Mayra

Greetings,

Thank you for your report. Could you share some additional information with us?

• Do you have your game installed on an SSD or HDD?
• Is the console stable playing other demanding games?

In the meantime, please ensure that your save is stored on the XBOX cloud before trying the following steps:

Try to perform a soft factory reset while keeping games and apps.
And, if the above doesn’t help, please try to perform a full reinstall of the game.

We await your reply.

Greetings,

Please submit a ticket here: https://funcom.zendesk.com/hc/en-us/requests/new
You will be able to provide an e-mail address in the form so our team can contact you.
Make sure to send your PSN ID and toon name and check its spelling, including any special characters.

Greetings,

Please follow the stated in the Official servers guidelines to submit a ticket:

Greetings,

Thank you for your detailed report. Can you please share the server number and in-game map location to your base? As well as the clan name.

Feel free to reach out in private via direct message if you prefer.

Greetings,

Our team contacted you on your Zendesk ticket so we’ll close this thread. Please make sure to check the registered e-mail inbox.

Have a good day!

Greetings,

Thank you for your report. Did you check the piece where you are trying to attach for its stability?

You can do so by getting close to it and pressing Tab or with a repair hammer.

We await your reply.

Greetings,

Thank you for your report. Can you share some pictures of the issue?

We await your reply.

Greetings,

Thank you for reaching out to us. Can you tell us a bit more about the following:

• Is your console on a wired or wireless connection?
• Do you experience similar issues playing other PS games?
• Can you share with us how old is the current save you’re playing in, and can you give us an estimate on how much you’ve built so far?

Some suggestions you might want to try in the meantime:
Could you try rebuilding your PS’s database settings? (Safe Mode on PS5™ consoles and PS4™ consoles (US))

If possible, could you try to backup your singleplayer save to a pen drive and clear up your save and profile, then start a new game to see if the issues persist?

Additionally, please make sure to send t...

Greetings,

Thank you for your report. Our team is aware of this issue and working on solving it.

Keep an eye out for it on future patch notes.

Greetings,

Thank you for reaching out to us. Can you tell us a bit more about the following:

• Is your console on a wired or wireless connection?
• Do you experience similar issues playing other PS games?
• Can you share with us how old is the current save you’re playing in, and can you give us an estimate on how much you’ve built so far?

Some suggestions you might want to try in the meantime:
Could you try rebuilding your PS’s database settings? (Safe Mode on PS5™ consoles and PS4™ consoles (US))

If possible, could you try to backup your singleplayer save to a pen drive and clear up your save and profile, then start a new game to see if the issues persist?

Additionally, plea...

Greetings,

Thank you for your report. We’ll ask the team to dig into that and make sure the cost and outcome are correct.

Have a great day!

Thank you for the additional information. We forwarded it to our team for investigation.

Have a great day!

Greetings @Croms_Faithful,

Thank you for tagging us. Unfortunately, the only information we have on the building issue is that it was added a blocker to the exact point of your base and it caused the issue you experienced.

At this time we still don’t have plans to provide the slider or option to reduce the building restrictions. We’ll make sure to forward your suggestions to the team once more.

Apologies for the inconvenience.

Greetings,

Thank you for your report. Our team is aware of this issue and working on a solution.

Please keep an eye out for it on future patch notes.

Greetings,

We apologize for the long wait for this to be fixed. However, we still don’t have an ETA for it.

Keep an eye out for it on future patch notes.

Greetings,

Thank you for your report. Can you share your server information with us? Server name, region, and ruleset. Feel free to reach out in private via direct message if you prefer.

We await your reply.

Greetings,

Thank you for your report. Can you please tell us if this happens to all undead followers or any specific?

We await your reply.

Greetings,

Thank you for tagging us @arktara. As of recently, we started asking players to submit a ticket via Zendesk. @Boss this link should take you straight to the form: ...

Greetings,

Apologies for the delay in our reply. We reached out to our team with your request. However, they informed us that while doing this would help some, it will also turn off the “ignore encumbrance” rule for everyone, and remove the in-game reminder about the merges. If this becomes a possibility or any other changes to the merges are needed, we will communicate on the main thread about it.

Have a great day!

Greetings,

Thank you for trying the suggested steps. We will report back to the team.

Apologies for the inconvenience and thank you all for your support.