Mayra

Hey!

Thank you for all the reports.
I’m here to assist yall voices to reach out to the rest of the team.

Also, please feel free to tag @community whenever a bug report falls through the cracks and we’ll rush to it.

Greetings,

Your report was received and sent to our team for investigation. However, we don’t have an ETA for a fix yet.

Have a great day!

Hey! No biggie

Thank you for the image. We forwarded the information to our team for investigation.

Have a great day!

Greetings Exiles!

Today we welcome another addition to our support team: @Sarealac !!

Finally, we have someone with a strong and righteous opinion: NO pineapple on their pizza, please! They also have great music taste which includes Metal, punk, and k-pop! ...

Greetings Exile,

Thank you for your report. Can you please share a picture of what you see?

We await your reply.

Greetings Exile,

Thank you for reaching out. By any chance did you take a picture of this location that you could share with us?

We await your reply.

Greetings,

Please follow the stated in the Official servers guidelines to submit a ticket. Make sure to select “Official server performance” as the issue type:

Hey!

Thank you for the fast reply. Indeed mods can alter the default behavior of the game. Please let us know if you observe the issue without mods as well.

We appreciate your support.

Greetings Exile,

Thank you for your report. Can you share with us if the private server had any mods installed?

We await your reply.

Greetings Exile, and welcome to our forum!

Thank you for your report. We will contact you in private to request more information about this case.

Please check your forum notifications for our direct message.

We appreciate your support.

Greetings @yasuopl, and welcome to our forum!

Thank you for your report. We will contact you in private to request more information about this case.

Please check your forum notifications for our direct message.
We appreciate your support.

Greetings Exile, and welcome to our forum!

Thank you for your report. We sent you a direct message to request more information.
Please check your forum notifications.

Thank you in advance.

Greetings,

Thank you for the additional information. Can you confirm your console has the latest System Software Update? Please try to update it just in case.

Also, by any chance are you using an external drive or other components like a controller that might not be supported by the platform?

We await your reply.

Greetings Exile,

Thank you for your report. Can you share with us the server number where you experienced the issue?

We await your reply.

Greetings Exile,

Thank you for reaching out to us. Please submit a ticket to our Help center so our team can investigate what’s happening in your account.

Make sure to select “in-game purchase” as the issue type.

Have a great week!

Greetings,

Thank you for the additional information. Please try to perform the same action without mods as they might be interfering with the placement of the bed.

Please let us know if the issue still persists without mods.

Have a great week!

Greetings,

Please submit your bug report with the provided template so we can assist you.

Once you start a new post the template will show. Make sure to fill in all the information requested.

Thanks in adva...

Greetings Exile,

Thank you for reaching out to us. Please submit a ticket to our Help center so our team can investigate what’s happening in your account.

Make sure to select “in-game purchase” as the issue type.

Have a great week!

Greetings Exile,

Thank you for reaching out to us. Can you share with us some of the server files so we can investigate this matter?

If possible, we would like a copy of the server’s files:

• game.db for Exiled Lands or dlc_siptah.db for Isle of Siptah.
• The server logs and also the serversettings.ini

We await your reply.

Greetings Exile,

Thank you for reaching out to us. Please submit a ticket to our Help center so our team can investigate what’s happening in your account.

Make sure to select “in-game purchase” as the issue type.

Have a great week!