Roxx

The team understands the issue still isn’t solved, as last week’s patch was one first step and it has been live for less thatn a week. We addressed that, as well as the decision to bring in Argos, in this letter with SGR which goes over the rationale behind Argos and the honing material increase as an initial step.

This makes more sense, appreciate the clarification!

We provided some information about why this change was made back when we announced it in December: Lost Ark December Team Update: Sorceress - News | Lost Ark - Free to Play MMO Action RPG

You can be mad or upset and provide constructive feedback, and that’s cool and even encouraged. Becoming aggressive and attacking others (players or staff) because you are upset is not ever going to be productive or okay.

I posted about this in another thread, but there are several cases happening right now of users generating multiple accounts to evade bans, whether they are making it obvious or not. Some of these users have also threatened staff/players in spaces that are not as visible to all members of the forums. When they return, they will be banned immediately. Perception can be tricky, but please remember that forum users may not always have full visibility into a situation or moderator actions, and although I will provide this insight generally, we won’t reveal full details for a variety of reasons, including but not limited to safety.

I addressed the roadmap in this post just a couple sentences later –

we are making changes based on what we’ve seen – the direction is constantly changing, which is exactly why the roadmap has been delayed. I understand players want this information now (or wish it had been even earlier), but we can’t communicate changes before they are made/while they are being made

More T3 content is interesting – releasing Argos too soon before players could access it was actually a huge source of negative feedback. More mats started being released just last week, but this one step in something that will continue over time. Changes are coming, but I think there are always big calls for immediate action which is not always feasible or the right path

I don’t think the forums are a positive space by any means. Posts are removed when they break the forum rules (here: FAQ - Lost Ark Forums) because we are not going to promote toxicity here, but regardless of that I don’t think the overall vibe is exactly positive and we are not trying to make it appear so.

I’m not 100% clear on the question, as “current direction of the game” is very very broad – prior to launch, we had a hardcore community that played or knew of the game from other regions, but this was an extremely small fraction of the playerbase that we now have post launch. Now that we have that broad playerbase that is providing feedback and data, we are making changes based on what we’ve seen – the direction is constantly changing, which is exactly why the roadmap has been delayed. I understand players want this information now (or wish it had been even earlier), but we can’t communicate changes before they are made/while they are being made

Forums, Discord, Reddit, Twitter, social media, social listening tools, broader web listening tools, surveys, in-game data, etc. That list is probably not exhaustive, just off the top of my head

It will be a small weekly update

We always share this community feedback, but it is also important to note that the forums are not 100% representative of the wider playerbase. Rough and rudimentary math shows that the amount of active users on the forums is less than a third of a percent of our total active playerbase – this is why data and referring to multiple channels is also an important part of the decision making process.

In addition to the context above about the removal of certain threads and accounts, the moderation team is still performing regular moderation, so the post may have broken other forum rules.

Regardless, our joint message with SGR was released two weeks ago, with the first update to implement some of these things released just one week ago. We are still monitoring feedback and data based off these first changes, but one week is not a long period of time to gather information from across the playerbase.

I do not have an update at this time – Competitive PvP has been out for less than a week, and we are monitoring

Sorry for the confusion there – generally it is not ideal to share how to reproduce exploits since we will want to keep them to a minimum. However, I only edited your post and did not flag your account in any way, and do the same for anyone else who reports a bug or exploit.

In the context of not launching all the classes to start

Please be remember that you may not always have all of the context visible to you when it comes to moderation actions. We have seen an influx of alternate accounts being made by the same bad actors, and are actioning against them accordingly.

It’s also important (and relevant to the current situation) to keep in mind that we take threats being made against our staff and community members very seriously. Individuals who make threats or engage in the kind of behavior will not ever be welcomed back to our forums or communities in any capacity, and may face additional measures depending on the severity of the threat.

The first two points are the way the system is currently designed and operating, so I can definitely pass the feedback along to the team but may not be able to share anything more specific immediately.

For the MMR system, we did provide some information on that here: Regarding PvP Ranking Tiers

Yup, nothing has changed from pre-launch plans, but this thread still showed concern around the topic so I am happy to provide clarity

This version of the game has been out for less than two months – new classes will come over time, as was always planned, but the Korean version of the game will not stop development in the meantime. It’s just more content to look forward to for everyone in the long run.

Redacted to prevent spreading, but this will be fixed in our maintenance tonight