Roxx

Alright, there was something funky happening on the back end and this is now being resolved – should take half an hour or so to restore those tickets (you won’t see them before then), so I’ll be checking back in about an hour from now to see if there are lingering issues. Thanks for the quick reports!!

Hm, will circle back with the team again. Thanks

Characters can be restored by our support team for a time period after deletion, and it’s a common request we get from customers. Having this name lock is part of ensuring that players have a leeway to get their character back if they make a mistake

Hello - we re-ran another grant for this morning. If you are still missing a ticket, please let me know

It hasn’t been forgotten; the clock feature actually requires some not insignificant development work to get properly fixed since it wasn’t originally implemented with so many timezones in mind. I’ll see if I can check back on the status of it.

Appreciate these reports – the team is aware this issue hit Europe Central this morning, and we should be able to fix it as we did with the issue on Europe West last week

There will be a new class in September, but the Power Pass and Express Event periods will end before the class is released. This line is to let players know to use these instead of hanging onto them for a future class, as they won’t be available for it.

Some adjustments are being made; please let me know how stuttering issues look tomorrow!!

We were able to make some adjustments to this system so that players who run into crashes should have an easier time receiving dungeon re-entry tickets – please let us know if your experience improves!!

Coming into this thread a few days later, but we’ve been able to make some adjustments so that more players experiencing crashes should receive dungeon re-entry tickets. Please let me know if you continue to have issues with this!!

The next iteration of the Ark Pass is not a part of the July Update

The next class is coming in September, but the power pass and express event will end before it is available.

It means that this power pass / event will not be eligible for use on the September class release. At this time I do not have information on if any progression events will run in September, but we did not want players holding onto these for a class they will not be usable for

Oops, misunderstood the original intention of the question! There aren’t more slots being offered in the store with the July update, unfortunately. I don’t have word on timing for when this might increase yet.

Challenge Abyssal Dungeons are still included in the update, and full patch notes will come next week; the article released today was just an Arcanist Class feature with a few extra notes

The patch notes that were released today were weekly update patch notes. There was also a website article released with information on the Arcana and a couple of other details, as well as the website landing page. Full patch notes for the update will come the day before it releases, as per usual.

For free passes, players will have to have completed the prior content before receiving them; the Feiton Power Pass that you are referring to had these same requirements. New players can still receive the two Vern power passes, but will have to reach that content in game first as well.

Ideally yes, we are patching localization and making fixes whenever possible. This game has a massive amount of text, and with new content constantly coming in it is quite the undertaking, but we do track these bugs and make fixes along the way.

In the 2021 contest, Armen was the one in second place

There will be a class in September, as we are sticking to the every-other-month class release cadence. However, I don’t currently have insight far enough ahead to say whether or not another power pass or express event will be available then. What I do know is that there are not plans to release a pass with every single class, but I don’t have any final word on what will come when. I understand the desire for more clear information, but I can’t provide that when it’s not set in stone or is still up in the air.