Shadow_Fox

Apologies on this, there might have been a mistake when sending it out. I’ll let the team know. Was supposed to go out 15min ago.

All NAE servers will be going down in 15 minutes for one hour.

This is to fix the issue of players not being able to access the store which is connected to the missing auras, crystals, shop items, etc. All will show back up after the restart.

All NAE servers will be going down in 15 minutes for one hour.

This is to fix the issue of players not being able to access the store which is connected to the missing auras, crystals, shop items, etc. All will show back up after the restart.

All NAE servers will be going down in 15 minutes for one hour.

This is to fix the issue of players not being able to access the store which is connected to the missing auras, crystals, shop items, etc. All will show back up after the restart.

All NAE servers will be going down in 15 minutes for one hour.

This is to fix the issue of players not being able to access the store which is connected to the missing auras, crystals, shop items, etc. All will show back up after the restart.

Locking this thread to encourage you all to watch the thread I’m updating.

Please check out this thread…

Working with the team now, there is a potential chance that we need to restart the NAE serves to fix the shop issues.

I will let you all know as soon as I know.

Haha oh geez, I can relate to this. Had to delete and recreate my first character 5 min after she ‘came to life’.

Thank you for the heads up! We’re aware of the situation and looking into it now.

Follow this thread for updates on the situation.

We’re still looking into the issue, please follow this thread for updates:

Apologies for this! We’re currently aware and still looking into the issue.

Please watch this thread for updates!

Appreciate the notice, if you guys don’t mind, could you list which server? What the queue is at? And if possible, how long it takes to get through the queue?

I’m going to bring this information to the team Monday.

It is very much a number one priority. But its broken down into quite a few issues that the team is pulling apart.

… I’m not trying to bury anything. Not everything us CMs do are evil lol. I’m sorry, I just hid them for now to encourage people to post on the thread I created so I can track and update one thread instead of 17. As for listing anything… it doesn’t matter at this point. I just needed to narrow it down to which servers are having an issue, which I did (NAE) and that the store is just having a rough Saturday night. Everything is connected to that and is safe in limbo. If it does make people feel more comfortable to post their information, they are welcome and encouraged to post on my thread.

It’s only me right now, on a late Saturday night trying to juggling 20 convos at once. Please be understanding.

While the team is vast and multiple groups work on multiple things at once… we are all only humans too that have been working hard since before launch.

With that being said, every time an issue is brought up, it is added to a master list so sometimes things are prioritized a bit differently then what the community would want. AND with THAT being said… sometimes we just don’t have the answer or the fix as fast as anyone would like.

Everything you listed is a very important issue for me, for the team and I’ll remind them again to hopefully have things adjusted on the list or even some information on the situation but until then, I will continue to collect details and provide any messaging to you that I have.

I appreciate it! It’s hard to not want to lash out, even slightly, to someone that might have even the SMALLEST bit of control over something. Especially sitting in a long queue in a game you waited to play after a long week at work.

I’m fine with reminding those that I don’t have the final decision on anything but I am more than happy to make sure those that do are told what the community is concerned about.

Absolutely, 10000000000% bringing it up with the team again.

I brought it up last weekend and we wanted to see how things would adjust over the week. Now that queues are shooting up again and faster then last weekend, it will be number one on my list Monday.

Decisions change, we’re constantly learning and adapting. There is a long list of concerns we’re always working through.

As for believing anything that is said by a cheater is not the advice I would give to anyone in life.

Still very much an issue the team is working on. I’ll touch base with them again on Monday and see if I have any updates for you.