I have provided proof of purchase. I haven’t provided a payment receipt from a transaction which was made more than three years ago from a bank account that is now closed.
All I will say is that I hope you never have issues receiving authorisation emails and need to change your email address.
You can contact the bank and get this information. This information is really necessary
I can’t enter my account in their website at all. I’ve been emailing them to help me change it since the one I’m using is f**ked up. And I can’t do that since they are busy with something
Please write to my PM your e-mail with which you wrote to us
You can do it here - https://www.escapefromtarkov.com/change-login
Don't forget to login first
Have you already received an answer?
I've provided proof of purchase.
I have provided everything except the bank payment receipt
You yourself wrote that you did not provide all the information
They replied back saying switching emails is disabled, any chance you know for how long? Thanks for the reply btw, i appreciate it.
Yes, it disabled now. How long is unknown. If there is an important reason for the change - write to [[email protected]](mailto:[email protected])
Write to my PM the email address with which you wrote to us
Once again (the specialist has already told you this in the ticket). Your money will be returned to you. The payment was canceled for some reason, you can check the reason with Xsolla or your bank.
Accordingly, since there is no payment, then you have a Standart version of preorder
Gamma container, loot and stash size were credited to your account during the upgrade, but since the payment was canceled, you do not have a valid EOD. Loot will not be removed from your account, but the next time you wipe, you will be given everything in accordance with your pre-order - standard edition.
That is, at the moment you have not paid for the EOD, and the previously debited money will be returned back to you in full (and this does not depend on us in any way). And you can wait for them to return (or without waiting) to upgrade your pre-order.
How did you contact us? Need a ticket number or email address from which you wrote
Until their response is not be
Can you please clarify this section, it seems lost in translation.
Why does the process stop and wait for the anti cheat to respond, if they dont respond why cant the investigation continue in a way that you see fit, im sure they dont tell you why i was banned, but you can say whether or not im banned on a HWID level because im sure you have a rough idea why i was banned be it "Third Party Anti Cheat" in that case, case closed for whatever reason, but if its from an in house man then why would it not be able to be investigated.
Not being able to appeal the ban because of having to wait on another company IF they reply makes zero sense.
I'm sorry, my English is not perfect)
The appeal procedure has a strict sequence of actions. Until you receive a response from BattlEye and provide it to us, there is nothing we can do.
If the players says they have raised a request with Battle eye two months ago and hasn't had a response why cant the player contact you for assistance with your outsourced anti-cheat? Two months indicates they don't care about your customers/player base.
We are not responsible for BattlEye response times.
No further procedure is possible without a response from them.
The ban appeal procedure includes contacting BattlEye and receiving a response from them. Until their response is not be - we cannot send the information further.
Create a support ticket via a bug report in the launcher and ask to see the causes of crashes in crash reports.
[deleted]
As I already wrote, the information was transferred to the developers.
I have clarified the information, they are working on this problem. Unfortunately, I cannot give any more information yet.
How can I contact support if I cannot log into my account? Happy to DM you my email
You contact us with - [[email protected]](mailto:[email protected])
Have you contacted support mail? Email me the email address you wrote from or the ticket number.
Check spam, trash, filter settings. If it doesn't help, you need to contact support
Try running as admin, and also disable your antivirus. Doesn't help - contact support.
You need to log in to the site to view support responses.
Hi, write your IP to my PM. You can watch it at 2ip.io
devtrackers.gg