Mayra

Greetings Exile,

Thank you for your report. The forum is still the correct and only place we receive bug reports.
We mostly only ask players to go to the Help center if we suspect there’s something to do with their accounts.

Can you share more information with us, please?

Is your console on a wired or wireless connection?

When you finish your play session do you usually completely exit the game and shut down your console or do you leave it on stand-by?

We hope to hear back from you.

Greetings Exile,

Thank you for the additional information. We have updated your forum rank. You should be able to share the logs now.

We await your reply.

Greetings Exile,

Thank you for your report. We can confirm that bug reports belong here in the forum. And only if we deem it necessary we will ask you to submit a ticket.

Can you share with us if you checked the event log for more details on this issue?

Thank you in advance.

Greetings Exiles,

Thank you for your report. Could you load an Official server and see if the issue persists?

Thank you in advance.

Greetings Exile,

Can you load an Official server and see if the issue persists?

Thank you in advance.

Greetings Exile,

Thank you for the detailed information. We sent this case for further investigation from our team.

We appreciate your support on this matter.

Greetings Exile,

Thank you for reaching out to us. Could you share a screenshot of the in-game map location where you noticed the issue?

Also, a screenshot of the water body in question, if possible.

Regarding the emotes, please submit a separate bug report so we can review that matter as well.

Thanks in advance.

Greetings Exile,

Thank you for reaching out to us. Can you share more details of the situation?

Is your console on a wired or wireless connection?

Can you share with us how old the current save you’re playing is, and can you give us an estimate on how much you’ve built so far?

When you finish your play session, do you usually leave the game on stand-by or do you completely exit it?

Also, when you lost the knowledge did you notice any crashes or odd situations leading to that outcome?

We await your reply.

Greetings Exile,

Thank you for reaching out to us. Can you share more details of the situation?

Is your console on a wired or wireless connection?

Can you share with us how old the current save you’re playing is, and can you give us an estimate on how much you’ve built so far?

When you finish your play session, do you usually leave the game on stand-by or do you completely exit it?

We await your reply.

Greetings Exile,

Please follow the stated on the Official servers guidelines to submit a ticket. Make sure to select “Official server performance” as the issue type.:

https://funcom.zendesk.com/hc/en-us/requests/new

You can read the full version of the Guideli...

Greetings Exiles,

Thank you all for the additional information. We’ll ask our team to investigate it further.

Have a great week!

Greetings Exile,

Please follow the stated on the Official servers guidelines to submit a ticket. Make sure to select “Official server performance” as the issue type.:

https://funcom.zendesk.com/hc/en-us/requests/new

You can read the full version of the Guideli...

Greetings Exile,

Thank you for your report. Please try to completely exit Steam by using the “Change accounts” option on the main menu.

Note that this will cause a new login and might require your password again.

We hope this helps!

Greetings Exile,

Thank you for your report. Can you share with us the exact name of the potion you used?

We appreciate your assistance with this.

Greetings Exile,

Thank you for your feedback. Could you record a short video to better display the issue?

We await your reply.

Greetings Exile,

Thank you for reaching out to us. Please submit a ticket to our Help center so our team can investigate what’s happening in your account’s challenges.

Make sure to select “in-game purchase” as the issue type.

Have a great day!

Greetings Exile,

Thank you for your reply. Glad it assisted you somehow.

Before you proceed with creating a new game could you try to lower the Field of view (FOV) on your settings and try again?

As for the emotes, you can find their location by searching the fan-made wiki for Exiles:

Greetings Exile,

Thank you for your reply. Can you share with us how long are your play sessions?

Also, when you finish playing do you leave your console on stand-by or completely shuts down the game and system?

We appreciate your assistance in this matter.

Greetings Exile,

Thank you for the additional information. We’ll ask our team to take a look at the files sent.

Please keep an eye on your forum notifications.

Greetings Exiles,

Please follow the stated in the Official servers’ guidelines to submit a ticket: