I have been emailing with support about this issue since almost March. Because of this, I havent been able to receive my holiday rewards. I know I also shouldn't be impatient but I emailed them yesterday (Ignat) like four times. Probably pissed him off but I hope he responds soon I just want to go to reserve
Write to my PM the e-mail with which you wrote to us
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[Exception] : NullReferenceException: Object reference not set to an instance of an object
EFT.NetworkGame..GameStartingWithTeleport (UnityEngine.Vector3 position, System.Int32 exfiltrationId, System.String spawnAreaName, System.String entryPoint) (at <d29b50b3b132b37d4dddf24067fafbdf>:0)
EFT.NetworkGameSession. (UnityEngine.Vector3 position, System.Int32 exfiltrationId, System.String spawnAreaName, System.String entryPoint) (at <d29b50b3b132b37d4dddf24067fafbdf>:0)
EFT.AbstractGameSession. (UnityEngine.Networking.NetworkBehaviour obj, UnityEngine.Networking.NetworkReader reader) (at <d29b50b3b132b37d4dddf24067fafbdf>:0)
UnityEngine.Networking.NetworkIdentity.HandleRPC (System.Int32 cmdHash, UnityEngine.Networking.NetworkReader reader) (at <66d744a351be454f991ff5410381810d>:0)
UnityEngine.Networking.ClientScene.OnRPCMessage (UnityEngine.Networking.NetworkMessage netMsg)...
I gave information to the developers, so far there is no other information
Read moreYou know what pisses me off more, that's not true. And I actually know it's not true because bsg support on the official website just ignored me. If they had an explanation, a reasonable one, they would've give me at least that. But no. Almost 72 hours passed in a complete silence. The other truth is, i upgrade to EU version, my IP is now Italian, whatever you think to know about game/network coding, its just a matter of toggling true or false on a setting on my account config. So for the next few months i won't be able to enjoy the game cause its basically impossible to play with 200 ping connecting to f**king seoul server. And this is just bad customer support, it's nothing else, it's lazy, bad, uninterested, lacking customer support. Then a wipe will come in the upcoming months, i wouldn't be able to enjoy kappa and endgame like i should. Honestly, i understand bsg gave to the user base region asia locking, it's ok, you keep cheaters locked in their region. But you can't lock an...
Please write the request number, I will see it
Write to [[email protected]](mailto:[email protected]) about restoring access to your account
I already did that, eu servers still don't show up, support is not doing anything on their side though!
In this case, the support team really cannot help. Developers aware of this issue
To enter the game from Europe, you need the European version of the pre-order. You can upgrade your pre-order to the desired version here - https://www.escapefromtarkov.com/preorder-page
Hello, yes I made a request number. I was unsure if to post it here, but since you asked for it - #7462952
This is a case marked "resolved" - #7462952
Ok, thanks
Did you create a bug report through the launcher? Could you write a request number?
The transaction may have been delayed for some reason. You can clarify this one here - https://help.xsolla.com/
He needs to contact us with [[email protected]](mailto:[email protected])
This can be done through support, but you will need to confirm that you are actually the owner of the account.
I'm expecting my email from May 2018 to get answered any day now.
Write to me in private messages the mail address from which you wrote to us. I'm sure the answer is there.
Write to me in PM the mail with which you wrote to us
Please write to me in PM your email from which you wrote to us
u/FlameCide wrote to us on September 16th. We replied on September 17. No more letters received.
Hey, I don’t want to tell you guys how to run your department but you should never have people linking such simple things like how to find your IP address. WIN + R will open the run command, type in CMD, hit enter and then type in ipconfig /all (on windows). Then you can either have them screenshot that or copy paste their WAN ip. Easy and it doesn’t look weird. I wouldn’t click that link, even if it was positive it was a support person working for BSG.
And this way you won't be able to find out your public IP address. Therefore, we need information from the IP determination service. One of them is the one we link to. It is a public site like Reddit, Google, or Speedtest.
Please write to me in PM your email from which you wrote to us
Please write to me in PM your email from which you wrote to us
And I have proof. I said in the post I HAVE PROOF for any dev that would like to contact me but I’m not posting it here for goblins like you, Danny1989.
Hello, please write the email from which you contacted us to me in PM
Would've been nice to have customer support like this in 2018, when my account was hijacked and banned and you guys said you couldn't do anything about it after I provided my information Still makes me sick to my stomach everytime I even think about having to message support.
If an account has been banned, then such an account cannot be restored in any case.
Look at the sender's address (exactly the address, not the name. Ignat Roshchin is one of our employees). It should be [[email protected]](mailto:[email protected])
To identify you as the owner, various information may be needed, including the one that was requested from you in this letter
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