NW_Mugsy

Thanks for this reporting, looking into it.

What is your character name?

What is your character name?

Good question, will ping the team.

What is your character name?

Definitely don’t condone. Pinging moderation now.

Please help us centralize the discussion here: [Megathread] Server Transfer Questions Megathread - #329 by CPFelons

Good question, I will find out.

I am definitely out of my depth on those tech details but we understand this is important to understand I will work with the team to see if additional information can help shed light on the challenges.

I understand folks are frustrated and their feelings are valid.
At launch we weren’t prepared enough for the volume of players we saw. We started running hard and fast to get as many people in and playing as possible. Then we wanted to make sure folks who had characters on a world wouldn’t lose access to playing them as even more people piled into queues to play, so we started marking servers as full. We have stood up a lot of worlds since launch 10 days ago, but some worlds still had very large queues while others had none. As folks landed in whatever servers were available to them character transfer plans became the next focus. After a miscommunication we said transfer would be possible between regions, there are technical reasons this isn’t possible.
Again I understand folks are upset and invested in the hours already played in game, balanced with their desire to play with friends, and not have to wait in queues. We are continuing to work to solve these issues the best ...

If anything changes we will update right away. Our team is working around the clock, including weekends.

You should not have any issues moving to their server.

Absolutely, have started the discussion.

Sorry, I clarified my statement to hopefully be less confusing.

As long as you aren’t blocked by another character on your account, you can move to any available server in your region.

You can have one character per world set. If you have a character in any world set, you cannot move another character there. You basically blocking your self from that world set.

The team is working around the clock and have been since launch to improve the server situation as much as possible. We have added many new worlds, we are working on increased server capacity, implemented server full status so that new players aren’t putting people with existing characters at the end of an even longer queue, and are working hard to make the best character transfer options available.

I definitely hear the concerns which gwynhara summarized well.

• characters transfers between regions was communicated as possible and as a result people made decisions they otherwise would not have made, is there a way to address this in addition to the planned character transfers described today
• the status of some servers as full will prevent people from freely migrating between worlds to play with friends. is there a way to lift these statuses during the transfer window
• transfers within the same world set as another character on your account would also give folks more options to move to play with friends

I will discuss with the team and communicate any updates on these topics.

You should kick up a Support thread but I would do the following:

• Make sure Steam is up to date
• Make sure EAC is up to date
• Verify your files on Steam

Hopefully that helps you get back to Aeternum!

I love that you posted Manimal, haha! Great suggestions.

That playtime is now tied to your character, and we didn’t roll back character data so that will be a battle scar for you.