I'm sorry, I know this isn't the fault of any community manager, but to me, it really feels like there's a disconnect between what the community is asking for and what actually happens. I mean things like uniforms, for example, among other things. This subreddit is chock full of everything everyone has asked for, and yet even the most popular opinions seem to get ignored.
I know there's an ungodly amount of work being done behind the scenes, as is typical with videogames, but there's some things like cosmetics where there is a very distinct choice being made with the designs that goes against what everyone very clearly wants.
This, along with things like pilot headgear models existing since the Alpha yet not being worn by pilots makes me feel like our voices really are just being ignored.
I love all the posts the community managers make, and I love how they respond often, but it really just feels like nothing ever comes of this communication.