NW_Mugsy

Good news, we have finished maintenance and the world will be available again shortly but we need your help!
Get in and play and let us know if any issues remain, has everything returned to as it should be?
If not be sure to let us know here: Look me in the eyes and tell me the US-West Mag Mell server doesn't need a rollback - #40 by AllianceWebb

Good news, we have finished maintenance and the world will be available again shortly but we need your help!
Get in and play and let us know if any issues remain, has everything returned to as it should be?

Very interesting!

We will provide updates on Mag Mell here - Look me in the eyes and tell me the US-West Mag Mell server doesn't need a rollback - #32 by Lionhardt

To address issues reported on Mag Mell where wars triggered and completed prematurely, we’ll be continuing our downtime to roll the world back to 4:20pmPT, before this issue occurred. We will not be rolling back your characters or impacting character data. If you lost a home as a result of this issue that should also be restored to you.
When the world is back online, if you continue to see any issues after the rollback is complete please return to this thread and let us know: Look me in the eyes and tell me the US-West Mag Mell server doesn't need a rollback - #34 by NW_Mugsy

To address issues reported on Mag Mell where wars triggered and completed prematurely, we’ll be continuing our downtime to roll the world back to 4:20pmPT, before this issue occurred. We will not be rolling back your characters or impacting character data. If you lost a home as a result of this issue that should also be restored to you.
When the world is back online, if you continue to see any issues after the rollback is complete please return to this thread and let us know what you are experiencing so we can determine next steps.
When we have an estimated time back online I’ll provide an update here.

Sorry, I was responding to a different statement. I was referring to our target time to deploy character transfers.

I will definitely follow up with the team to see if there is any potential of region to region transfers in the future.

We communicated our goal for implementation but I can understand that feels like a promise.

I apologize if it feels like we’re deflecting anger. We do understand these frustrations are totally valid. We were running fast and communicated that we’d be able to transfer data between regions but that information wasn’t accurate.
Different regions operate on separate databases and tagging a character to a new world isn’t possible.

This is a fair question and we’ll certainly discuss with the server team. If any of these requirements change we will communicate those updates.

I think “lies” implies people are saying things they know to be false. For what it is worth, we are saying things we believe to be true at the time and circumstances change.

Definitely understand the frustration. We communicated that it was our goal to launch the feature this week and it isn’t ready yet. We will launch it as soon as possible.

Thanks for these reports, we are currently taking Mag Mell offline to investigate these reports.

We will be taking Mag Mell down to investigate reported issues.
We will provide more information as soon as possible.

Update: 7:24pm PT
To address issues reported on Mag Mell where wars triggered and completed prematurely, we’ll be continuing our downtime to roll the world back to 4:20pmPT, before this issue occurred. We will not be rolling back your characters or impacting character data. If you lost a home as a result of this issue that should also be restored to you.
When the world is back online, if you continue to see any issues after the rollback is complete please join this thread and let us know what you are experiencing so we can determine next steps.

I love all these ideas. Absolutely noted!

Please help us centralize communication on this critical issue by joining existing discussions.

Please help us centralize the discussion to the existing thread this way any info or answers provided to you will be shared with the most people possible.

There are existing threads discussing this topic, please help us centralize communication.

Hey, We understand that between launch and now there has been a lot of confused information being shared about how these features will work. I apologize for the confusion and expectations created by this contradicting sources of info. The information we provided today is the most current and accurate breakdown of how it will work.