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The Support is giving me always the same stereo type answer
I doubt that this is the only answer given to all your complaints. Could you please provide any support ticket number?
The Support is giving me always the same stereo type answer
I doubt that this is the only answer given to all your complaints. Could you please provide any support ticket number?
Try to write to them again and explain the situation. Perhaps they will go to meet you. And don't forget to be polite)
Or ask a friend to buy a key for you as a gift. It is important to save all receipts of transactions, including those from your friend's payment system
I am going to work on that later today/this weekend. Can you please tell whoever is handling my ticket that this isn't a network related issue. They constantly think it is anything but a game bug. I can reproduce constantly. I just want it labeled properly so it is taken care of. I hope you understand.
The specialist was inattentive, reading your message (otherwise his last reply would not have been like this 17 hours ago), I will make him a remark.
We are waiting for information
I will attempt narrowing the tag causing the error tonight sir. Thanks!
Thanks)
Just put half of the dog tags in the stash and try to enter the raid. If the error persists, lay out half of the rest. As soon as the error disappears, it means you have just lay out a group in which the problematic dog tag. Place this in inventory and try next. So you will find the problem dog tag as quickly as possible)
Do you have the ability to read support chats?
#7591386 #7462952
I let them know of my analysis, I have already made videos documenting this issue in extreme detail (One is 2 hours long with multiple test scenarios https://www.youtube.com/watch?v=39gWRAvjksQ). The support team did not view any of these videos with a higher retention rate than 9 seconds (when I last checked). If they had actually viewed the videos I would be more inclined to help further. I have literally spent 10 hours of my life documenting it for you guys. All I have done is try to help, and all the support has done is not read or view my messages/videos in full and respond with automated messages. Then support asks for more videos to be made after not watching the first few. There are multiple videos on this reddit thread related to the issue. Those videos link to my channel where I have a playlist called "EFT Bug Reports".
Yes, sure
https://youtu.be/39gWRAvjksQ?t=2990 - A bit off-topic, but this moment is really funny)
Watching the entire video for 2 hours is really not very convenient.
Try to find the exact dog tag that is causing the error. And I'll give the information to the developers, see what can be done.
How can that be? I can get into any other game, everything else works that requires an internet connection. Would my DNS setup be an issue?
There are many reasons, this should be studied. Write to support.
Hello, So it seems to me this is related to the Dog Tag Case. Not sure what happens but that causes the error. After testing, it would seem after bringing a full dogtag case (tags collected over various weeks) that it causes the error. Not bringing a dogtag case fixes the issue. I was speculating that a player is 'banned' and their tag is now null? No idea but removing the dog tag case will fix the issue. I will have to see what happens when I fill up this current one.
Could you take out the dogtags (just take out half each time) and find out which dogtag is causing the error?
I want to know why. I didn't change my email, and I didn't get a change email. Just a month ago, password reset worked fine.
I cannot give you an answer to this question.
Contact us with [[email protected]](mailto:[email protected]) to recover your account
I suppose in another letter you did not explain the reason for the change of mail. Write me your email with which you wrote to us
"E-mail not found" means that there is not a single registered account on such mail at the moment. So your account is registered to another mail)
Read moreOk, so I realised I could probably get the info the support team needs from PayPal. I logged into PayPal, but the history doesn't go back to Aug 2017 - it only goes as far as October 2017. As such, I sent a screenshot of the transaction when I upgraded to EOD in December 2017, but this wasn't accepted as it "has to be from the original purchase".
I don't see what the difference is - both transactions are purchases.
In any event I managed to find the PayPal email which linked me to the original transaction so I have sent through a screenshot of that now, but can you see how frustrating a process this would be?
I've been doing this through the support portal on the website, not via email. This is another frustration - the mere fact that I can login to the website should be enough to tell you that I am the account holder - it uses email authentication, the only difference is the auth code is actually received, whereas it isn't to log in to the launcher.
...
Security protocols are made for a reason, they are needed to protect your account. Unfortunately, this can be a bit of a problem if you are unable to provide information.
BSG support, may i ask a quick question? Every PMC raid I am "loading map 100% for about 4 minutes, then load everything else and always late spawn. Is there a fix for this?
I'm not Nostradamus) You need to make a support ticket and specialists will look at your case
So there is no problem with VPN? So the problem is in your connection
And yet you don't accept a receipt from an upgrade, it has to be the original purchase. Your process is completely f**ked. How is me showing you a receipt from when I upgraded the game to EOD not valid proof of ownership?
How is me showing you a receipt from when I upgraded the game to EOD not valid proof of ownership?
Sorry, I didn't quite understand this question. Could you rephrase?
And write to my PM your e-mail with which you wrote to us.
You aren't answering the question though. Why is it necessary?
Further, if the xsolla receipt isn't adequate proof of purchase, why ask for it?
Because we need to confirm your ownership of the account.
This requires as much information as possible, including all receipts and so on.
Yes. And I am asking you why.
So... why is that needed? Why isn't the xsolla receipt enough? It is proof of ownership.
Because it is necessary. And the information that you provided is not enough.
This is a security issue and everything is extremely strict here.
You can contact xsolla support with this question.
I've brought up the issue that I have them on a regular basis. Support just gives me the same generic response every time. No escalation at all. And 99% of the time re logging doesn't get my items back like it should. Sometimes a chunk of the items moved will be in their original place from before the back end error, but again 99% of the time they're just gone.
Write me the support ticket number
Why? I have provided the receipt from xsolla. I have given the dates the account was created, and upgraded to EOD. I’ve provided the ingame name, and any changes to it over time. I can prove I have access to the email tied to the account; both because I can log into the site to submit the support request and from the xsolla receipt.
How the hell is that not enough information?
If this information was enough, the mail on the account would be changed. However, as I wrote above, we also need a payment receipt from your payment system.
not yet
Write me your support ticket number