PartWelsh

PartWelsh



09 May

Comment

Originally posted by FILLIP_KIRKOROV

Is it serious? will the looting system be fixed after such a long time? and we don't know until June? What did the developers do all year while making a firestorm?

Preference with something gameplay related is always going to be to show first, rather than say first.

Comment

Originally posted by Cristian_9

Looting system, Gun skins, weapon rotations etc etc. These are the updates we were looking for Firestorm .

Details are coming at EA Play.


06 May

Comment

Originally posted by OpusZombie

This has been posted as a bug on the official EA website (answers.ea.com ) since Dec … maybe look at your processes as well.

https://answers.ea.com/t5/Bug-Reports/Selbstlader-1906-does-not-spot-enemy-when-hit/td-p/7298327

I will. We have flows that allow us to drop this directly into our Live QA's queues for investigation and something does seem to have broken there if this hasn't been looked at sooner.


04 May

Comment

Originally posted by PrivateJeeBee

Wasn't aware of this one - filed it with the team to look at. Cheers for the tag.


03 May

Comment

Originally posted by InnocentToaster

I tried.. it does not seem to work properly. Im from switzerland maybe thats why:(

We have global Customer Support options. If you're able to communicate in english, you can change your country locale in the top corner of the website to UK/USA and engage chat support.

Comment

Originally posted by joebonekenobi

Why was my reply to this deleted?

arguments are a form of conversations that make no sense as a "rule of life".

If you can reply to my frustration then why don't you answer my questions?

Because you decided to engage me by comparing me to an automated robot, and declaring that I'm only here for the sunshine. It was pretty rude and I'm conscious that you intended to behave that way.

I'm fine with difficult questions, I'm just not a fan of people who choose to start interactions in this fashion.

Comment

Originally posted by bumpakay

I honestly think the community team is fantastic for this game. Still can’t believe you take the time to reply to comments and posts. Although I wish there were more questions about the overall balance of the game. But keep up the great work!

Maps dominate the conversation lately and naturally require the most attention. It's not to say that we are ignoring any other aspects of the game whilst a greater focus is placed on maps, but I can understand what you mean.

Talk to me about the overall balance of the game as you see it whilst I'm here :) How do you feel it is?

Comment

Originally posted by boostedb1mmer

Will we ever hear back about all of the surveys we keep taking? You guys keep asking for more and more feedback and the community gives it and... nothing. It's like we're shouting into a void here because we never have anyone breakdown the responses you guys actually see.

That's a fair response, and I've spoke a little about it elsewhere on the thread but we know that the reality of showing that we've listened to the feedback, is to show you things that we've made and done as a result of the feedback. Where possible, we try avoid setting any potentially false expectations by making immediate reactions and responses.

That said, we can at least look to find a way of talking about what you've told us, but know that this would likely be separate to the second part of that conversation relating to what that turns into.

It is something I'm looking into. Thanks for putting voice to that.

Comment

Originally posted by Daphnir

Can we have more informations about all the weapons that have been datamined like sterling, Mle 1903 Carbine ,.... Why are you waiting so much to give us that weapons? It will be great to have them as a gift (not in TOW because we have to wait too long before having a chance to have the weapon that we like...) like Ribeyrolles 1918 and m1897. Thanks.

The honest answer here is that some of the content that gets discovered in those files are often just relics of abandoned creative processes.

Until we have confidence that they're actually considered finished and being added to the game, we tend not to acknowledge or discuss them.

Comment

Originally posted by Phroggo

I'm sorry, I know this isn't the fault of any community manager, but to me, it really feels like there's a disconnect between what the community is asking for and what actually happens. I mean things like uniforms, for example, among other things. This subreddit is chock full of everything everyone has asked for, and yet even the most popular opinions seem to get ignored.

I know there's an ungodly amount of work being done behind the scenes, as is typical with videogames, but there's some things like cosmetics where there is a very distinct choice being made with the designs that goes against what everyone very clearly wants.

This, along with things like pilot headgear models existing since the Alpha yet not being worn by pilots makes me feel like our voices really are just being ignored.

I love all the posts the community managers make, and I love how they respond often, but it really just feels like nothing ever comes of this communication.

I can appreciate why it is you would feel that way, and it's unfair for you to be left feeling unheard. One of the challenges of all creative processes is that often we can recognize the feedback and desire to see something specific added/changed, we'll dedicate time to doing a full evaluation of whether or not we see benefit or value to add it in and then it either dies on the fire, or goes into an understandably lengthy development process to see it implemented. A lot of that often happens on the other side of the tall wall.

To the specifics you've asked today, I don't have direct and clear answers to you. I will look into it, and regardless will do what I can to follow back up if I can.

Most importantly it's evident that we all would benefit from you guys just getting a better read on our design directions and so in the very least if I'll see if I can get that from the gang, and then I'll see what we can do to talk more about it.

Really appreciate the way...

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Comment

Originally posted by Shaoltang

Could we get a monthly recap of the statistics plus a comparison to last month or at least highlight the shifts in general?

There's certainly some aspects of the data that I'd like to review and come back to you with, but to set a fair expectation, the vast majority of this will be utilized internally to help inform and reinforce the things we're doing.

Let me work on this with F8RGE next week and see what we can do.

Comment

Originally posted by DinoKebab

May want to find out why EA support are still telling UK players they are still able to play on UK servers then and that it's our PCs that are the problem...

Will do, thank you for flagging.

Comment

Originally posted by qlimaxmito

/u/PartWelsh

All of the issue I've detailed in the main post and the comment above this are still present in the game as of the latest update.

I've also noticed there is a bug with the Reinforcements Rose which causes the game to automatically call a V-1/JB-2 while still in the Reinforcements menu, before you pull out the binoculars, which for me often means calling it on my own position as I tend to open the menu before getting out of cover...

Here are some examples, note that in most (if not all) instances I did not press the "fire" button (LMB) while the menu was open:
https://www.youtube.com/watch?v=qOPjcuqxU5I (2018/12/22)
https://www.youtube.com/watch?v=BNOUe77Qdd8 (2019/04/14)
https://www.youtube.com/watch?v=ZFSJVFJLqNA (2019/04/26)
...

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Cheers /u/qlimaxmito - I've been spotting this myself the last few days on PC (its like I have to click 10 pixels left/below where I'm intending) so I really appreciate you getting these videos up for us. I'm rank 50 on PS4 and closing in on 40 I think on Xbox so I know the double frustrations that crop up on Console

I've shared this with the gang and invited them to look into this some more.

Comment

Originally posted by johgru

/u/PartWelsh wanna shed some light on this issue?

I also find it annoying that the end of round screen shows the incorrect level and progress (the circle) for weapons. This has been the case since release.

Ello! It is annoying, sorry about that.

Yes, we've been tracking this since it re-reared it's ugly head. Working on giving it a good shushing

.

Comment

Originally posted by eutonachama

Hey /u/f8rge /u/partwelsh /u/braddock512 are there any plans in that direction? Or is unfeasible given the way elites are conceived? We were hoping they were essentially character models +headgear (because many have hair and it seems cumbersome to model the rest of the head for them all), whereas torso and legs are customizable. Thanks!

It's not in the present design of the elites. They're designed to specific body types and models, but we've been tracking a lot of this feedback all week and have shared it back with the team. Appreciate the tag and the opportunity to reply, thanks for that <3

Comment

Originally posted by InnocentToaster

I bought the game about 3 months ago and i like it a lot. But recently i cant unlock any guns anymore. For example I am assault rank 15 but dont get the stg rifle. the class progression screen is stuck at lvl 12.. I really want to unlock everything but nothing worked so far. need help.

Please get in touch with the folks at https://help.ea.com/ as soon as possible.

Comment

Originally posted by gamesdead

Are you going to consider adding advance search for firestorm on pc? I really want to play but often can't find a game in oce

Advanced Search for a Royale is tricky. If we enable that option then folks can agree to join the same Solo's/Duos game (as opposed to blind/random assignment) and start breaking the rules of Royale.

Completely hear the base problem here though. I don't have any firm updates to share but we are exploring ways of ensuring that folks across the region have better access.

Comment

Originally posted by A_Nice_Meat_Sauce

/u/PartWelsh - I didn't see a text box asking what you were doing well. I'd like to throw out there that I'm enjoying the weekly game mode rotations. I don't necessarily enjoy that I'm sometimes required to play them for ToW, but it keeps things a little more fresh without spreading the player base out across a dozen different modes.

One other thing along those same lines, would be nice if when a game mode came back it had a new map. Shouldn't be super hard to do since many of them are smallish modes and use subsections of existing maps.

Thanks!

Kind of you to come back and say so. For the most part, we can see the things that we are doing well in the data and we play the game a lot ourselves so it's nice that we get a lot of that direct feedback in the game when we're online. Thank you all the same for the suggestion, we'll consider it for the future, but for now we know our focus needs to be on improving what people don't like rather than enhancing the great things people do. Soon as we've balanced this scale out, and we're committed to getting there, we will likely make this change.

Regarding returning modes - I do agree with you and we have this coming up for Squad Conquest.

Originally we were going to wait until those reconfigured maps were ready to go before bringing Squad Conquest back in it's present and previous form, but we recognized that some folks would just prefer to jump right back into it so expect us to follow up on that.

Comment

Originally posted by itsthechizyeah

You guys mentioned with the operation sunrise thing that there will be dev talks, what's going on with that. Is it happening or no.

The division 2 does a state of the game every week with devs. And when they make changes and introduce new things, they explain the thinking behind it and it has been very well received by that community. What do you think?

It's happening. We've been redesigning them somewhat and you're going to hopefully learn more about that starting next week. But they are coming back.