Yup! Maselbart has specifically been hired for the German community, though he’ll hop around a bit when he can. We have listings for other Europe based folks to cover elsewhere as well.
Yup! Maselbart has specifically been hired for the German community, though he’ll hop around a bit when he can. We have listings for other Europe based folks to cover elsewhere as well.
While the Crystalline Aura issues were fixed in February, this was obviously not tied to them in the end Regardless, the bug is being tracked as its own thing and is out for a fix with the dev team.
We’re working on scaling up the team, especially the Europe team (you can check it out yourself on Amazon.jobs, especially if you know anyone that’s a good fit ). That said, it’s Monday morning (where I am), and a CMs job is not only to post on the forums – like any job, there’s always a good amount of work to catch up on when you’re starting the week.
Part of our code of conduct does place an emphasis on safeguarding personal information: https://www.amazon.com/gp/help/customer/display.html?nodeId=GK4QHHHAC82SQTS8&pop-up=1
Regardless, I have moved this thread to support to see if there’s anything that can be done for y’all!
I have asked our dev team about this – on skins that share the same armor across base classes, you should be able to use them for the new classes, however weapon skins will not work.
Bumping this here for folks who haven’t seen it, hotfix in approx 1 hour to address this: North America West Server Hotfix - 4/10 at 2 AM PT
Please see the following! We’ll be addressing this shortly: North America West Server Hotfix - 4/10 at 2 AM PT
Assuming you are all playing on NA West, we’ll be hotfixing this issue in approximately 1 hour. Appreciate the reports! North America West Server Hotfix - 4/10 at 2 AM PT
If you are on NA West, this is likely surrounding ongoing server issues that we will be fixing in approximately 1 hour. Rest assured, this is a security feature and your account will not be banned as a result of this.
Appreciate the reports! North America West region will come down for maintenance in about 1 hour for a fix: North America West Server Hotfix - 4/10 at 2 AM PT
North America West will be coming down in about an hour for an hour to help address this: North America West Server Hotfix - 4/10 at 2 AM PT
Thanks for the reports!
If you are on North America West, this is likely tied to an issue we will be hotfixing in approximately 1 hour: North America West Server Hotfix - 4/10 at 2 AM PT
The North America West region has been having these issues on and off throughout the day. Servers will be coming down in about an hour to fix: North America West Server Hotfix - 4/10 at 2 AM PT Appreciate the reports!
All servers in the North America West region will be coming down for a hotfix at 2 AM PT on Sunday, April 10th for a hotfix to help resolve player connection issues.
Downtime is expected to last approximately 1 hour. Thank you for your patience, and we will provide compensation for affected players in the near future.
The server restart is now complete! We will continue to monitor for any outstanding issues.
We do not have one in place currently but are open to the idea in the future – will pass the feedback along!
The Valtan server will be restarted today at 12 PM PT to help resolve ongoing issues. Servers are expected to be back up within 30 minutes, and we will let players know when they are back up and ready for play.
Thanks for your patience!
Spending all of your silver to complete tomes is the REAL end game
Has it been exactly 60 days? Sometimes, depending on character level they have to pend for 3-4 days before they are fully deleted (to give a grace period for any big mistakes). This is likely the case, unless your chosen name was something very common and snatched up.
Also, is your new server on the same region? Names are region-wide, so it is possible if you are on a new region that it was already in use there.