Roxx

We are aware of the login and character sticking issues occurring on the Kazeros server in the South America region and are working to troubleshoot this now. Thanks for your reports and patience!

Thanks, the team is looking into this now

If you purchase skins on the Auction House you will be fine, there is not a risk

Thanks for the reports! This has been escalated to the team.

Thanks, this is an issue the team is working through investigating now

Thank you! I suspect this message was unrelated to the missing gift and might have been pulling from somewhere else, but either way that is helpful information to have

Thanks, the team has flagged this and is looking into it already – if anyone could update their posts to provide the server you are on, it may be helpful.

In the meantime, resetting your chat settings and reopening the tab may help some folks as a workaround, but it is not a guaranteed fix.

Feel free to shoot me a DM here on the forums! They are open.

As others have said, you will not be banned for selling your items on the Marketplace, so long as you don’t sell them and then refund the pack through Steam (as that can be considered fraud)

Appreciate the feedback – we do want to make sure completely F2P players still have access to core game features in as many ways as possible, but I understand the gold seller spam is still an awful issue

Can I ask what you were “told” by the game? This is an automatic rollout to all players (no requirements), so I’m confused as to what message you saw and where

If it’s not available in your Product Inventory yet, please wait a few hours and check back, as it can sometimes take a bit of time for things to fully roll out. Once tomorrow hits, please reach out to support and let us know if you still haven’t received it

A this point in time we’ve reached the regular login reward calendar on Europe West!

Appreciate this thread, and I will definitely report this feedback! I also know there was also some discrepancies beyond this between what was announced in the article and what is in game, so I have this flagged out as a bug as well

Got it, thank you! I will make sure this is flagged with the team as an issue as well

Thanks for this – I am going to report this as a bug and work to get clarity on why this is the case.

Can confirm that additional improvements to our anti-cheat programs have also been enabled in this update, and this is likely due to that change. It will not have any ill effects to worry about

No, this event is not the one singular solution to honing materials. To start, we have also increased the materials available in the Grand Prix as well as PvP, and made some available in our player gift (that were not part of the gift in other regions). The Guardian Event is a current event, but it is not the only or last event we will have in the game – there will be more and different events in the coming months that offer honing materials, as their increased availability will be ongoing.

That said, we’re also going to watch for feedback and data to determine how much all of these things are actually helping players, and plan to adjust accordingly.

The feedback is appreciated! Will raise this with the team to see if this is something that we can implement in our system. In the meantime for clarity, any Lost Ark purchase for the game will also ensure you are trusted it does not just have to be the $5 on Steam, either is an option

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