Mayra

Greetings,

Thank you for your report.

Can you please share a screenshot of the event log showing the decay information?

Greetings,

Thank you for your report.

Can you please share a screenshot of the event log showing the decay information?

Greetings,

Please follow the stated in the Official servers guidelines to submit a ticket:

Thanks for the information. Although, we ask you that you avoid trying to transfer in the meantime so your character backups stay safe until we have a proper fix for it.

Greetings,

Thanks for poking @sestus2009. The POI protection system is in place to prevent the obelisks from getting closed. Not completely enclosing or extending the area to enclose it is a circumvention of the system. The general idea is that no player should have ownership of a structure that exists for everyone to use. The same goes for recipes, other POI’s, journals, or any content that is meant to be part of the exploration of the map.

We hope to have clarified the matter. For more details or to discuss a specific case please submit a ticket on Zendesk. ...

Hey,

Thank you for your feedback.

It seems the issue doesn’t affect the majority of players. Therefore, we hope to fix it for the ongoing cases as soon as we understand better why only a few were stroke by it. And also, prevent it for everyone in the future.

As soon as we know more, we’ll update everyone.

Greetings,

Please follow the stated in the Official servers guidelines to submit a ticket:

Hey!

Feel free to move them. Our team will only work with the backup files of the server.

Gotta make sure not to mess with anything in real-time on your base.

Greetings,

Please follow the stated in the Official servers guidelines to submit a ticket:

Greetings,

Thank you for your report. Would you be able to share your saved game with us?
If possible, upload the file to Google drive or a similar platform and send the link to us.

Feel free to reach out in private via direct message if you prefer.

Thanks in advance!

Greetings Exiles!

This thread has received an unusual amount of flags so we’ll have to close it.
Please remember to read the forum Social guidelines before posting in the future.

We are all Exiles here, be excellent to each other and leave the energy to PvP in-game.

Greetings!

Thank you for your report. We’ll reach out to you in private to ask further questions about your base.

Please make sure to check your forum notifications and direct messages.

Hey,

If it was recent you might still be able to see it in the event log extending the filters to the maximum. Please check it in-game and share a screenshot if you can find it.

Thanks in advance.

Thank you for the information and for your feedback. We’ll pass it over to our team.

Have a great day!

Sounds good! We’ll pass this information over to our team for investigation. Make sure to reach out again if you notice any other problem with saved files.

Thank you for your support!

Greetings @MioNaruse,

Thanks for reaching out. Please share the ticket number and we’ll ask someone to check it as soon as possible.

Apologies for the inconvenience.

Greetings,

Thank you for your report.

Can you please share a screenshot of the event log by the time the incident happened?

Greetings,

Thank you for your report.

Our team is currently investigating this issue. Is your game installed on the primary drive (C:)?

Greetings,

Thank you for your report.

By any chance did you experience this issue when closing the game completely or is it only by performing the mentioned steps?

Greetings,

Thank you for your report. Please keep all the information about this on the thread suggested by @Elmoeff. We’ll keep updating it until this issue is solved.

We appreciate your support!