We completely understand the frustration and we understand impact the timing and challenges with releases are having on folks but I do want to be 100% clear that we aren’t going to allow folks to insult the team. That isn’t why we offer these forums. We do want constructive feedback, we do want to improve the experience you are having but this is a space where we will treat one another with respect if you want to continue participating here.
Yes, this is what I meant. There is no in-game event for Halloween this year. We will have seasonal events in the future but not for this month.
This is good feedback, will share with the team the request that players be able to reset territory standing points.
Sorry you are continuing to encounter this issue, will follow up with Support.
I shared all of your details with the team, will update you if I hear clear next steps.
Thanks for this report, will escalate to the team.
What is your character name?
Thanks for the report, shared with the team.
Hey everyone, I wanted to just confirm that we’re continuing to monitor this thread, collect your questions and feedback, and will provide answers as soon as possible.
Probably the best solution would be to have explicit information in the ban notice, like a sample of the chat log or a detailed explanation of the violation. I think the lack of information is confusing and frustrating. I am working with the team to improve this for players.
I want to apologize for Moderator_z, I am not sure why they believe we are using bots to moderate but we will investigate this disconnect.
We are using EAC for folks detected to be cheating, maybe they were confused on the differences between that and how in-game Code of Conduct reports are processed.
I will work with them and their team to make sure they aren’t providing conflicting information in the future.
I will follow up with the team on this suggestion.
Would two tokens be very helpful?
It is 12am here and I am calling it a day. Tomorrow morning I will return to this thread, capture all open questions, work with the team to post updated answers. I will also be sure to capture and ideas or suggestions on how to improve the situation for you, for example the folks requesting XP boosts on any new characters created.
I understand that there are folks who none of the solutions we’ve provided so far have helped much and we’ll continue working very hard to find ways to address your issues.
I will absolutely surface this request to the team.
When a server is marked full, it is because it has a threshold of daily active players and we prevent new accounts from creating characters there to reduce wait times for people who already have active characters they are playing on that server. We track the volume of active players to determine if a server is “full”.
These are great questions and I’ll work with the team to update the FAQ above with answer.
Full server status is measured by total daily active players day over day. We review the status of these servers multiple times a day.
The team is working around the clock to improve the situation with servers in a variety of ways. But unfortunately, we aren’t able to transfer characters region to region.
We understand there have been a lot of challenges with servers and the team is working around the clock to make improvements. We have added a large volume of new worlds, we are working to increase server capacity, we have added the full server functionality to prevent new players from creating characters on over-populated servers, we’re going to provide character transfers and we’ll continue to work with the community to solve any outstanding issues.
If you want a refund please contact the place you purchased the game.
I understand people are frustrated about early miscommunications around region to region transfers. We provided information that ended up being inaccurate, and we don’t take that lightly.
devtrackers.gg