Kafka

Hi folks, I’ve updated this article here with the work that we did today regarding these issues:

Right now I’m just catching up on all the information and making sure all the players who wrote to us have a response, then I will coordinate with the team about what is possible for compensation.

I’ve published a known issues article, if you follow it you’ll be notified when we update it with compensation information:

Yeah it’s definitely going to be complicated to compensate.
I will see what is possible and suggest the Vault event in addition to whatever we end up doing.

Updated again with a bit more info regarding part of the fix

^ Just updated my post.

Hi everyone,

Unfortunately, there was a bug causing players to be banned.

We had a couple of developers, Nimhain (Producer, Head of CX) and Sirrian (Creative Director) working on the issue and resolving this for as many players as possible on Christmas day and Boxing Day.

This bug was fixed on Boxing Day (26th Dec), and all affected players should now be unbanned.
One part of the fix involved turning off Kris Kringle’s Treasure Map awarding ability temporarily so you will notice that.

We know that event scores were affected by this issue as well.

We will be working out compensation as soon as we can.
I’ve published a known issues article, if you follow it you’ll be notified when we update it with compensation information:

This is fixed now, you may need to exit and re-open the game to see the Weapons in your collection in the Troop menu but they’re there now.

Sorry again everyone.

We’re working on it now sorry folks!

I’ve made a known issues article on our help center here:

Heyas, Red Charlotte being a single Troop Type, Rogue, is intended.
We’ve been trying to keep Siegebreakers to a single type as you were all discussing.

Is anyone having the issue on a higher end device like a Samsung Galaxy 20 or above?
Seems like it’s one of our lower quality graphic sets on Android with the issue so far.

We’re trying to push out a fix for it - I’ll let you know when that’s done so you can confirm if it’s fixed for you all. (This may not be today - but we’re aiming for the next 72 hours)

Thanks for the video @Stratelier
I’ve reported this to the team and confirmed with them that lethal damage should penetrate barriers.

I will ensure the help center mentions this as well in our status effect and immunity traits article and I’ll put in a request for the in game help text for barrier to have this info too.

I understand what you’re saying - I think we all agree on the core point you’re making- but please be careful not to be offensive in your wording.

Obviously if anyone is stressed about their game during what’s important family time for them I think we can all mostly agree that’s for them to work out what their priorities are and I think we’d all agree their family would be the priority, if their guild values didn’t align on that I would probably hint at it possibly not being a good guild match for them.

Some Guilds don’t deviate from their regular schedule for Christmas because their members don’t celebrate it, they don’t have commitments on the day or they have their game time still slotted in for the day and that’s totally cool as well - to each their own!

It was just a chill request which made sense to us too so we were happy to oblige. We didn’t feel pressured or obligated to do it, it just made sense and we had the time to pivot.

If we weren’t able t...

Nope, they’re intended to be related! I’ve reported this one to the team, nice catch and thank you for letting us know!

Was Heronath on a Team with a summoner (other than Spiritdancer?) when she got given MVP for this reason?

Sorry that happened @CaptainBuckles this should be more or less a visual issue (other than the crashing obviously!), the rewards are given on the server before the graphics appear so you shouldn’t be missing anything. I’m happy to check your logs and let you know what you got from it if you send me your invite code.

Which device model are you playing on?
Is this the first time this has happened or has it happened more than once when opening an Orb of Chaos?

I would try these troubleshooting steps to see if it helps the game run smoother:

Thanks for the info!

If you see it happen again let me know of course, I think right now we’ll consider it a potential misclick or an extreme edge case - if we get more reports we’ll make note!

Hi everyone, if you’re experiencing this issue please let me know which device model you’re playing on.

While we are 99% sure it’s an issue with the game code - we do have art files specifically for different quality levels by default for different devices as well as it being possible that the issue is only affecting 1 or a couple of platforms (ie. so far all reports with details included have been Android) - none have been from Xbox or Playstation.

Knowing exactly which devices it’s affecting will help us solve it faster.

So even if you don’t think it’s a hardware issue we still always really need the details.

Quick update:

We will be changing Ograk Shaman’s Trait from Ogre’s Fury to Warded.

This is because if the Troop with Ogre’s Fury uses the same colour as the Gem that needs to be matched it causes the Trait to trigger with all Gem matches not just the intended one.

Which device are you on?

It looks like you confirmed the action in the pop up window in the logs.

I will keep an eye out for any further reports of this, but I haven’t been able to reproduce the issue and seems like you haven’t either so you may have misclicked? (It happens to the best of us).