Hi everyone, a few points to make on this topic...
- Reporting absolutely works. We issue chat and game bans multiple times per day based on the reports you file.
- You're not going to get a Report Feedback message (the pop-up we send you if someone you reported) for every single ban your reports are involved with. We send these out in batches.
- We do not issue automatic bans based on quick chat usage. Someone using a racial slur during a match =/= someone hitting 'What a save!' three times in rapid succession.
- If you run into a toxic player worth reporting: Report them, mute them, and move on.