do) so feel free to drop more information here - we're more than happy to pass it on just in case. Thanks for helping us out!

Comment

Originally posted by Yellowchese

Still no "quantities" for items on mobile version for Samsung S20s and S21s since 15th January.

Still a jumble of abilities when swapping between mobile and PC

We're working on a hit list of the most mentioned Mobile bugs or issues to pass to the team this week to catch up with where they are - this is on that list so hopefully we'll have more news soon.

Comment

Originally posted by Wolram3712

If our ship lost the lifeboat and we put another one on it, do we just not get the one we lost? I would have placed it on another ship had I known this was getting fixed.

I've seen a few people ask this - we'll ask the team and find out.

Comment

Originally posted by Zeck683

can we send ships now yet though

Yes - the hotfix went out on Wednesday.

Comment

A fix did go in that was tested earlier last week, but it appears something was broken in the build process late in the week that didn't get caught.

The team are aware and looking into our options to resolve it - thanks for bearing with us on this one. We will get this sorted.

Comment

Originally posted by JagexHooli

We're working on this, thanks for the ping. As a workaround for now, you can use the Kharid-Et entrance options to get there.

There's now a temporary portal next to the War Table while we work on a long term fix.

Comment

Originally posted by Matrix17

The fact that lifeboats weren't returned today is pretty shitty. Like come on, you f**k it all up then say you cant return the crew people lost but will give the lifeboats back but it's taking you forever so I'm now going to have to go out and buy new ones because I'm missing out on a week or two of ports. I cant afford to miss more bones on my ironman cause I use so many

So this literally was a "well, that sucks but f**k you situation"

It's a reality of the timeline for the fix on that one - we'll likely deploy them this week, so you won't be waiting too much longer. Thanks for bearing with it.

As soon as we have a firm date, we'll let you know.

Comment

Thanks for the reports on this - we've logged it and the team are looking into it.

Comment

Originally posted by Surfjamaica

I'm getting really high CPU utilisation when in the lobby

We're looking into this also.

Comment

Originally posted by hopbel

There's no exit button anymore either. Can't exit the game if you play fullscreen. Gotta press alt-f4

Just a heads up on this - we've got this logged from this morning's reports and the team are working on it.

Comment

Originally posted by w0tm18

Can’t enter Praetorium War table since the update, keeps saying “You can’t reach that”

We're working on this, thanks for the ping. As a workaround for now, you can use the Kharid-Et entrance options to get there.

Comment

This will be returning in the future, it just wasn't ready to also be included in the updated lobby UI for this release.

Totally get it's frustrating for you, but just as a reminder, the experience on Mobile is completely subject to change at the moment. Part of getting us launched this year is introducing critical updates - and some of those may mean the experience is sub optimal or modified at times. It's why we're still in Beta.

By playing on Mobile in Beta, it does mean being braced for things like this - but you are massively helping us deliver on this launch this year by playing and we do really appreciate you bearing through any bumps along the way.

Comment

We've passed this report to the team to take a look at, thanks for alerting us. We'll respond if we're informed of any workaround in the meantime.

Comment

Originally posted by fanblade08

seems fixed now.

This has now been fixed.