Mayra

We are super happy to have you @FCStorm!

Welcome to our Lands

Greetings @WitchQueenShadow,

Can you share more information regarding the issue? Is the console on a wired or wireless connection?
Have you tried to connect to any other online game?
In the meantime, you can also try to perform the test provided by the platform holder:
https://manuals.playstation.net/document/en/ps4/settings/nw_test.html

Thanks in advance.

Thank you for the additional information!

We already forwarded everything to our team, they are working on it as we speak.

And thanks to everyone for your patience and understanding.

Greetings,

We are still trying to understand why the launcher doesn’t stick on our end and trying to reproduce it with consistency. Another suggestion from the team was trying to check your anti-virus for anything blocking the access. We’ll keep working as fast as possible to solve this situation.

Please let us know if you tried disabling the AV and which software are you using.
Thanks in advance.

Greetings,

We made a change to the following text to make it clearer:

Hello everyone,

Our team was able to reproduce the issue on our end and it’s now working on solving it. We’ll share more news once we have it.

Thanks for your patience.

Greetings Exiles,

We’ve just released this patch to address some of the issues found in the previous version of the update. Please feel free to share any further feedback with us.

As always, thank you for your continued support.

Currently Known Issues

• Avatars were temporarily disabled for PvE and PvE-C servers due to an exploitable issue, we’ll revert this change as soon as we release a fix for it.

...

Hello everyone,

Unfortunately, we still don’t have an ETA. Our team is working on it every day trying to figure out what happened in those particular servers. As we didn’t have the same issue on Xbox or PC PvE-C servers.
We’ll keep you posted.

Thanks for your patience and understanding.

Greetings everyone,

It has now been confirmed that the decay timers are deactivated on all Playstation PvE-C servers. As we continue to work on the connectivity issue. We’ll update you all again once we have some news on that front as well.

Thank you all for your patience and support.

Greetings,

We still don’t have an ETA on the decay timer. We will continue to investigate and update this thread once we have news.

Apologies for the wait and thanks for your patience.

Thank you all for the additional information.

We will forward everything to our team.

Please let us know if you find any other issue with the update.

Greetings everyone,

We understand the frustration around this issue and we are working on solving it as fast as we can. We are working closely with G-Portal to pinpoint exactly what’s happening with those PvE-C servers as it seems to be only related to the Playstation platform.

We will update you as soon as we have news on the matter.

Greetings,

We regret that you are experiencing issues with login into our servers.

We have passed this information for our team to investigate.

Greetings,

The long waited update day is here! You can check the patch notes on this link:

Thank you all for the additional information.

We’ll forward everything to our team and hope they can get a better idea of why this is happening with this new data.

Greetings,

Our team reported that this issue has been investigated with 2 different Russian keyboard layouts. We were able to type with Russian alphabet in all available text fields.

In order to further investigate, can you provide some specific keyboard model, keyboard settings, and windows version?

Please feel free to reach out to us in private as well. We’ll keep investigating.

Apologies for the frustration.

Hello,

Our team confirmed that they addressed the tickets sent regarding this server. Some actions might be delayed but the tickets were reviewed.

Also in the future, we ask you to submit a ticket via https://funcom.zendesk.com/hc/en-us

Thank you all for bringing those matters to our attention and apologies for the wait.

Hey,

We appreciate your feedback, every one counts and helps our team to pinpoint the other issues that are causing the crashes. We still have a lot to improve and we’ll keep on working hard on those fixes!

Regarding server 2509, it had an issue on its daily restart. However, after we poked G-Portal they helped us normalize the situation.

Thank you all for being here and for your ongoing support!

Hey @anderson, thanks for your suggestion we’ll forward it to our team to evaluate it.

Hello @NotHappy, thank you for your feedback. Our team is aware that much still needs to be done to improve the situation. We’re still working on it and every feedback counts on helping us pinpoint where is the issue causing the crashes. We really appreciate your support

Thanks for the information.

As @Testerle said, pictures would be of great help if you can send them to us.