Kafka

I’m not stressed (surprisingly), this is how I always talk =/

I read everything you said I just want to mention so everyone knows, your Ring of Wonder should have been suspended and restarted when you were unbanned - if you’re missing days ping me your invite code so I can make sure that worked as intended and so we can correct it for everyone with one if not. Thanks!

Also if you earn 18M gold in that period that is not equal to 60K Gems.
Because you wouldn’t have spent those Gems on all that Gold, Gold has different uses to Gems.
You wouldn’t have earned 60K Gems.
You can buy Gold with Gems but in terms of compensation they’re not equally exchangable the way you suggested.

compensating 60K gems to all the banned players or even to one player for this would probably stuff up the leaderboards for 6 months and every now and then for years we’d still have random leaderboard unfairness when anyone with the 60K gems dropped them randomly on an event. You wouldn’t have been able to do that if you’d not been banned.

...

I have no motivating factors to want to short you, I’m not happy this happened, no one is.
I don’t care if you get given 10,000 Gems and a month long Vault event as long as I have a full time job still at the end of it employment is my motivation to assist you folks (I mean apart from the fact I care too).

It sometimes is a negotiation - because injecting Gems into the economy can mess up the game health. I know I know what you’re going to say- so does incorrectly autobanning players - but both can be true at the same time.

I’ve told the team and checked a couple of accounts about the amount of free gems per day you folks were talking about.

I do care, so do the team - I willll get back to you all about the feedback you’ve given but because of time differences and such it won’t be until next wee...

I don’t have an ETA yet sorry. Will let you know once I know more.

I’m passing the feedback about the compensation on.

Update:

We’ve found 3 players who were missed in the original bug so we’re fixing them up now.

@ToeKnee0 the bans aren’t instant, we’ve found you were detected 7 minutes after we ran the code to unban all the affected players.

The devs are going through now and extending the timeframe to make sure anyone who was detected due to the bug is unbanned or doesn’t get banned if their ban hasn’t already been actioned.

We’ll return all your Trophies, Campaign and event progress as soon as we can.

I’m looking into this now.

They don’t interfere with gameplay or the game data.
Kudos to anyone running external tools to optimise their guild performance that DON’T touch the game. I also use calculators and spreadsheets and external communication tools like discord to play some of my games - if it doesn’t touch the game it’s all fine.

The issue is with any tools that modify the actual game itself to gain an advantage.

A side effect of having an autoplay feature is that players who are just wanting to save some time/effort but still achieve things in game can now use the game as designed to do that in a balanced way that won’t negatively impact other players or put them at an unfair advantage. It’s not the reason we i...

I’m still waiting to hear about it.

@Hayabusa I’ve spent over an hour this afternoon going over your guild with a fine toothed comb and can’t see a discrepency in your Trophies, certainly not 50K or any reason why that number specifically would be missing (no one in your Guild had 50K trophies taken, it was either much less than that or much more and none add up to 50K together either)

I have a ticket open with your guild leader so I’ll go see if they have any further information and share what I found with them.

I was hoping it would be today but I think it’s gotten late for that now so I will talk to the team about whether we can get it out before the weekend at least.

If there’s any issues with rolling it out tomorrow before the weekend I’ll post to let you know.

First up, there will be global compensation as well, sorry I didn’t mention that earlier. The players who were banned will get additional compensation though.

Fair comments about Ban Appeal tickets, we’ll have to treat Ban Appeals just like any other ticket.

It will increase waiting times for other ticket types during busy periods but it’s fair to say it’s better to improve the wait times for Ban appeals with autobans happening.

Regarding autobans happening based on metrics and thresholds, that’s what I’m doing currently manually anyway. The thresholds are intended to be as such that they can only be achieved through editing game data. There are cases we haven’t given the autoban detection for which more context is required, in those cases manual bans are still done after we look at more of the big picture with the account.

Prior to this bug I’d say there’s been less than 10 incorrect cheating bans placed in the 5 years I’ve worked here that I’m aware of...

They should have been already!

I’ve just checked and I have a ticket or 2 from your Guild about missing Trophies so I will have a look tomorrow to make sure they’re corrected for your Guild.

Also I will check if the other Guilds got their Trophies back correctly as well.

Thx I almost died when I saw this pop up. Back to regular scheduled living.

Hey everyone,

Thanks for your patience over the holidays.

Straight into it with the details:

Over the weekend of Christmas, incorrect bans were placed on roughly 0.37% of the active user base.

The development team noticed the issue at just after midnight on Christmas morning and we had 3 team members dropping in as they could to assist with solving the problem from that time right up until almost 11 pm the same day.

By the end of the 26th the issue was solved and all the affected players were unbanned.

When bans are placed, the game automatically removes all the banned player’s event progress and half their guild trophies to ensure they don’t keep their leaderboard positions or rewards they may have earned by cheating.

Obviously, in this case it added another layer of complexity to the issue, but by the end of the 28th everyone’s Trophies, event and Campaign progress were restored.

So that’s what happened, WHY did it happen ...

Just popping in to let you all know I’ve given you as much information as I have here, in the known issue article and in my support replies for now.

We will post another update sometime next week.

This has now also been rolled out for Playstation.

I’ve locked this thread as it started as a way to call out and harrass another community member and there’s other posts here where you’re insulting each other.

I understand you’re all mad with the situation but we absoilutely will not allow bullying, harrassment and insults in this community.

Thank you to the community members who flagged the posts to help keep the community safer until a mod could follow up.