Roxx

Thank you for the report of both the bug and the situation you faced, and I apologize for this. We’ll be sure to report this bug for a fix as well as escalate the issue through the proper internal channels.

Nothing yet, but we are working through this to see if there are ways we can more directly address it

Thanks, this is something we’ve seen feedback on and raised to the dev team as a potential UI improvement

I am working to get clarity around this bonus and when players will receive it – when I know, you will know

We are working to improve our notification times as we move ahead – this included a 4 hour warning, but we will continue to work to make maintenances more predictable in the future

Todos los servidores y regiones de Lost Ark dejarán de funcionar el 24/2 a las 12 a. m. PT / 8 a. m. UTC / 9 a. m. CET para el mantenimiento y actualización semanales. Estimamos que el tiempo de inactividad durará hasta 3 horas y los cambios son los siguientes:

• Hemos solucionado un problema por el cual los reembolsos de Cristales Reales podían quedar atascados cuando se usaba el cambio de moneda.
• Hemos solucionado un problema por el cual los jugadores no recibían los efectos de Aura Cristalina a pesar de que el sistema lo mostraba como activo.
• Los comerciantes de Abyss Trade de nivel 2 ya están disponibles.
• Hemos solucionado un problema por el que se veían traducciones incorrectas en las pantallas de carga.
• En nuestro evento de asistencia en todas las regiones, la recompensa del día 15 proporcionó un objeto de afinidad que estaba destinado a niveles de objeto más altos (1430). Hemos cambiado esta recompensa por otro elemento de afinid...

Nous arrêterons nos serveurs à 24/2 @ 9 AM CET / 12 AM PT / 8 AM UTC pour déployer une nouvelle mise à jour. Nous prévoyons un temps d’arrêt de 3 heures.

• Correction d’un problème où les remboursements de Cristaux Royaux pouvaient rester en attente lors de l’utilisation de l’échange de devises.
• Correction d’un problème où les joueurs ne recevaient pas les effets de l’Aura Cristalline alors que le système l’affichait comme actif.
• Les vendeurs d’échange abyssale de tier 2 sont désormais disponibles.
• Correction d’un problème où des traductions incorrectes étaient affichées sur les écrans de chargement.
• Lors de notre événement de connexion dans toutes les régions, le jour 15 donnait un coffre de rapport de niveau d’objet 1430 comme récompense. Nous avons changé cette récompense par un autre élément avec un rapport de niveau plus approprié. Pour les joueurs qui ont déjà réclamé l’objet du jour 15, celui-ci sera remplacé par la nouvelle réco...

Alle Lost Ark-Server und -Regionen werden am 24.2. um 09:00 Uhr für eine wöchentliche Wartung und Aktualisierung heruntergefahren. Die Ausfallzeit wird schätzungsweise bis zu 3 Stunden dauern. Die Änderungen lauten wie folgt:

• Es wurde ein Problem behoben, bei dem Rückerstattungen für Königskristalle bei der Verwendung des Währungsumtauschs in der Warteschleife hängen bleiben konnten.
• Es wurde ein Problem behoben, bei dem Spieler die Effekte der Kristallinen Aura nicht erhielten, obwohl das System sie als aktiv anzeigte.
• Tier 2 Abyss Händler sind nun verfügbar.
• Es wurde ein Problem behoben, bei dem falsche Übersetzungen auf Ladebildschirmen angezeigt wurden.
• In unserem Anwesenheitsevent in allen Regionen lieferte die Belohnung an Tag 15 einen Beziehungs-Gegenstand, der für höhere Gegenstandsstufen (1430) gedacht war. Wir haben diese Belohnung gegen einen anderen Beziehungs-Gegenstand ausgetauscht, der geeigneter ist. Für Spieler, die d...

All Lost Ark servers and regions will be coming down on 2/24 at 12 AM PT / 8 AM UTC / 9 AM CET for a weekly maintenance and update. Downtime is estimated to last up to 3 hours, and changes are as follows:

• Fixed an issue where Royal Crystal refunds could get stuck pending when using the currency Exchange.
• Fixed an issue where players were not receiving the effects of Crystalline Aura despite the system showing it as active.
• Tier 2 Abyss Trade vendors are now available.
• Fixed an issue where incorrect translations were being seen on load screens.
• In our attendance event across all regions, the day 15 reward supplied a rapport item that was intended for higher item levels (1430). We have changed this reward for another rapport item that is more level appropriate. For players who have already claimed the day 15 item, this will be swapped out with the updated login reward during tonight’s maintenance.

Thank you for your patien...

I believe this is going to be addressed shortly, but let me double check on that for folks

Thanks for the report – this is related to the ongoing store and product inventory issues that we are currently waiting for a fix on.

Please follow up on your support ticket if possible – the outstanding missing quests is something that only CS is able to manually resolve now, so this is the route you’ll need to take

Server disconnect and lag issues on NA East have been resolved. We will continue to closely monitor the region and servers. Thank you for your patience!

Server disconnect and lag issues on NA East have been resolved. We will continue to closely monitor the region and servers. Thank you for your patience!

This seems to be improving, but we will continue to keep an eye out. Thanks for your reports, everyone!

Thanks for the reports – this is related to the ongoing issues on NA East (pinned post). The team is still working through this problem.

Please see the post pinned to the forums – this is related to the ongoing disconnect issue, and the team is looking into the issue at this moment

No, I am clarifying that these issues are much more complex, and thus must be addressed through the work of multiple teams with multiple focuses that must integrate with one another, so in order to move forward we must make sure that all teams are aligned and working together.

Thank you for letting me know – the limits are typically an active process that gets turned on and off depending on numbers without announcement so this standard practice is likely what happened, but I will try to make sure I can more actively get this information to share when I can, as that is the intention

While I understand this isn’t the answer you want, I cannot provide additional information when I do not have additional information to give. Regardless, I would rather hop in to let folks know you are still being seen and heard.