Originally posted by [deleted]

Since we have you here. Why is it that people have to come here and plead their case to the reddit horde, rather than getting a response in a timely and respectful manner with a support ticket? As someone who has been passed around your support network to resolve issues in the past I am very curious as to why so many people need to speak out publicly to get resolution. Can you shed some light on what the problem is and what you intend to do about it to make your customer support better for everyone?

Originally posted by Baundiesel_TD

Do you guys have any customer support that are American or fluent in English? Sometimes it seems a lot of issues are exacerbated by a language barrier due to so many players being in the States.

Originally posted by Sova13

Write to my PM your e-mail address that does not receive letters from us.

Originally posted by Solaratov

You're being scammed by the support team, don't let them. They just want you to go away so they don't have to spend time responding. Email them every single day, open new tickets every single day, until you get a real human response and regular status updates even if those updates are "we're still working on this". They are lazy, incompetent, and scummy, so make them earn their paycheck by contacting them continuously to show them that you will not walk away.

Also consider posting about this on the BSG twitter so other people see it and if you're lucky a BSG mod will make a PR example out of you and fix this for you.

Originally posted by Burning_AgoNY

Will do, do you happen to know the "usual" time frame?

Originally posted by Burning_AgoNY

Thanks for the response!
I did create a support ticket yesterday and the number is #6805454
I have been adding more and more info with screenshots as well since then to the ticket.

I did not initiate an email change at any point, and I do not know how to change the email for that account back to my email. As i said to test to see if i could, i created another account with the same email and username as what i had previously. Not sure if You guys can switch all that account info over? I hope that someone responds to the ticket soon and we can get this resolved.

What information would the support team need from me? So i can compile that and add it to the ticket sooner rather than later.

As i said, i appreciate the response here on reddit, I know BSG gets a lot of heat for things and you often don't get recognition.

Originally posted by Jaja89

6137095 thanks /u/Sova13 !

Originally posted by JB98_

6216173

Originally posted by Denson2

Why don't you guys actually help people that put in support tickets instead of reddit posts? I see So many posts here all the time of people not getting answers for months. Why