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so it took 2 weeks?? the thing is that battlestate emails go to SPAM on my hotmail.
It looks like your email was hacked first. Change e-mail password and use two-factor authentication.
And write to [[email protected]](mailto:[email protected])
so it took 2 weeks?? the thing is that battlestate emails go to SPAM on my hotmail.
It looks like your email was hacked first. Change e-mail password and use two-factor authentication.
And write to [[email protected]](mailto:[email protected])
You have created two tickets, in both of which the specialist asked you to create a ticket in the correct category. In your case, you need to create a request through a bug report in the launcher. This is needed to automatically send logs to us
Please write me in PM e-mail address with which you wrote to us.
u/caseyfl727 You wrote to us this afternoon. Previously, there were no letters from you in the mail.
Letters have arrived and are awaiting a response. No need to spam (already 4 emails today), just wait patiently for a response.
Please write me in PM e-mail address with which you wrote to us.
Please write support request number that you were "not answered"
The receipt from xsolla legit has a order number on it i don't own a business or use xsolla for transactions as a seller but i would assume that your staff as a seller can look up that order number and see it was paid for and any other information about the transaction right? Why would you use xsolla if your not going to use its receipts and not use a transaction company with receipts that you can use.
Edit: also i hope xsolla isn't still processing my order after i paid for it over a year ago
The account recovery procedure includes identifying you as the account owner. To do this, you are asked to provide information that only you have access to. One of such information is a check from your payment system.
Xsolla is needed to make a payment, not to identify you.
P.S. If you don't understand something - ask me. My English is not perfect and there may be misunderstandings)
Xsolla is processing the payment. But we need a check from your payment system - that is, from where your money was debited from. For example, a bank, or a paypal, etc.
You need to go here http://support.xsolla.com/
I have stopped playing with him a long time ago so that would be difficult
However, this information is required to recover your account.
Yeah, I requested a support and added this link in the comment of it.
Thanks. Already fixed)
Same here, created a ticked
Yes, I can see it - Request #7256779
Thanks for the logs provided
Hello. Have you created a support ticket?
Hello, I am the Lead Technical Support Specialist. I looked at the history of your requests now. Unfortunately, tickets in the payment category may take a little longer to process. However, in your case, there is a violation of the terms of the response from the side of the specialist, I have already reprimanded him.
About your technical problem:
Try to put the swap file on the SSD and the value "system selectable". I think this is the problem. If this does not help, then create a bug report through the launcher.
Hi, I sent a ticket on July 13 and still have not found a resolution, they transferred my ticket to the developer team and I have waited for 2 weeks for them to reply but they haven't, now support has closed my ticket on the website. What else can I do? It's been the better part of a month now and I still haven't received my items
I write to your PM
Write to my PM your e-mail with which you write to us
Appreciate the response. Are we to understand that you have a 6 month queue length on problems as serious as being unable to access an account? I went through a similar issue with your support a decent time ago, and it took a very long time to settle. What is causing such issues and what are your plans to fix the problems? Again, thank you for responding. I hope it is apparent I ask these questions because I can see how bad this will reflect on your company when the game goes full release and these problems aren't ironed out. I'm sure you can imagine the backlash from the mainstream public when you make your advertising push at launch and people start flocking into the community. Similar to last holiday season when the influx originally happened. The press and the internet generally are not as level headed as early adopters.
I cannot disclose some information, sorry. Account recovery is not a quick procedure anyway
Write to my PM your email with which you wrote to us
Friend of mine got the same Problem but it was because he changed his hardware. Can In send him over to you? He lost an EoD Account and gets no reply from support either.
Yep, just write to my PM
How long does an email change typically take? My cousin bought the game nearly 2 weeks ago and realized his account had the wrong email so he tried to change it. He has been locked out since. A week ago after corresponding with support they said they had everything needed to change it but it's been radio silence since
This is always not a quick process, at least several weeks
Hey, I got a question.
My friend got permanently banned 5 days ago. His ban reason is "Using unauthorized software" and he tells me that all he did was try to run the game from a Virtual Machine because he's running Linux on his PC and Windows in a VM.
Can this really be the reason behind his ban? If so can he appeal it? I've been telling him to try to contact support but so far he's refused because he's become angry at BSG and thinks trying to appeal won't get him anywhere.
BattlEye will not let run the game in a virtual machine. I have no information about the ban, need to contact the BattlEye support