Mayra

Greetings,

Thank you for your report. Our team is aware and working on solving this issue.

Please keep an eye out for it on future patch notes. Have a great weekend!

Greetings,

In this case, you might want to contact your ISP to ask for more information. If you have the IPs for the private servers you enjoy, ask the ISP support to check if they can find a better route for you to access it.

We hope this helps!

Hey,

Thank you for the pictures. Can you tell us your clan name on server 6452?
Also, if possible, can you share the in-game map showing the location of this base?

Feel free to reach out in private via a direct message if you prefer.

Greetings,

Thank you for your report. We have updated your forum rank so you can send us the pictures.
Additionally, can you tell us how many people in your clan were carrying thralls and noticed this issue?

We appreciate your support.

Greetings Exiles,

Our team is indeed aware of this issue. Unfortunately, it wasn’t fixed yet since other priorities came to light. However, we will raise awareness about it and ask the team to take it into consideration for a future patch.

Apologies for the inconvenience and thank you for your patience.

Greetings,

Thank you for the thorough information. Since no packets are lost the issue is most likely on the server-side. Would you be able to try on an Official server just to test that theory? We have server #1036 located in Germany that falls into the area you prefer.

We await your reply.

Hey,

We updated your forum rank and sent you a DM so you can reply with the information there.

Thank you for your patience.

Greetings,

Thank you for reaching out to us. Can you share with us your clan name and in-game base location?

Also, did you happen to notice if any other clan in this server had a purge since your bar was full?

Please feel free to reach out to us in a direct message if you prefer.

Greetings,

Thank you for reaching out to us. Can you share your clan name and in-game base location?

Please feel free to reply in a direct message to us if you prefer.

Greetings,

Please provide the requested information so we can try to assist you:

Greetings,

Thank you for reaching out to us. By any chance have you experienced the same issue by playing on Official servers?

We await your reply.

Greetings,

Thank you for your report. Our team is aware of this issue and already working on fixing it.

Please keep an eye out for it on future patch notes.

Greetings,

Thank you for your report.

Could you please share a picture of this issue?

Greetings,

Please follow the stated in the Official servers guidelines to submit a ticket:

Greetings,

Please follow the stated in the Official servers guidelines to submit a ticket:

Greetings,

Please follow the stated in the Official servers guidelines to submit a ticket:

Thank you for the feedback!

For the other people following this thread, we made an announcement today you can check it here:

Greetings,

We received reports of rare issues happening to some characters after this week’s merges. This time we were able to help all the players affected. But we decided it would be best to put other merges on hold until we can pinpoint exactly what caused it.

The default character transfer settings will apply and new character creation will be possible as well.
Edit: Please note that the changes above will only apply a...

Greetings,

Thank you for your feedback. We are working on a more permanent solution to this issue at the moment. And we ask everyone experiencing it to contact us via Zendesk so our agents can assist.

Click here to submit a ticket, make sure to chose the tag “Character transfer issues”:

There’s no need to detail the case, our team only needs the account ID (SteamID/PSN/XboxID), origin/destination server, and character name.

We appreciate your support on this matter.

Greetings,

Thank you for your report. Since this could be a potential exploit, please follow the stated in the Official servers guidelines to submit a ticket. Also, feel free to write in your native language if you prefer.