Mayra

Mayra



14 Aug

Comment
    Mayra on Forums - Thread - Direct

Greetings,

Please submit your bug report on the correct section of the forum and with the provided template so we can assist you.

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11 Aug

Comment
    Mayra on Forums - Thread - Direct

Greetings,

Thank you for reaching out to us. Here are some ideas of what could impact or provide that error message. Please try the following:

  • Update Windows (no need to change to Win11 though, just update the current version you have)
  • Update Graphics Driver
  • Change to Default Graphics Card
  • Verify files in Steam
  • Disable NVIDIA Geforce/ AMD Radeon Experience Battery boost
  • Disabling Antivirus/Firewall Software
  • Turn off Overclocking and SLI Technology
  • Reduce PC’s energy consumption

Make sure to reach out if the issue still persists.
We hope this helps!

Comment
    Mayra on Forums - Thread - Direct

Greetings Exiles,

Thank you for reaching out. Please check your internet connection and restart your game.

We appreciate if you can let us know if the issue still persists after trying the suggested steps.


10 Aug

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for the additional information. We were able to locate your base and we will investigate the issue.

We appreciate your patience while we review this matter.

Comment
    Mayra on Forums - Thread - Direct

Greetings,

Thank you for the additional details. By any chance, when the game freezes when trying to disconnect: have you tried to leave the console there for a long time before forcing the shutdown?

If so, how much did you leave it there and does it eventually finishes, or does it crash even after the long wait?

We hope to hear back from you.


09 Aug

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for your report. Can you please share the location of the platform where you’re placing the temple? If possible, please share the coordinates to the exact point where the temple disappears from.

Feel free to reach out in private via direct message if you prefer.

Thank you in advance.

Comment
    Mayra on Forums - Thread - Direct

Greetings Exiles,

For issues with accounts or official servers please follow the stated in the Official servers guidelines to submit a ticket:

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Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Please follow the stated on the Official servers guidelines to submit a ticket. Make sure to select “Official server performance” as the issue type.:

https://funcom.zendesk.com/hc/en-us/requests/new

You can read the full version of the Guideli...

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08 Aug

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Would it be possible to connect your console with a cable to ensure no hiccups on the internet are causing the issue?

We await your reply.


07 Aug

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for reaching out to us. Can you share more details of the situation?

Is your console on a wired or wireless connection?

Can you share with us how old the current save you’re playing is, and can you give us an estimate on how much you’ve built so far?

When you finish your play session, do you usually leave the game on stand-by or do you completely exit it?

We await your reply.

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for your report. Have you tried rolling back to a previous backup?

Also, could you share the log files of the crash with us? You can find them by following:

Steam\steamapps\common\Conan Exiles\ConanSandbox\Saved\Logs

Thank you in advance.

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for reaching out to us. Does your friend see any error messages when crashing?

Also, is your console on a wireless or wired connection?

Additionally, please try to stand close to their character’s body before they log in and ask them to give it another try.

We await your reply.

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for your report. Please check Playstation’s support page for more information:

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Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Please follow the stated on the Official servers guidelines to submit a ticket. Make sure to select “Official server performance” as the issue type.:

https://funcom.zendesk.com/hc/en-us/requests/new

You can read the full version of the Guideli...

Read more

04 Aug

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for your report. Could you please specify which trophy are you not receiving?

If possible, please share a screenshot or short video to better display the issue you’re facing.

We appreciate your support.

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for your report. Could you share with us a screenshot or the in-game map while pointing to that location?

We appreciate your assistance in this matter.

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for reaching out to us. Can you tell us if you perceived this issue online or on a single-player game?

Also, could you provide more examples of the missing emotes?

Thank you in advance.


03 Aug

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for your report. By any chance, have you also experienced this on an Official server?

Thank you in advance.

Comment
    Mayra on Forums - Thread - Direct

Greetings Exiles,

Since this thread has become simply dev-bashing we won’t engage with it.

Please remember to take discussions to the proper section of the forum. Bug reports should be kept organized so we can better assist you all.

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Can you share with us which roof pieces were previously placed and which did you use to replace them?

If you could share a screenshot or short video that would be great too.

We appreciate your assistance in this matter.