Shadow_Fox

Absolutely, in my haste I just quickly wrote that but instantly realized I needed to put a time. I will make sure to do that in the furture, sorry about that!

Sure, I can quickly glance but understanding how long a queue takes is unknown to me at this time so this helps me prioritize what I need to let the devs know and which servers to look at first.

They do, but they don’t know to until they are told that they need to look. Not every server has a queue nor one that takes long.

With this information I can show which servers need to be addressed and prioritize by both how big the queue is and how long a queue takes to go through.

Absolutely not. Never said that, never will. The queue issue is huge. Hence why I’m currently collecting information on my other post and the devs are looking into it. Sadly it’s not as easy as a fix as restarting a service.

We are aware of the queues and take that seriously, afterall by your logic, that means people can’t get in to buy stuff

But what we actually do take seriously is players having access to the game they love, benefits that are on very specific timers that are tied to the shop and purchases they have made.

We do apologize for the quick restart, this was not planned and any notice that we could was given out. We will be striving in the future to be better about this but acknowledge that this can be frustrating.

What the hecking heck… Thank you for the tag, I will absolutely let the team know about this.

Thank you so much everyone for the patience and understanding with the NAE region restart!

You should now be able to access the store and see your aura, crystals, etc.

We understand that due to the extremity of the issue, that we did the restart extremely quick. We apologize for the pacing in communication and will strive to be better about this in the future.

You should automatically be reissued any tickets from being kicked out of a ticketed event. Please give the system 24-48 hours to get that to you, if you do NOT receive it, please post your information in this thread.

Hey everyone!
I hate to be that guy to poke a sore spot but can you give me…

Your server
The queue count (and if you can tell me the time, that’s also helpful)
How long it takes you to get through the queue

Thank you!

Oh! And, our EN team is growing haha totally forgot about that too, so there will be even more of us shortly.

No problem, I understand and you’re right, seeing posts disappear with legit concerns is well, concerning. I was just trying to funnel people to the right spot. Lessons learned!

Myself and the few CS do tend to handle things well late on the weekends, I just may not have handled this the best way such as hiding instead of just locking. Otherwise, we’re all good! Thank you for the feedback!

I’m really sorry about this guys, I know it can be extremely frustrating to be pulled from something you were doing. I’m huge on trying to get better communication out there.

There SHOULD have been a message posted in game with much more of a heads up, but there was a mistake made by the team that handles that. I’ll touch base with them and go over it again to make sure this doesn’t happen again.

I post to the forums and discord, which I know is not the best place for fast communication but just so everyone is aware of where I can post.

CM is to post on the social platforms, devs are to post in game.

I did take your feedback and now instead visably lock threads instead of hiding them.

Sorry about the confusion.

Shockingly it’s one of our quietest overall. I like to think it’s because people are playing instead of hanging out on the forums like they do during the week.

And there are quite a few systems in place to let us know when something is breaking. Even with the CS helping spread the word, its still too many threads where information might get jumbled.

Geez, apologies on that. I will let the dev team know that their alert didn’t go out on time.

There was an error that will be addressed to prevent this in the future. I apologize.

I will let the dev team know that their in game message went out too late. Apologies for the surprise.

Anyone that was kicked out of a ticketed event will be reissued a ticket.

I agree, there should have been an in game announcement too. There apparently was an error.